Shopogolic Reviews 

Short version: don´t use this service, or probably any other forwarding service. My advise: go to the ´internationalshopper´ sub on Reddit and find a reputable forwarder there. I should have done that.

Long version:

I needed something shipped from Germany to The Netherlands. I did read some reviews about slow service here, but they surely would be able to get a package to a neighboring country in 3 weeks (before I went on holiday), right? Nope.
The process looks quite user-friendly and straightforward. I got an email that they received the package from the seller, after which I immediately created the package. It then took a week for them to pack it. I immediately paid the invoice (which was the same as quoted). After a couple of days I asked support when the package would be shipped, but they were of no use. It was always ´soon´ or ´the next shipment´. After some more days, I figured that the package might not arrive on time, so I asked to either ship it to work or to keep it in storage until I got back from holiday - I was willing to pay for it. They could't do that, because the package was already in the ´shipping process´. It still took a couple of days to the actual shipping. Which was too late. The package arrived when I was away, GLS was terrible and it got returned to Shopogolic. One thing that I almost forgot was that I chose DPD for delivery, but they decided to ship with GLS. I have much better experience with DPD, so maybe this wouldn´t have happened otherwise. So be aware that they might ignore your chosen delivery company.

Anyway, second round. I chose FedEx this time. Same slow process, but I was in no rush this time. However, this time they surprised me with their volumetric weight black box. I was quoted shipping for 18 euros (plus their fees), but it turned out to be 28 euros. My 13kg package that had a volumetric weight of 21kg the first time was now 28kg. That´s so deceptive. They can weigh and measure your package immediately, but can't calculate the volumetric weight at that point. They draw you in with reasonable rates in their calculator, so that they can screw you when they have you package, at which point there's nothing you can do No point in complaining about it. The service people are probably very nice people, but they have to follow a terrible script.
By the way, FedEx messed up too, so it went back again.

Third time I went with GLS - this time delivered to work. The shipping option had lots of margins in terms of weight and size of the package (of which I was very well aware at this point), but they still managed to ask 5 euros more than was quotes. Absolute thievery.

This time the packaged arrived and I could close this very stressful and frustrating journey. Never again and I advise you to do the same. Be smarter than me.

Internal Attempted Theft - Warehouse staff slicing open retail bag. I received my consolidated package from Shopogolic. The outer shipping box was perfectly sealed, but the original retailer's bag inside was deliberately sliced with a hand-sized cut. A warehouse worker clearly reached in to steal a small item I ordered. Fortunately, the larger items (a t-shirt and tote) blocked their hand, and the small item slipped out loose into the outer box. The courier is innocent; Shopogolic employees are actively tampering with and trying to steal from customer packages before sealing them. The shipment came from their Milan location in Italy.

Very easy process to get my parcel from Poland to the UK. Will definitely use again if I want to get something delivered from anywhere - Shopagolic have warehouses all over the world.

The service is great but customer service is horrible. I have a parcel in the french warehouse, I chose Fr priority international with the assumption it will be shipped from the French warehouse directly but the label was generated in Italy. There is an option to change delivery method that just leads to a 404 page. I have been trying to reach someone since the July 30th but i am getting the run around.

I am very satisfied with most of Shopogolic's services, such as parcel receiving, photography, packaging, and international shipping. However, their "Pay for Me" (Buying Assistant) service is completely dysfunctional. For items on platforms like Vinted, speed is everything. They delay purchases for days, repeatedly telling me to wait. Right now, an urgent order has hit its 3-working-day deadline and has not even been purchased yet, risking the item being sold to someone else. I highly recommend their warehouse services, but avoid the "Pay for Me" assistant at all costs.

I'm not sure what's worse, their shipping service or customer service. For almost three weeks they haven't actually shipped a package, saying its being transferred to Italy. They're massively overcharging me on another package - 140 euro for a 1kg package. But the worst part is their customer service, they wont respond to messages making the whole thing worse. If you value anything, please do not do business with these people.

EDIT - Now going on four weeks. The only update from the useless customer service is 'we're checking with the warehouse' which they have been doing for two weeks. Worse than useless.

Easy to make orders, fast delivery,

I used shopogolic to order and receive Honor Magic V6 and tablet Honor Pad 10 (which was a gift for the early purchase) from Honor Germany to Czech Republic.
What I liked:
- To avoid scamming they checked if the order is mine - requested to provide all the documents (bank statement, invoice, ID)
- In the end my package was delivered.
What I didn't like:
- customer support worked as turtles. It's normal to wait the response 24 hours
- the work speed was slow. I waited my package more than a week after they received it in Leipzig. If I knew it it will be easier to arrive to Germany directly.
- after I paid an invoice for their delivery service and full insurance they blocked the delivery and sent me a message that I need to provide all the documents WITHIN 5 days. When I provide them all within 30 minutes they answered me that this control could last from 5 up to 10 working days! Otherwise they sent my package back and hold the money I paid. I agree that it's good practice to check if it wasn't scammer on the customer side, but for me it looks like a scam from their side and I was nervous.
So I won't use this service in the future.
I believe that when you work in logistics you need to work fast, identificate your client before you recevied the order and customer support MUST provide clear answers very fast.

Horrible experience. First they quote you one price (you even receive an email confirmation for it), and when you attempt to pay, a different price shows up. The biggest fraudsters ever.

Пишу что бы уберечь жителей России и Беларуси от потерь. Скорее всего основатели Shopogolic это граждане украины, которые пользуясь обстановкой воруют ваши посылки. Я месяц отправлял посылки на склад в Германии, все было хорошо, затем выбрал объеденить и отправить в Беларусь, и после того как я ввел адрес Беларуси, мне через несколько часов заблокировали кабинет и тех поддержка не отвечает вообще ничего. Шопоголик мелкие воры, которые украли мои посылки.

All my packages arrived undamaged. The service is usually fast. One exception is when additional documents are requested. Then it took 2 weeks from the package arriving at Shopogolic to them sending it. And I provided the requested documents on the same day.

Покупал на испанском сайте Mango обувь, одежду.
С доставкой на склад шопоголика в Испании.
При получении на складе переложили айтемы из коробки Манго в коробку Zara. В итоге - спустя месяц дошла до меня моя посылка. В которой не оказалось сандалий. Т.е. магазин (Манго) отправил, отчитался ,что весь заказ доставлен (до склада). На складе шопоголика товары переложили с одной коробки в другую, В результате чего из 5 вещей доехали до меня 4 товара. Удивительным образмо сандали стоимостью 40 евро были утеряны.

Ни у Сдек. ни у BXB таких проблем не было

My experience with Shopogolic has been extremely disappointing.

My shipment was returned twice for reasons that were never clearly explained. On both occasions, I paid the full shipping fees and shipping insurance, yet when I requested a refund, my claim was rejected.

What makes the situation even worse is the poor customer service. Responses to my emails were very slow, and instead of taking responsibility or providing a clear explanation for why my shipment was returned twice, they simply shifted the responsibility elsewhere.

To make matters worse, I was asked to pay the shipping fees for a third time if I wanted my package delivered, despite the fact that the previous two failed deliveries were never properly explained. Asking a customer to keep paying repeatedly without resolving the underlying issue is completely unacceptable.

The insurance I purchased proved to be of no benefit in my case, and I was left bearing all the financial loss while receiving no meaningful support.

Based on my experience, I cannot recommend Shopogolic. I expected professionalism, transparency, and accountability, but unfortunately, I received none of these.

95% of the time perfect service
Sometimes they answer slowly but the packages are forwarded correctly

I see alot of bad reviews which I can’t understand to be fair. I only have good things to say about this company fast shipping and very good customer service. Price was good. Everything said great way to get packages delivered to your address from foreign countries.

Very fast delivery, customer service is always in touch, parcels are well packaged

I am using them for 5 years now. The service works, but its expensive. When a package is received by them, they give you half a dozen options of how you would like it forwarded to you. This includes couriers, normal postal services, etc. Most frustratingly the fee you’re finally asked to pay is always, 100% of the times, much higher than the one selected during checkout. Their excuse is, always, volumetric differences. Invalid, first because they do have the volume of the packet ;it’s in their hands) and second because corresponding quotations from the shipping companies are lower. So I do not mind paying a bit more for forwarding, but I do mind getting deceived.

They are not doing the declaration as they said, they are not forwarding the courier request details to you, what info is needed and how to reply courier.

Their CS "up to 24 hours response " is working hours, it unusally take 2+ working days to reply your enquiry.

An interesting company. It's possible to work with, you just have to know how. I enjoyed working with it.

Before sending my item to Shopogolic’s warehouse in Germany, I contacted customer support and specifically asked whether they would be able to forward it. I provided a link to the item, its description, and its value. Support confirmed that shipment would be possible.

The parcel arrived at the Shopogolic warehouse in mid-May. After that, shipment was refused.

What followed was several weeks of correspondence. Support responses often took one to three days, and I repeatedly had to follow up just to receive basic information.

Eventually, it was decided that the item should be returned to the seller. The seller quickly approved the return and provided a prepaid return label. I sent that label to Shopogolic on May 29.

At the time of writing this review, six days have passed. Shopogolic has received the label, and the tracking number in my account has already been changed to the return tracking number. However, the return shipment has still not been sent. The only information I receive is that the warehouse is “adjusting the invoice” and calculating service costs.

What makes this especially frustrating is that the entire situation was caused by incorrect information provided by Shopogolic support before the parcel was sent to their warehouse. Despite this, I am now spending weeks trying to resolve the issue and may even be charged additional fees.

Most importantly, the seller only accepts returns until June 13. The item is worth approximately €400. Because of the delays on Shopogolic’s side, there is now a real risk of missing the return deadline and losing the opportunity to return an expensive item, even though the problem originated from incorrect guidance provided by their own support team.

The biggest issue is not that a mistake was made. Mistakes happen. The real issue is the extremely slow communication, lack of clear timelines, and the inability to get a straightforward answer about when an already approved action will actually be completed.

At the time of this review, resolving this issue has already taken more than three weeks.

UPDATE (June 4)

On June 3, after four days of silence following the delivery of the prepaid return label, I finally received a response from Shopogolic.

I was informed that before the return could be sent back to the seller, I first had to pay additional Shopogolic service fees. At this point, due to the extremely slow communication and the approaching return deadline, I decided not to argue and was prepared to pay the requested amount simply to move the process forward.

However, when I opened the invoice, I discovered another problem.

The PDF invoice showed a total of €11.05, while the payment page still required €33.79, including charges related to the original shipment that never took place.

I immediately reported this discrepancy and asked for a corrected invoice so that I could pay and proceed with the return.

The response was: “We have forwarded the information to the manager for review.”

Since then, another two days have passed without any update. The incorrect amount remains unchanged, and no corrected invoice has been provided.

As a result, what should have been a simple return process has now entered its fourth week. Every delay increases the risk of missing the seller’s return deadline of June 13 for an item worth approximately €400.

The most frustrating part is that this entire situation originated from incorrect information provided by Shopogolic support before the parcel was sent to their warehouse.