At the time of purchase we were the only customers in the store, however it didn’t feel like we were being pressured by the salesperson, which for us makes for a great experience. When we were ready t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMiddlebrook Retail Park, BL6 6JA Bolton, GB
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Lees wat reviewers zeggen
Throughout my experience in the Bolton showroom the staff treated me very well. Ellie Moores was the main person I dealt with and she was very professional and helpful with any queries I had. Many tha... Toon meer
Bedrijf heeft geantwoord
We came into your bolton store 3 times to look at the same sofa that we just couldn't make a decision on, each time we were greeted by Taneesha, she was so helpful and knowledgeable and extremely pat... Toon meer
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The whole experience was great, the staff were warm, friendly and knowledgeable especially Noshine and John (besties). Wishing John the best of luck with his baby girl x
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Middlebrook Retail Park, BL6 6JA, Bolton, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Antwoord van Sofology - Bolton
Thank you for sharing your positive experience at Sofology Bolton. We're delighted to hear you received excellent customer service and are satisfied with your visit. Your feedback is invaluable and inspires our team to maintain high service standards.
If you have any further comments or need assistance, please reach out. We look forward to welcoming you back soon.
Lady Employee very helpful not pushy…
Lady Employee very helpful not pushy and explained everything very well.
6 november 2025
Antwoord van Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
How buying something should go in my opinion.
Stuart was very helpful, knowledgeable and never pushy, helped us narrow down from three to the one we ended up ordering.
Another colleague (the ladies that is constantly plumping all the pillows on Sunday) was also very friendly and helpful. Good experience all round.
9 november 2025
Antwoord van Sofology - Bolton
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Friendly and helpful staff
Friendly and helpful staff, not pushy coffee and biscuits were a nice touch.
3 november 2025
Antwoord van Sofology - Bolton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Stuart was great
Stuart was great, gave us the attention we needed when we came in the store but didn’t pressure us and encouraged us to take our time.
1 november 2025
Antwoord van Sofology - Bolton
Hi there, thank you for your review. Another great review for Stuart, we will make sure to pass this on! Have a nice day.
Great sales Rep who suported and helped…
Great sales Rep who suported and helped with all required information
3 november 2025
Antwoord van Sofology - Bolton
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
This is a genuine review of my visit to…
This is a genuine review of my visit to the Thurrock store today (02/11/2025). The staff were amazing and not pushy and... oh hang on a second. I think most people who give 5 stars say the same thing, and unfortunately, it feels like most of these reviews are not real.
The salespeople were great and helpful, and said today is the last day to get it delivered before Christmas. That was a little bit... pushy, but if you look for "delivery" reviews, you will soon know, this is unrealistic. I'm mentally prepared to wait 12 weeks, but so far, all I've read are the horror stories about the after-sales service and deliveries. Whatever happens to deliveries is not the salespeople's fault. They tell us what they are paid for and what we want to hear.
I loved a couple of sofas, Westwood and Wildwood. I almost ordered one just now (for £3k+), but I'm not so sure now. Sofology, if you're reading this, I have a proposition for you. I'd like to order a sofa now, but pay on delivery, if the sofa is in immaculate condition (see other reviews). How does that sound? I'd be grateful if you contact me at z7x at me dot com to discuss options. Many thanks.
2 november 2025
Review zonder uitnodiging
Antwoord van Sofology - Bolton
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Kelly was amazing at helping me decide…
Kelly was amazing at helping me decide the perfect sofa colour/fabric for me and my family
2 november 2025
Antwoord van Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Power Recliner Chair
Power Recliner Chair
Found the 2 members of staff we dealt with extremely helpful and knowledgeable, even going so far too move 2 chairs next to each other as I couldn't decide.
After having browsed in other stores the information and service given at sofology was the sway to purchase from them and they had a recliner that suited our needs.
Was not pressured during our visits ,found the store well laid out and accessible.
2 november 2025
Antwoord van Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
New purchase.
The sales person was excellent, we were looking for a chair and he marched it with a sofa we purchased 4 years ago, exact same leather to match.
28 oktober 2025
Antwoord van Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Noshin really looked after us and made…
Noshin really looked after us and made sure we got exactly what we wanted, such a lovely person!
30 oktober 2025
Antwoord van Sofology - Bolton
Hi there, thank you for your review. Another great review for Noshin, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Bolton
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very attentive to all our questions…
Very attentive to all our questions great service in store
24 oktober 2025
Antwoord van Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very informative
Very informative, helpful and a lot of knowledge and experience to help us decide which was best for us.
24 oktober 2025
Antwoord van Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great experience
No issues at all. Ellie was really helpful and had no issues at all. She took loads of time for us and was knowledgable and friendly.
4 oktober 2025
Antwoord van Sofology - Bolton
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Ellie and the team made the experience…
Ellie and the team made the experience very easy and helped us find a similar material to one we wanted as they didn’t have it in store!
17 oktober 2025
Antwoord van Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ellie. Have a great day 😊
Antwoord van Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
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