Sofology - Bolton Reviews 

Great service from the team and especially Ash at the Middlebrook store. Very happy with the advice and our purchase. Would certainly recommend Sofology Bolton.

Ash was very professional, made us feel very welcome and comfortable.

Lovely gentlemen and everything explained

We wanted a sofa that had a quickk delivery laura went above and beyond to help us couldnt have asked for a better service

We had a really good experience ordering two sofas from Sofology Bolton in the January sale. One of the sofas we chose was new in and the colour swatches hadn’t arrived. I left my details and received an email a few days later that they were now in stock.
I really like how there is a display next to each sofa showing sofa configurations and large swatches of material which you can remove and lay on the sofa side by side to compare colours and materials. This is much easier than in a book and I found this really useful to compare and decide.
Ellie served us and was very helpful, as was her colleague, the store manager I believe, who helped with measurements and telling us how the sofa comes apart to check it would fit through our doorways. All of the staff were very helpful and not at all pushy. We decided to order a second sofa as it could be delivered at the same time and would be covered by the insurance policy saving quite a lot of expense.
Really looking forward to receiving our sofas in approx 11 weeks time!

Great service from Megan and the team, we are returning customers for the second time. 👌

Already given a review for the grest service from Ash when we purchased our sofa yesterday! Then I rang back today to change my mind again.!! Ash was busy so Megan amended my order, she was very helpful with nothing seemed too much trouble. So thankyou very much. Great service.

We have been looking for a while and liked a few Sofology options. But the non hard sell approach by Ellie and the store manager allowed us to get the help we needed, offering other suggestions and also giving us space and time to decide. Thank you both. Can’t wait for them to arrive now!

Ash was very pleasant and allowed us to browse without being harassed. He was on hand when we had questions and was very knowledgeable. No pressure and even though we did it walk out twice to look at other options he was friendly and said he would be happy to help when we come back in

Ash the sales man was great made buying experience a breeze thanks

Advice on entering was really helpful. Left to browse until we had a couple of questions.Its refreshing to have someone who was knowledgeable and not intrusive. Couldn’t rate the service enough it was a pleasure doing business with Ash.

Excellent shopping experience for our new sofas. The staff member who assisted us, Noshin, was extremely helpful, as was her manager. Both could not do enough to assist us from measuring the (now purchased) sofa, to turning it upside down so its mechanism could be seen to assess if it would go through our narrow hall. No pressure from anyone. You were left to browse until you requested assistance which I loved. Pleasant, polite, happy in their role.
You have outstanding members of staff at Middlebrook Sofology store.

Staff after checking we was ok and giving us all the information we wanted on the sofa we was intreasted in
They then left us alone to look over/try the sofa in our own time ,along with making us a brew and biscuits ,which we also enjoyed whilst trying out the sofa ..It paid off because we ended up purchasing the sofa Staff very helpful in giving us recommendations on the material which is recommended for high traffic household and dogs which having 2 dogs was my main concern .main thing is staff was close by but didnt mither or pressure us which is always a positive for me .

Great service in-store, very informative and friendly but not pushy at all like some experiences we had elsewhere (SCS!) Went a couple of different times to make sure we were getting the right item and everyone was very helpful and knowledgeable both times and helped us choose our dream sofa & care package.

Good experience in store, very friendly and accommodating staff (they stayed open 5mins past closing so I could sit on some), there to give information when asked but were not pushy which I like. The ordered process was straight forwards, with staff taking me through step by step.

I was a bit nervous about ordering after reading the amount negative reviews online about poor delivery and customer service. I risked it but m been putting off writing a review until the process from purchase to delivery was complete. My sofa arrived today, just over 2 weeks from purchase (this was a quick delivery order from 14days because of existing stock so it would be longer for made to order) But it all went smoothly and to time, delivery guys helpful and got my sofa set up in about 20mins. Sofa looks great so overall very happy. Hope this can put some people at ease because it’s hard to find any good reviews for sofa shops to help make fully informed decisions!!

Bought 2 sofas today after having visited the Middlebrook store several times recently. Sales staff were a breath of fresh air as they were not pushy at all, unlike other shops these actually left you alone after initial introduction but were always on hand should you need any help . After leaving many stores due to staff stalking us and making us uncomfortable, this was a refreshing change . We visited this firm in other locations too, but returned to Middlebrook to order as Laura had been exceptionally helpful and friendly during previous visits . Ash was also very pleasant and helpful today with processing our order . After months of sofa shopping to find the right ones we now can’t wait for new sofas to arrive

Our sales person Ash was very pleasant and knowledgeable. Nothing was too much trouble and he was able to answer all of my questions.

Great experience in Sofology today. Ash and Harrison gave us lots of time and were very friendly and professional. Customer service at its best!

Ash was so lovely, friendly and gentle with us. There was no pressure at all and he was just so genuine and helpful.

Excellent choice of sofas. Ash the sales guy was fantastic very helpful & didn’t rush us at all. Highly recommend