Sofology - Cannock Reviews 2.667

Liz amd Lisa were very welcoming. Answered any questions and the ordering process was quick and easy. A stress free process

Checked online then went instore to view the sofa's, glad I did as it made a difference seeing the materials and style choices. Kim was very helpful and answered all of my questions, was also pleased to help when I called to check some dimensions after my visit. Very happy with the service from Sofology.

Great experience at Sofology Cannock store. Lots of lovely sofas to choose from. Sonny was very helpful with all of our questions and our purchase.

Superb customer service from Lisa. Friendly, helpful and extremely efficient.

We had a fantastic experience at the Sofology store in Cannock, Liz was absolutely brilliant — so friendly, patient, and knowledgeable, and she really took the time to explain everything to us without any pressure. We also had our child with us, and Liz was so understanding and welcoming, which made the whole experience much more relaxed and enjoyable. We felt genuinely looked after from start to finish and couldn’t be happier with the service. Highly recommend Sofology Cannock, and especially Liz!

I bought the Benz sofa, a 3 seater and 2 seater with heated seats in one sofa. When it arrived the heated seat wasn’t working at all but that got sorted out about 6 weeks later. Before that was sorted, about a month after having the sofa I noticed both seats on the 3 seater had really sank down where we sat. When the technician came out to mend the heated seat he looked at the seats and said it was because the seats were so wide and to sit elsewhere on them and also plump them up each time we’ve sat on them. We’ve done this for a couple of months and it’s made no difference, plus after spending over £4000 on the sofas why should we have to sit in the middle of it and keep trying to plump it up, we should be able to sit where we want. I understand a slight dip after time but after a month?? I’d never had this with my old La-z-boy sofas and they were exactly the same size and we’d had them over 10 years. I’ve just been told by sofology it’s normal, it happens over time (1 month??) and there’s nothing they can do about it. It looks terrible with big dips each side and obviously is not comfortable. I paid for a high end sofa and I’ve had what feels like a very cheap sofa which isn’t fit for purpose with no customer service whatsoever.

Good range of styles for everyone and sales staff very helpful and considerate.

Kimberley was very helpful.
Thanks

Lynda was knowledgeable, helpful and courteous. She explained everything in straightforward terms - an asset to your company.

Linda and Storm looked after us and took the time to listen to our requirements.

Lots of sofas to choose from the staff give you time to look around without hassle

Kimberley was fabulous. Very helpful.

Lynda was very helpful and very informative helpings to select our style of settee

Excellent knowledge

Friendly helpful knowledgeable staff
Jess was very helpful in helping us choose a suitable sofa for our needs giving good information to make the correct choice

Kim couldn’t have been more helpful.
Will always visit this store when shopping for sofa’s!

We walked into the Cannock Sofology branch knowing we needed a sofa and chair but weren’t sure what style, material or colour to go for. Linda was absolutely excellent and spent a lot of time showing us our options and talking us through everything from delivery to aftercare. We are delighted with our choice and thanks Linda for all your help and advice.

Couldn’t have asked for more help whilst buying the new settee.
Thankyou… would highly recommend

Kimberly was excellent, very helpful

The lady who helped us was very professional, polite and helpful, a pleasure to deal with