We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was so glad I made the effort to visit Sofology. I visited around a fortnight ago to peruse the stock and I was very impressed with the standard of quality. The sales people made me very welcome, ma... Toon meer
Bedrijf heeft geantwoord
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Toon meer
Bedrijf heeft geantwoord
Our first order was rejected for various reasons, and it was returned. We then went looking elsewhere and were shocked at the prices and lack of quality etc. We decided to return to Sofology and sel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great experience and value for money…
Great experience and value for money purchase.Few days ago I visited Sofology Cardiff as I checked online before my visit for some “sales”.
Arrived there and the member of staff who assisted me was Anto F.
She was helpful and listened my needs for colours ,materials ,measurements, budget and use of the furnitures.
We discussed a few options as I don’t want to get confused and take a wrong decision. Next day,I returned back in the store,picked up the one I fall in love and complete my purchase.
The whole team was very friendly and approachable, warm welcome from all Jake,Eva and Anto.
Highly recommend to al!
Thank you for time and your customer service.
26 februari 2026
Review zonder uitnodiging
Antwoord van Sofology - Cardiff
Thank you so much for your recommendation Mapia
Suite for my sweet
Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a large footstool. Dealt with a lovely lad called Jake who was not only totally professional and attentive but managed to answer all our questions with patience and good humour. Thank you Jake and Ava for her IT skills. Plenty of choice in styles and colours and it really felt like time well spent. Would highly recommend.
1 maart 2026
Antwoord van Sofology - Cardiff
Thank you for this amazing review Mark :-)
Sales assistant was a great help and…
Sales assistant was a great help and gave a lot of useful tips to keep the sofa in good condition
28 februari 2026
Antwoord van Sofology - Cardiff
Thank you so much for your 5-star review!
Fantastic
Stunning choices available, Jake was fantastic, he was so helpful and kind and really took the time to explain everything. would highly recommend. Thank you
28 februari 2026
Antwoord van Sofology - Cardiff
Thank you for taking the time to leave a 5-star review!😊
Jake the salesman was extremely…
Jake the salesman was extremely knowledgeable and explained everything we needed to know
27 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Antwoord van Sofology - Cardiff
Thank you for sharing Tim
Antonella was exceptional
25 februari 2026
Antwoord van Sofology - Cardiff
Thank you for awarding us 5 stars Kelly
Sofology Cardiff
We purchased a sofa on the weekend. Jake was very helpful and informative. All staff were lovely and very accommodating of our two toddlers running around too. Highly recommend.
21 februari 2026
Very helpful staff
Very helpful staff. (Phillip)
Store needs to repair lift for disabled access to 1st floor
24 februari 2026
Antwoord van Sofology - Cardiff
Thank you for awarding us 5 stars Steven!
Delivery charge was added even after…
Delivery charge was added after being told it would be free if I purchased the sofa in the shop.
So after the purchase of over four thousand pounds in the shop- delivery charges were still added!
23 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for your feedback. We understand this can feel disappointing, especially on a larger purchase. Our delivery charge is a standard service fee rather than being linked to the value of the order. It covers the full home delivery service provided by our specialist two-person team, including transport, careful handling, room of choice placement and removal of all packaging. Keeping this as a fixed charge allows us to keep our sofa prices consistent and transparent for all customers, regardless of how much they spend. We do appreciate you taking the time to share your comments!
The chap who served us was brilliant…
The chap who served us was brilliant (Phillip) - helpful and attentive without being over powering. Very informative and covered off everything we needed to discuss before we signed on the dotted line.
22 februari 2026
Antwoord van Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent service
Phil was excellent, we came down last weekend to look at sofa’s and ended up going for a completely different sofa than we originally planned. Talked through with us in detail, had so much patience and really good with the kids giving them colouring sheets etc to keep them entertained.
Lovely in the shop overall, such a good range of sofa’s. Answered every question I had (a lot) nothing was to much trouble for him. Thank you so much!!
21 februari 2026
Antwoord van Sofology - Cardiff
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
I came to know about this company…
I came to know about this company through a friend who had previously purchased from it. The quality and elegance are truly visible in all the products and this is a sign of the experience of this company and the very good treatment of the staff with the customers is worth mentioning.
12 februari 2026
Antwoord van Sofology - Cardiff
Thank you for this great review Mr Nokhasi
Very helpful staff leave you alone to…
Very helpful staff leave you alone to look around
13 februari 2026
Antwoord van Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Wonderful experience
Wonderful experience, I didn’t catch the ladys name a blond polish young lady. Super helpful, friendly and all round superb customer services. Very positive shopping experience.
14 februari 2026
Antwoord van Sofology - Cardiff
Thank you for sharing your experience Stephen :-)
Antwoord van Sofology - Cardiff
We are pleased to hear this :-)
The only sofa shop where we weren’t pressured or followed by sales people
It was very refreshing to be welcomed by Jake, given general information about options etc and then be left alone to look around without being followed or pressured by sales people. When we found a sofa we were interested in , Jake guided us through the purchase . Would definitely recommend Sofology and thank you Jake
12 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Jake and that you would recommend us! Have a great day 😊
Really helpful service from Leigh
Really helpful service from Leigh. Explained the ordering process and useful information about care of suite. Thank you
10 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for your review. Another great review for Leigh, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Leigh. Have a great day 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.