We had a great experience here after being chased aggressively around another furniture shop we were greeted and advised that staff work on a none commission basis and just to ask if we needed help. O... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Helpful assistant who did not follow us around the store but was there when needed. Provided helpful information and did not pressure or rush us
Bedrijf heeft geantwoord
First thing to greet you as you enter the shop is a lovely smell. All the staff we met were friendly, helpful & polite but didn’t humbug you. The furniture was great, good quality, lots of choice, mos... Toon meer
Bedrijf heeft geantwoord
We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly staff
Friendly staff - Julia was very helpful and explained everything to me, I would definitely deal with her again.
16 maart 2026
Antwoord van Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Nic was amazing
Nic was amazing, thoroughly recommend sofology and Nic. Staff are friendly and knowledgeable 🤩
15 maart 2026
Antwoord van Sofology - Chester
Thank you Mr Ellis!
John greeted us when we entered the…
John greeted us when we entered the store and allowed us space to browse and try out different sofas without any pressure. We fell in love with one and he was so helpful talking us through all our options and getting our order placed. I can’t wait to receive our new sofa
17 maart 2026
Review zonder uitnodiging
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service
Great service, relaxed approach. The store was clean, tidy and inviting. We were greeted on entrance by Luan and she was happy to check in on us and answer all of our questions. When we decided to buy Luan took us through the whole process in great detail and happily answered our questions clearly. Very happy with the order process.
12 maart 2026
Antwoord van Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Pleasant Staff
Assistant was very pleasant and offered help when we needed it. We dislike being followed around the store by over eager salespersons so we found it enjoyable to walk around the store in peace.
8 maart 2026
Antwoord van Sofology - Chester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Staff were very helpful told them what…
Staff were very helpful told them what we wanted and found the sofa we loved ordered the one pointed too
12 maart 2026
Antwoord van Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Went to the Chester store and was…
Went to the Chester store and was greeted by John who was very helpful, very knowledgeable and friendly, talked through and explained everything and helped us come to our decision. Great experience. Looking forward to our new sofa.
10 maart 2026
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Overall a lovely experience
Overall a lovely experience, nice relaxed atmosphere, time to walk around the store with no hard sell.
Julia was amazing, she was so helpful very knowledgeable, informative and also very easy to talk to. The suite I have chosen is exactly what I was looking for.
Thank you Sofology
9 maart 2026
Antwoord van Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Chester
Thank you for sharing Rachel!
John the salesman introduced himself in…
John the salesman introduced himself in a friendly manner for us to browse the sofas and then gave us professional advice on the sofa that we had chosen
9 maart 2026
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars Mr Gratton.
We had a very good experience buying…
We had a very good experience buying our new sofa in Chester. John was brilliant, took us through every stage and made sure we were happy before buying! John definitely made a difference with our buying experience!
8 maart 2026
Antwoord van Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by John. Have a great day 😊
Julie was very helpful and informative
Julie was very helpful and informative. Made the purchase quick and simple. This is my 4th sofa bought from the store in a short space of time to furnish my new home and that is because every member of staff has been helpful without being pushy and seem to really know the products and the delivery procedures well. I don’t think I will ever go anywhere else to be honest it’s a pleasure to shop there.
8 maart 2026
Antwoord van Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great person to deal with Kirsten no…
Great person to deal with Kirsten no Pressure at all lovely person to deal with
8 maart 2026
Antwoord van Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent
Excellent, dealt with Julia in Chester retail park. She was so helpful and made the whole thing an enjoyable experience cant wait for the delivery
8 maart 2026
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for Julia, we will make sure to pass this on! Have a nice day.
We were advised by John
We were advised by John. He was helpful without being over powering, which made such a difference to the experience. We don’t feel pounced on as soon as we entered the store. John was pleasant in manner, and this made such a difference, he was amazing.
8 maart 2026
Antwoord van Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service provided by John and that you found the process hassle-free! Have a great day 😊
Julia and Daniel were both extremely…
Julia and Daniel were both extremely helpful. They understood my needs and my wishes and offered helpful advice to aid my decision The ordering process was fully explained and at no time did I feel pressured. I would highly recommend sofology
6 maart 2026
Antwoord van Sofology - Chester
Thank you so much for your recommendation.
Antwoord van Sofology - Chester
Thank you for taking the time to leave a 5-star review!😊
We have been back to the store 3 times…
We have been back to the store 3 times in Chester and each time John has taken time with us.
John was patient and guided us to what sizes we gave him to which settee we could have
100% professional
Thanks John your tops
28 februari 2026
Antwoord van Sofology - Chester
Thank you for this amazing review Joanne :-)
Antwoord van Sofology - Chester
Thanks for awarding us 5 stars :-)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.