We had a great experience here after being chased aggressively around another furniture shop we were greeted and advised that staff work on a none commission basis and just to ask if we needed help. O... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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Lees wat reviewers zeggen
Helpful assistant who did not follow us around the store but was there when needed. Provided helpful information and did not pressure or rush us
Bedrijf heeft geantwoord
First thing to greet you as you enter the shop is a lovely smell. All the staff we met were friendly, helpful & polite but didn’t humbug you. The furniture was great, good quality, lots of choice, mos... Toon meer
Bedrijf heeft geantwoord
We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Antwoord van Sofology - Chester
Thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars Mrs Noden
Fantastic experience
Fantastic experience: Pete patiently showed us many sofas specific to my needs, helping us to gradually eliminate until our final choice of Allure .
Many thanks to him & also Sofology for the most extensive & attractive range compared with all the other furniture shops we have visited.
Pete, many thanks for going up & beyond …
4 februari 2026
Antwoord van Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Pete. Have a great day 😊
Buying a Sofa stressful free
Left to look until I was ready to need assistance no pressure. Knowledgeable assistant helped with figures and forms. Offered us a coffee too. Made us very relaxed in what is a stressful purchase. Definitely recommend Sofology.
1 februari 2026
Antwoord van Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Walked into Sofology in Chester and…
Walked into Sofology in Chester and loved the Larson sofa as soon as we arrived in store.
Spent time talking to Nic and she was so lovely and gave us loads of information. We went home to measure and went back the following week to order and again Nic was so welcoming and very knowledgeable.
Highly recommend and would give Nic a 10 out of 10 for all her help.
Very happy customers.
3 februari 2026
Antwoord van Sofology - Chester
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Smooth experience and really easy to…
Smooth experience and really easy to find the sofa I need
2 februari 2026
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars!
Great in store service
We were approached with the offer of help by Luan Davies at the Chester store.
She was so very friendly and knowledgeable and we instantly decided that we would post a review on this.
Thank you Luan, we consequently placed our order.
Mark & Richard
2 februari 2026
Antwoord van Sofology - Chester
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very friendly service and very helpful
Very friendly service and very helpful, nothing to much trouble.
1 februari 2026
Antwoord van Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Antwoord van Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We visited Sofology today and had such…
We visited Sofology today and had such a great experience from start to finish. Me and my partner Luke were really impressed with the level of customer service — the lady was very welcoming, patient, and genuinely helpful without being pushy at all.
They took the time to answer all our questions, explain the options clearly, and made the whole process feel easy and relaxed. It honestly made what can sometimes be a stressful decision feel enjoyable.
You can tell they really care about their customers, and it made a big difference to us. Fantastic service and a lovely in-store experience — highly recommend!
⭐️⭐️⭐️⭐️⭐️
1 februari 2026
Antwoord van Sofology - Chester
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
The staff were very informative and…
The staff were very informative and pleasant, no complaints thankyou
30 januari 2026
Antwoord van Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars!
Nic at the Chester store was wonderful…
Nic at the Chester store was wonderful - friendly, helpful, and knowledgeable. Great experience. Thanks Nic! 🐆
31 januari 2026
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars!
Dealt with a lady in chester called…
Dealt with a lady in chester called Nicola. Absolutely amazing from start to finish. So professional and helpful. Couldn't ask for more
31 januari 2026
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars :-)
Pete is brilliant
Pete was very helpful during our visit. We ended up being quite picky, but Pete wasn’t phased and helped us with all decisions.
30 januari 2026
Antwoord van Sofology - Chester
Thank you Brian
Fantastic service the staff are so…
Fantastic service the staff are so helpful and don't harass you,they are also very knowledgeable.
30 januari 2026
Antwoord van Sofology - Chester
Thanks Andy!
Excellent staff.
The staff at both The Chester (Julie?) and Stoke (James) branches were very helpful in our decision making process. We told them what our needs were and they gave us sound advice without being pushy.
14 januari 2026
Antwoord van Sofology - Chester
Thank you for sharing your experience David
Great service and excellent quality furniture
Great service from the in-store team again. The store is clean, well laid out and welcoming. Pete was very helpful and gave great advice and guidance. We are looking forward to receiving our second sofa from Sofology in 12 months.
26 januari 2026
Antwoord van Sofology - Chester
Thank you for choosing Sofology!
Covered all the points important
Covered all the points important, professionally, quickly and politely
26 januari 2026
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars Jeanette :-)
Salesman Daniel was extremely helpful…
Salesman Daniel was extremely helpful and informative
28 januari 2026
Antwoord van Sofology - Chester
Thank you Arthur!
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