We had help from Danielle and she was amazing. She went out of her way especially when we were deciding on the right colour for us. She even found some cushions in the colour scheme I had in mind s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Lees wat reviewers zeggen
Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the... Toon meer
Bedrijf heeft geantwoord
We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we ap... Toon meer
Bedrijf heeft geantwoord
Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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Antwoord van Sofology - Gateshead
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Helpful and no pressure
Helpful and no pressure Hazal was very knowledgeable friendly and just what you need. Perfect service.
1 januari 2026
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Easy ordering process
We were treated very well by Lee (Topshop Lee) who gave us lots of information and was very personable. Ordering the sofa was an easy process and we only have to wait 9 weeks for the delivery which is less than expected! Excited for it to arrive 😊
1 januari 2026
Antwoord van Sofology - Gateshead
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Sheena went thru great lengths…
Sheena went thru great lengths assisting us making the correct choice. Very happy with the service . Thank you Sheena and Danielle.
29 december 2025
Antwoord van Sofology - Gateshead
Hello, thank you so much for your review. We are so happy to hear this!
My experience was good the sales team…
My experience was good the sales team let you look without hassling you.
30 december 2025
Antwoord van Sofology - Gateshead
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Brilliant experience buying our sofa! Earl was great!
We had a brilliant experience buying our sofa! Earl was absolutely fab and was super helpful in the Gateshead store. 10/10 impressed & would recommend.
29 december 2025
Antwoord van Sofology - Gateshead
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Antwoord van Sofology - Gateshead
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Jayne assisted us in the purchase of…
Jayne assisted us in the purchase of our sofa and chair, very knowledgeable,easy to talk to and didn’t try to influence us one way or the other which we appreciated.Explained everything clearly throughout the process, came away very happy indeed , Jayne is a credit to your team
29 december 2025
Antwoord van Sofology - Gateshead
Thank you for sharing your experience :-)
Danielle was amazing really helpful and…
Danielle was amazing really helpful and made it very easy
28 december 2025
Antwoord van Sofology - Gateshead
Thank you for awarding us 5 Stars :-)
Excellent service from Jayne on our…
Excellent service from Jayne on our recent purchase. Ordered in-store and then needed to make changes when I got home. Quick phone call and all changes made with no stress.
Faultless service, well done!
28 december 2025
Antwoord van Sofology - Gateshead
Thank you so much for your 5-star review!
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Found a sofa we loved and Terry was excellent
Found a sofa we loved after looking at only 2. Terry came over and gave us all the information we needed and showed us the colour we wanted on another sofa. We were showed all the measurements and he then did a picture of the sofa in our chosen colour. Great and quick experience.
27 december 2025
Antwoord van Sofology - Gateshead
Thank you so much for taking the time to share your feedback with us
Dan and Jo at Gateshead were wonderful
Dan and Jo at Gateshead were wonderful. Great experience!
26 december 2025
Antwoord van Sofology - Gateshead
Thank you so much for taking the time to share your feedback with us
Helpful and friendly advice from staff…
Helpful and friendly advice from staff member Earl.
20 december 2025
Antwoord van Sofology - Gateshead
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great experience
Really welcoming staff who didn't lay on the hard sell, which made the experience much more comfortable. No pressure to purchase, but when we found the sofa for us, Hazel at the Metrocentre store was brilliant, very friendly and took us through everything clearly. Can't wait for it to arrive.
18 december 2025
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review!😊
Great experience
Hazel was really helpful and made our experience an enjoyable one. The whole team were great, not pushy at all. Would recommend anyone to shop here. Great prices.
17 december 2025
Antwoord van Sofology - Gateshead
Hi there, thank you for your review. Another great review for Hazel, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
They ordered wrong size then blamed me
The most corrupt company I've ever dealt with they have made a mistake with the sizes I gave them my measurements and the then sent item was too big therefore results in me refusing the order and me and my disabled children having no sofa for Xmas also refusing to give me my deposit back stay well clear of this company I've reached out to the furniture ombudsman and av sought legal advice
30 augustus 2025
Antwoord van Sofology - Gateshead
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Great service at Sofology today by Emma…
Great service at Sofology today by Emma and the team. Really informative and friendly, and no pressure to buy which allowed us to make the decision ourselves, and ultimately feel happy to purchase. Would definitely recommend!
14 december 2025
Antwoord van Sofology - Gateshead
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
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