Sofology - Gateshead Reviews 4.021

Guy i spoke with in store was very helpful, friendly and make our experience very enjoyable. Just to add the salesperson that handled my sale was called Earl and he is an absolute credit to your company.

I recently bought 2 new sofas from sofology Gateshead, ( the last four sofas I have bought have all been fromthat store )they arrived in perfect condition and we use them daily
However we decided to buy another identical sofa for another room
We wanted a Gracie 2 seater leather sofa with electric recliners, I paid immediately signed the iPad confirming what I ordered and went home and waited for its arrival,
However when it arrived it was a manual recliner instead so I refused to accept delivery
Now sofologys customer service department are telling me that although they accept I ordered an electric sofa, I signed the order and should have noticed the mistake and want to charge me 25% more to order the correct one
I’m absolutely disgusted

My wife and I were in the market for a new suite. We tried all the major furniture stores and either found nothing remotely worth the price, or that didn't resemble a suite from the 50's. We were also put off by some aggressive sales people, who would pounce on you from every angle, despite repeatedly stating we wanted to look around at what was on offer, first.
We visited Sofology last on our trip and were delighted with both the quality of sofa and suite on offer as well as the no hassle approach from the team members there.
We were welcomed by a brilliant sales representative (Sofologist) called Sheena, who wasn't pushy or aggressive and immediately put us at ease. Sheena was super helpful and courteous and a credit to the store, taking her time to help and showing patience whilst we made our decision.

Whilst we only went in to take a look, we ended up ordering a new sofa and chair, such was the quality of service.
If you want a hassle free experience in a store with high quality materials and excellent Sales representatives, then Sofology is the store for you.
Thanks again, Sheena and the team

Wow this store was amazing Hazel was very patient with me while I chose my sofa and chair. Looking forward to my delivery. Would highly recommend

friendly, helpful and patient
gave good advice on advantages of reclining sofa and how to realise these advantages
there was no pressure sales talk

Great service everything explained

Good customer service by Jane

Danielle was fantastic throughout our whole experience of buying our new sofa. Her knowledge for the brands, comfort, style and most importantly sofa for us was on point! Danielle talked us through all options and has helped make our dream sofa a reality! Danielle is real credit to sofology!

no one hovering over us. we were told to shout if we
needed help. that's what we did. can't stand pushy
assistants. it puts me off.

Great in house customer service with no pressure to purchase.

Dan was really very helpful and informative, very friendly and easy to talk too, thank u so much

Customer service very good and knowledgeable

Most helpful assistant , very knowledgeable but not pushy . Made to feel very comfortable

Excellent advice from the lady in sales,Jane I think her name was.

Great experience in store today, quick and simple to order.We were greeted with a smile from Hazel who wasn’t at all pushy ,she let us know that she was there to help if we had any questions and left us to browse without any pressure

I had the fantastic fortune to be helped by Jayne in the Gateshead Sofology on Thursday 12th February (in the evening) and then again on Saturday 14th February. She was so personable and helped shape what was a very niche request for support (due to really strict room dimensions i was working with). Jayne was really knowledgeable, patient and engaging with her felt like being supported by a member of my family. I ended up return to the store with my fiance to show her what I thought might be an option for us and Jayne remembered my name and what it was I was looking for. We ended up spending a couple of thousand pound on a wonderful new sofa and it 100% would not have happened without Jayne's approach to sales and general character. I'll 100% be back to Sofology just because of my experience with this wonderful woman. Thanks Jayne!

Hazel was a great help as we were deciding to purchase a reclining chair for my husband nothing was too much trouble.We are really pleased with the one we chose

fab service from Andrew