We had help from Danielle and she was amazing. She went out of her way especially when we were deciding on the right colour for us. She even found some cushions in the colour scheme I had in mind s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Lees wat reviewers zeggen
Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the... Toon meer
Bedrijf heeft geantwoord
We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we ap... Toon meer
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Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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Terry the shop assistant very helpful.
15 januari 2026
Antwoord van Sofology - Gateshead
Hi there, thank you for your review. Another great review for Terry, we will make sure to pass this on! Have a nice day.
Gateshead - Brilliant Service
Andy in the Gateshead store was brilliant. Great advice, carefully listened and was super patient with us! Thank you!
17 januari 2026
Antwoord van Sofology - Gateshead
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Quick and easy to buy a sofa
Quick and easy to buy a sofa. Lots of staff on hand to help.
17 januari 2026
Antwoord van Sofology - Gateshead
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent service from Jayne
Excellent service from Jayne she made it very easy to make the purchase the sofa
17 januari 2026
Antwoord van Sofology - Gateshead
Thank you so much for taking the time to share your experience and leave a review about your visit to Sofology. We're truly delighted to hear that you received excellent customer service during your time with us. Your feedback means a lot to our team, and it helps us continue to provide the best possible service to all our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure your experience remains positive. 😊
Extremely helpful but not pushy…
Extremely helpful but not pushy salesman. A brilliant experience.
Thank you
17 januari 2026
Antwoord van Sofology - Gateshead
Thank you for taking the time to leave a 5-star review!😊
Really great customer service
Really great customer service, they gave us time and had really good knowledge about the sofas
16 januari 2026
Antwoord van Sofology - Gateshead
Thank you for your lovely feedback!
Nice experience
Jayne was very helpful and informative. We were able to choose the perfect sofa to fit our room.
16 januari 2026
Antwoord van Sofology - Gateshead
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
First contact with Emma was a friendly…
First contact with Emma was a friendly Hello as I walk around the store. I was left to browse which is lovely to do. As I had visited my local store and was hounded by a member of staff.
When I seen sofa I liked and was sitting Emma came over to ask if I needed any information. She was friendly and not pushy. She then sent email with information so I could go home to check measurements. I do have doubts about delivery and after sales from friends and family members who have had poor experience with yourselves! So watch this space!
Thanks Emma
13 januari 2026
Antwoord van Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service so far and that you found the process hassle-free! Have a great day 😊
Great service from Danielle
Great service from Danielle. She was friendly and cheerful throughout our interactions. She took a no pressure approach and was more than willing to help out. She answered all of our questions and made things very easy for us.
11 januari 2026
Antwoord van Sofology - Gateshead
Thank you for sharing your experience Mr Eastaugh
Antwoord van Sofology - Gateshead
Thank you Bill
Helpful information on options
Helpful information on options, clear instructions regarding payments, finance. Thank you
13 januari 2026
Antwoord van Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very friendly sales assistant
Very friendly sales assistant
Not too pushy, allowed us to walk around freely but aware staff were there if advice needed.
10 januari 2026
Antwoord van Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great sofa shopping experience
Had a very relaxed and enjoyable chat in store this morning with Emma. Which resulted in us buying our new sofa. She went above and beyond to help as I am quite fussy. Overall 10/10
13 januari 2026
Antwoord van Sofology - Gateshead
We love the fussy ones! Thank you for choosing Sofology Lynn.
No hard sell just advice on what we…
No hard sell just advice on what we could do to arrange the lay out of our sofa.
13 januari 2026
Antwoord van Sofology - Gateshead
Thank you for this great review David!
Antwoord van Sofology - Gateshead
Thank you for sharing Leanne :-)
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Really friendly
Really friendly
Fabulous products
Thank you Earl from Gateshead Store 👏👏👏
10 januari 2026
Antwoord van Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Visited Gateshead store
Visited Gateshead store, staff were very helpful. Gave me all info such as sizing and whether sofa could be separated for delivery. Sheena supported with purchase, friendly and professional.
11 januari 2026
Antwoord van Sofology - Gateshead
Thank you for awarding us 5 stars Gillian!
Great interaction with Salesperson
Great interaction with Salesperson great sofa purchase
11 januari 2026
Antwoord van Sofology - Gateshead
Thank you Mr Cornish :-)
Jane was very helpful
Jane was very helpful, really approachable. Price was competitive. Sofa is perfect
11 januari 2026
Antwoord van Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jane. Have a great day 😊
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