Customer service on day of purchase was excellent. Shirley made sure I was well looked after, taking time to cover all aspects/ concerns, such as design, measurements and fit. All options discussed un... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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Lees wat reviewers zeggen
Great service at Kirkcaldy store. Crucially I was permitted time to browse without being hounded by sales person on my tail (something I value when shopping) After the first explaining what I was... Toon meer
Bedrijf heeft geantwoord
We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was... Toon meer
Bedrijf heeft geantwoord
We were left for a short while to look around, which I like. Hate being pounced on as soon as you walk in the door. Once we looked around and found something I tried and liked we were shown other recl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Excellent staff
Excellent staff. Very friendly, helpful and knowledgeable. Managed to get exactly what we needed.
9 november 2025
Antwoord van Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very friendly staff
Very friendly staff . Knowledgeable and professional Shirley made me feel comfortable .
7 november 2025
Antwoord van Sofology - Kirkcaldy
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Antwoord van Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great customer experience
Great selection of what I was looking for. The lady I dealt with had a lovely manner, professional and helpful She took the time to explain all the options with me and the benefits of the additional insurance. A fantastic customer experience
6 november 2025
Antwoord van Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Blair done an excellent job left us…
Blair done an excellent job left us alone to try new sofa explained everything about the price and delivery even makes a great coffee so the wife says so really happy with the experience
31 oktober 2025
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Antwoord van Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
New sofa's
Wide range of styles and colours, staff member (Shirley) very patient, helpful and knowledgeable.
1 november 2025
Antwoord van Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
cheap
Paid almost £4000 in cash for my couch. And it feels like it can fall apart any moment can’t move or even yawn on it without it creaking. So badly and cheaply assembled! Creak creak crack squeak. AWFUL! I have informed them there couch is not fit for purpose! Sent 3 emails and been ignored! I will take this all the way!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Sofology - Kirkcaldy
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Great service from Shirley
Great service from Shirley, friendly and informative. Everything we needed to know was explained throughly and was a pleasant experience from start to finish
31 oktober 2025
Antwoord van Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Salesman was so helpful but not in the…
Salesman was so helpful but not in the least pushy . Pushy sales put me off from buying
31 oktober 2025
Antwoord van Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely service from Alison.
27 oktober 2025
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
Thanks to Daniella and Steven
25 oktober 2025
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review!😊
Sofology - Kirkcaldy retail park
Felt under no pressure to buy. Sales assistant (S.Girley) was very helpful. Explained about insurance, delivery, paying balance.
25 oktober 2025
Antwoord van Sofology - Kirkcaldy
Thank you for sharing your feedback! We're delighted that you had a positive experience at Sofology Kirkcaldy and that S. Girley assisted you without pressure. We're glad the information on insurance, delivery, and payment was helpful.
We appreciate your 5-star rating and kind words. If you have any questions or need assistance, please reach out. We look forward to welcoming you back soon.
Great customer service
Great customer service, very helpful answering all our questions and taking time to go through all the options
25 oktober 2025
Antwoord van Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Laurance our salesman was fantastic…
Laurance our salesman was fantastic from start to Finish
20 oktober 2025
Antwoord van Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Laurence was so helpful and patient and…
Laurence was so helpful and patient and didn't push for a sale showed us the suites in the colour we were
looking for explained the care for the furniture.
20 oktober 2025
Antwoord van Sofology - Kirkcaldy
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Sofology Kirkcaldy. Laurence will be delighted to know that his helpfulness and patience made your visit enjoyable and informative. We always strive to provide our customers with the best service possible, and it's great to know that Laurence was able to assist you without any pressure.
Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Brilliant experience today buying sofa…
Brilliant experience today buying sofa for our bar. Service was ace, the lady was very experienced and provided me with all the info and made my decision easy and quickly. No time wasting just how I like it. Hope to return very soon to buy new sofa for house.
21 oktober 2025
Antwoord van Sofology - Kirkcaldy
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Antwoord van Sofology - Kirkcaldy
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.
Antwoord van Sofology - Kirkcaldy
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Sofology Kirkcaldy and that our team was able to assist you in finding the perfect sofa. Our staff takes great pride in providing excellent service, and your kind words are truly appreciated. We hope you enjoy your new sofa and look forward to welcoming you back in the future.
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