Sofology - Leicester Reviews 

Our customer sales advisor, Bradley, gave us excellent service and was very efficient - thanks again

Gareth was very helpful.

Very helpful and informative

Millie was superb as were the other members of staff.

Katie was lovely and very helpful without being pushy, she provided a superb service and was a great help! Thai made buying a sofa a really nice experience whereas previously it has been pushy salespeople

I’d already done some research on sofas so knew which one I wanted when I went into the store. But the sales person was really helpful talking to me about the various options for colourways, fabrics and how to take care of the sofa. They clearly explained payment options to me and talked me through what would happen between now and delivery. Our previous sofa was also from here and lasted over 10 years so I’m really confident in the quality of the product.

Very friendly helpful staff .

Quality of the furniture and pleasant of staff.

The young sales assistant was extremely helpful and professional.
Very patient and supported me making the right decision for my new sofa.

Sofology had exactly what i wanted

Gareth was very helpful, not pushy

Gareth made our sofa buying experience a joy! He understood what we wanted and was extremely helpful and patient when we were deliberating over a colour swatch. Thank you for being so easy to deal with Gareth, you were very personable and an all round top guy!

Gaz was extremely helpful and very friendly. Took the time to help me and was very patient.

Emma was very knowledgeable and friendly
Thank you

We were greeted on entering shop asked if we need help etc we then went on peruse sofas we were not badgered in anyway which was nice . once we had questions Mohammed one of your sales representatives was very helpful . He showed us alternatives just to help us make our minds up on our selection with similar styles and colours.

Brad was good in Sofology and his female colleague was very friendly who gave us coffee and biscuits whilst we waited for the order to be processed. Such a lovely experience it there is one feedback. The chair we bought was easily transferred to the car by one man (me) and it would have been home in 30 minutes. But there was no option but to go via home delivery for which we paid extra. I don’t mind the charges but the major flip side of mandatory home delivery is that we have to wait for 4-6 weeks which is painful! Can understand the health and safety concerns, but this was a simple single seater. It is not a reflection of Brad or any of the staff but a policy of Sofology that needs to be addressed please to accommodate customers needs.

We had a fantastic experience purchasing our sofa from Sofology. Gaz truly went above and beyond, helping us find the perfect sofa for our small living room while really listening to our preferences. He was incredibly friendly and supportive, and made the whole process smooth and stress-free. Buying our first sofa for our first home felt quite daunting, but Gaz’s kindness and patience made all the difference. We’re very thankful for his help and couldn’t recommend him enough.

I had already had a similar sofa set many years ago and had visited this store back in the summer to look at the colour etc, went back into to order the set today. The sales person was so helpful running through the different types of seating cushion, what type of back we wanted.explaining the different size sofas etc. Even went out of his way to get a carpet sample so we could see what it would look like against our carpet colour. Spoke through all the warranty, the spot treatments, spoke about the delivery etc. really stress free experience. Looking forward to getting our new sofa set. Highly recommend. Thank you Gareth.

We had a great experience purchasing our new sofa thanks to Vincent at the Leicester Fosse Park branch. He was welcoming, attentive, and genuinely interested in helping us find the right piece for our home. He took the time to explain the different fabrics, styles, and comfort levels, and made sure we stayed within our budget without ever feeling rushed or pressured. Thanks to his professionalism and kindness, the whole process was easy and enjoyable. Vincent is an asset to your business.