Sofology - Leicester Reviews 

An unexpectedly enjoyable shopping experience in late September, with lots of help (but no pressure) from Vincent, who regularly checked in with us to see how we were getting on and to offer recommendations as we browsed the store. OK, there was no free cuppa like in a neighbouring store (which can be a lifesaver after 2 hours considering too many options), but Sofology was a pleasant place to shop and Vincent did the team proud. Clear explanations and great customer service.

We ordered a sofa & chair on the day - I can't comment on the delivery process as that is yet to happen, but not long now!

Bradley from the Leicester branch was very knowledgeable about the products they have in store, and he gave us a good deal. and importantly, we felt welcome when we came into the store.

The staff were all extremely helpful, especially Mo and Pati. They went through everything with and made sure we made the right choices for our needs.

Served quickly, staff were helpful and knowledgeable. Was able to order what I wanted

Excellent service they was not too full on like the other shops as soon as you walked in. Very friendly staff and so helpful.

Extremely helpful and explained everything!

After a lot of window shopping and hesitation, I finally found the perfect sofa and a comfortable chair for my wife at Sofology. The entire experience was made exceptional by Katie and Bal.
They were incredibly patient with my numerous visits to the store, helping me choose the right color and a price that works based on my situation. They made me feel at home and gave me great clarity on how the sofa would look in my space.
Bal finalized the purchase with me, walking through the easy steps with so much respect. Thank you, Bal and Katie you’ve made my wife the happiest person, and that means the world to me!

The staff were really helpful but not too pushy. They supplied the information we needed.

Katie Green was the brilliant sales assistant. She helped choose the right furniture for me taking into the size of my room and the best fabric. She was so friendly and kind and I will approach her in future if a want more furniture

After visiting the store on 2 occasions we decided to place an order. On previous visits we had been given professional & helpful information, without being pressured to make a decision. The assistant,Katie, was able to assist in making our final decision and was extremely helpful throughout the whole process. We were made to feel a valued customer. All our questions were answered, nothing was too much trouble. Thank you for making the purchase of a suite stress free & would definitely recommend the quality & choice of the furniture & the customer service.

Sofa was delivered with the stitching out of line on the rear cushions, delivery team said they would report the defect, nothing heard from Sofology, after sales service appauling, have waited on the phone for over an hour and still nothing

Very helpful
Polite

Great choice and knowledgable staff. Not at all pushy - we were able to browse at our pace but Gaz was there to help when needed.

Emma and Milley were great at the Leicester store, brilliant service and knowledge on the sofas, no pushy sales tactics, just a great buying experience.

Really great experience dealing with Mo and Emma. They were both super helpful

Very pleased with the service and help from a young lady called Kate. Under no pressure to buy. But when help was needed she was really helpful highly recommend

I recently bought a sofa from Sofology, and overall, I’m really pleased with my experience. The in-store team was friendly and knowledgeable — they helped me find the right size and fabric for my living room without being pushy. The range of styles and colours was impressive, and I appreciated being able to try out the sofas in person.

Nice place,we found what we were looking for , staff great, nice very warm

Very good service from Mohamed