Sofology - New Malden Reviews 

Very helpful. We went in on multiple occasions and were always met with a friendly personality and helpful advice.

Exceptional Service from Junior , We Couldn't Be Happier!

We recently purchased a sofa and had the absolute pleasure of working with Junior. From the moment we walked in/reached out, Junior provided standout customer service. He was knowledgeable, incredibly patient while we made up our minds, and went above and beyond to make sure we found the perfect sofa for our home.

Junior answered all our questions with ease, offered great advice, and made the whole buying process completely seamless and stress-free. If you're looking for top-tier service and someone who genuinely cares about their customers, go see Junior. Highly recommended.

Very quick service and delivery of broken battery. Straightforward and hassle free!

We were warmly received by NIP and he provided all necessary and relevant product information and was able to respond to our all queries for our clarity.

Very helpful and extremely knowledgeable service. Polite and professional throughout.

Shah was Very informative and helpful.

Took the time to find out what we were looking for and good knowledge of what was available.

I purchased the product and still waiting a delivery appointment.

Sahlin Sahlin greated us with a very warm welcome, very professional young lady ,when we asked Shlin about different sofas she answered all our questions,didnt pressure us into buying anything,because of her professional knowledge and warm welcome we did end up buying 3 leather Recliners, I would highly recommend this store and the great service my husband and I got .thank you again Sahlin.

Our sales consultant Ayas Mohamed (New Malden branch) was great.
He explained the options available (within our budget) & gave suggestions based on our requirements.
Ayas was very patient & helpful whilst we were still deliberating.

Thank you.

Very helpful and welcoming staff customer service and advice and patience shown with my mobility

Have not received my sofa as yet but the experience so far with customer service and the salesman at the sofology showroom has been excellent !

A wide range of sofas to choose from. It was very clear what the different size and colour options were for each sofa/chair. The service was excellent: friendly and knowledgeable. And you get coffee and biscuits 😆😆.

We made a purchase on April 9th with an unsuccessful delivery due to unforeseen measurements on May 15th. We tried to stay in touch with Sofology to remediate this issue and reorder as soon as we possibly could. Much to our surprise the customer support is extremely unorganized and slow. It is impossible to pass beyond the initial general inquiry customer help and get a manager on the line to get things done. They can never connect you to the right person to resolve your issue and ask that you wait until they get back to you. It is unacceptable to operate in these terms. I had my deposit in and could not get out otherwise I would back out and never come back to buy from Sofology.

We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfect match without any pressure. It made a big purchase feel very easy. Thank you!

The service was great with much support from sales personnel.

Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Good range to choose from, and we got to actually sit on everything before deciding, which made such a difference.

Junior from the New Malden branch knew his stuff and straight away new what type of sofa we wanted when it come to size, shape and comfort ability.
He made the experience stress-free. We came with our measurements and were shown on the iPad the possibilities our space would allow.
It was also great to see it visually as of course they don’t have every size / style in store.

We also last minute had to bring our children with us and they were made to feel welcome. They were offered biscuits a drink and some colouring in.
I would 100% recommend going to the New Malden branch and chatting with Junior.
Cant wait for the new sofa to be delivered!!

I am perfectly happy with the service so far but the sofa has not been delivered yet so until then I cannot make a complete score

Your sales consultant, Mr Shah, was very professional and helpful.