Exceptional Service from Junior , We Couldn't Be Happier! We recently purchased a sofa and had the absolute pleasure of working with Junior. From the moment we walked in/reached out, Junior provi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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Lees wat reviewers zeggen
Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... Toon meer
Bedrijf heeft geantwoord
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... Toon meer
Bedrijf heeft geantwoord
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Antwoord van Sofology - New Malden
Thank you for sharing your experience!
Terrible service
Terrible service. Told us the sofa would be delivered in 12 weeks. Had to chase sofology after 12 weeks to be told delivery would be another 5 weeks. No one contacted us to tell us this. We have had to chase. Not good enough. The only solution they could offer was if we wanted to cancel?? We already waited 12 weeks!! Could not even offer to reimburse the delivery cost! Very unhelpful service! 1st and only time ordering with sofology! Will go back to trusted DFS in future.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Sofology - New Malden
Hi there, we are disappointed to hear that you might not have had the best experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk.
Antwoord van Sofology - New Malden
Good afternoon, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Antwoord van Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Shalin had exceptional service
Shalin had exceptional service. Made me and my mum feel very welcomed and he also was very well informed on sofas.
1 oktober 2025
Antwoord van Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Very helpful team
Nip was very helpful and went out of his way to explain everything and ensure that we got the product we required. Thank you Nip
4 oktober 2025
Antwoord van Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Sammi was the best!!
Sammi was polite, professional and very friendly! We loved discussing the different sofa options with her and appreciated her extensive knowledge on the sizes, colours and materials on offer.
2 oktober 2025
Antwoord van Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
We dealt with Nina at new Malden store…
We dealt with Nina at new Malden store she was very helpful and knowledgeable.
Very impressed that you have 14 day delivery this isn’t offered by other sofa companies.
28 september 2025
Antwoord van Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Go to Junior in New Malden
Go to Junior in New Malden - really goes above and beyond in his customer service and supporting you in making a decision that is right for you. Not pushy at all in his sales technique. Fantastic experience.
28 september 2025
Antwoord van Sofology - New Malden
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great sofa's, great staff
Junior is somebody I would want to help me out whenever I make a big purchase, great knowledge on colour, material, size, lighting and positioning, let me move around the cushions and borrow some from other sofas. He was very cheerful, easy to understand and a nice person to review sofas with. Highly recommend.
22 september 2025
Antwoord van Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great service - Very helpful staff and friendly staff
Very helpful staff and good service. All very knowledgeable and happy to give you time to think about your purchase. Very friendly and buying the sofa bed was a very pleasant experience.
25 september 2025
Antwoord van Sofology - New Malden
What a fantastic review, thank you so much for taking the time to write this 😊
Very welcoming and supportive with my…
Very welcoming and supportive with my choice
20 september 2025
Antwoord van Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful
22 september 2025
Antwoord van Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Junior was excellent
Junior was excellent. Answered all my questions that I emailed over. Thank you for a great service.
22 september 2025
Antwoord van Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice saleswoman Sami
19 september 2025
Antwoord van Sofology - New Malden
Hi there, thank you for your review. Another great review for Sami, we will make sure to pass this on! Have a nice day.
Nip was such a great help in store
Nip was such a great help in store! Didn’t beat around the bush, just helped us find the sofa we wanted. Not pushy, just there to answer questions and not coerce. Honest pricing too. Now to wait for the sofa to actually arrive!
14 september 2025
Antwoord van Sofology - New Malden
Hi there, thank you for your review. Another great review for Nip, we will make sure to pass this on! Have a nice day.
The assistant was very helpful…
The assistant was very helpful understanding of what we wanted very informative and knowledgeable about the product.
10 september 2025
Antwoord van Sofology - New Malden
Thank you for awarding us 5 stars :-)
Antwoord van Sofology - New Malden
Thank you for awarding us 5 stars :-)
Antwoord van Sofology - New Malden
Thank you :-)
Antwoord van Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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