Sofology - North Shields Reviews 3.195

All good , Suzie made us feel welcome and she was very friendly, polite and professional.

Excellent customer service @ Silverlink. Knowledgable, informative and guided us through the buying process easily, aswell as offering valuable advice on materials and aftercare & payment options.
Thank you

We were given the time to work out which sofa & chairs were the ideal choice for us. Karen was very helpful advising different functions and fabrics available and let us have sample so we could see if it would suit our other furniture. Jo explained all the guarantees, additional cover available and delivery information. Really friendly and made the process so simple.

Helpful, informative and friendly service with product range to meet our needs.

I had been looking at the Bellagio for a while, every visit to the store was very useful. Leanne really helped me with all the available options, she offered to draw my room and the layout with a whiteboard which really helped me visualise my room.
Nothing was overly pressurised sales which was nice.
Can’t wait to receive my new furniture!

Leanne did a first class job ensuring I got exactly what I needed. She had as much time as I needed and explained all the options available.
Great job Leanne. Thank you.

Thank you to Jo at Sofology Silverlink. She was absolutely amazing with her knowledge and customer service.
A genuinely lovely person and made our purchase very simple and hassle free
We would definitely recommend the store
Thank you Anthony and Diane

We had a good idea of what we were looking to try/purchase before we arrived at the store.

We were greeted by Stephanie so from the moment we entered the building we were made to feel welcome.
Stephanie showed us where the sofa we were interested in. All options were discussed before purchase plus some really helpful advice and information on maintenace and care of the sofa.
Wonderful … excellent knowledgeable helpful caring amazing customer care from Stephanie.
Now just waiting for the delivery update.

Sofa is great and exactly what we wanted. However, when it arrived it was marked. We then complained and Sofology agreed to send out a replacement cushion cover. 12 weeks later the cushion for a completely different sofa arrived and the complete wrong colour, despite me giving them the correct factory code as they requested. Complained again and was told for the second time they would send out a replacement cover. Another 12 weeks later the latest cushion cover arrived. Correct colour and sofa, but the wrong seat (middle instead of a corner). I complained again and was offered the choice of
- replacing the cover again with no guarantee it would be correct + a measly £150 for the inconvenience of waiting what will be a total of 9 months after ordering our sofa.
- Having a whole new sofa ordered so it would be the correct one (hopefully). Again a 9 month wait from initial order.
- Credit for the value of the original sofa to spend instore.
- A full refund on the sofa and for it to be collected immediately.

Neither option is particularly great and is the very minimum that I would expect a company to do given the disaster it has been so far.

Would not use Sofology again. Still awaiting a conclusion to this issue.

Jo was incredibly knowledgeable and helpful. Quickly understood what I was looking for and was able to guide me to the best products to meet my needs.

Mark and Leanne were very helpful and courteous throughout the whole process, from choosing to purchasing.

Great customer service.

Really helpful assistant, but not too pushy.

Very pleasant, informative & not pushy.

Seamless ordering and every detail explained

Hi the staff were very nice and very helpful we chose a new sofa and just waiting for it to be delivered very excited thank you

Jo was really helpful, knew her job and described everything you need to know.

Very helpful staff (Libby) at the Silverlink store. No problems even when we had to change something the next day.