The visit and purchase was made very pleasant by the staff, a Sofalogist named Nicole. It was relaxing looking round. We weren't pressured. then found a bargain and sofa we liked. Made the purchase an... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB
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Lees wat reviewers zeggen
Told the sales rep exactly what we were looking for and she walked us round the store showing us the suites that met our criteria. Had a difficult choice to make with the very first two we looked at b... Toon meer
Bedrijf heeft geantwoord
We visited Sofology not very happy with the Insurance Company having taken months to take action over our two settees. Nicole Lippi was extremely helpful and charming - she spent time with us sor... Toon meer
Bedrijf heeft geantwoord
The staff were brilliant,gave plenty of informstion about how tp buy a good couch/sofa. Attentive qnd spend quality time wiuh client.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, Verenigd Koninkrijk
- 0344 863 9038
4,8
Uitstekend
2K reviews
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Antwoord van Sofology - Orpington
Thank you for sharing your experience Brenda :-)
Antwoord van Sofology - Orpington
Thank you for sharing Ian :-)
The lady that served us was new to the…
The lady that served us was new to the job, but she had a lovely manner and gave us great service.
16 januari 2026
Antwoord van Sofology - Orpington
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
5*star review shame I can’t give more
The sales man who saw us 2 weeks ago was very friendly and easy to approach. He never made us feel pressured into buying the sofa the first time. We went back today to and made our purchase of the sofa was great experience and very friendly staff especially who helped me and my partner. He made sure we was happy with our purchase and could not be happier with this staff. I hope he gets recognised for he’s kindness and patience he had with us on the 1st visit and today. I think he’s name was Daniel or dan. Thank you much. Great company and very excellent staff. Daniel Willis
18 januari 2026
Antwoord van Sofology - Orpington
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
I had a great experience visiting your staffs were amazing and professional
I had a great experience visiting your store this evening because your staffs were amazing and they are very professional. I will always recommend sofology to my friends and family.
15 januari 2026
Antwoord van Sofology - Orpington
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very friendly and polite
Very friendly and polite. Covered everything we wanted to know and kept it simple. Left us to view sofas with out interfering.
14 januari 2026
Antwoord van Sofology - Orpington
Thank you for the review Frederick. We hope you found the perfect sofa👌
Knowledgeable and no waiting time for…
Knowledgeable and no waiting time for assistance
10 januari 2026
Antwoord van Sofology - Orpington
Thank you for choosing Sofology Lee
Seb was a great assisant and help us…
Seb was a great assisant and help us choose what we needed
8 januari 2026
Antwoord van Sofology - Orpington
Thank you so much for your 5-star review!
Antwoord van Sofology - Orpington
Thank you so much for your 5-star review!
It was nice to be in a store without…
It was nice to be in a store without salespeople jumping on you straightaway. The young lady who served us was very informative, efficient and smiley. A smile goes a long way!
10 januari 2026
Antwoord van Sofology - Orpington
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent Customer Service
We were greeted and made very welcome by Nicole at Sofology, Orpington. We had decided to purchase a
two and three seater sofa of a type already selected at a previous visit. Nicole provided further information after which she conducted the sale which was very professionally executed. Well done.
7 januari 2026
Antwoord van Sofology - Orpington
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Excellent customer service with…
Excellent customer service with genuinely helpful advice to help you make the right choice. The ordering process was straightforward and made us look forward to receiving our new sofa.
Overall, a great experience from start to finish.
7 januari 2026
Antwoord van Sofology - Orpington
Thank you for taking the time to write this great review!
Dan was great
Dan was great. He talked us through the options and what would work for us. He was very knowledgeable and caring. Thank you Dan.
4 januari 2026
Antwoord van Sofology - Orpington
Thank you Emma
Amazing Sales
Emily Shrubb assistant manager at Orpington was very helpful, she understood what we wanted and made our experience very enjoyable.
3 januari 2026
Antwoord van Sofology - Orpington
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Antwoord van Sofology - Orpington
Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊
Emily was really helpful showing us…
Emily was really helpful showing us different ideas and colours
Just what I needed as I had no idea what I was looking for
2 januari 2026
Antwoord van Sofology - Orpington
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Girl really nice explain really well no…
Girl really nice explain really well no rush she was so calm just say thank you
1 januari 2026
Antwoord van Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Purchase of Hackney Loveseat
Your sofologist was very helpful and explained in detail both the product and the agreement to buy.
31 december 2025
Antwoord van Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Highly unsatisfied with the entire…
Highly unsatisfied with the entire order to delivery to post delivery experience. Once the payment is made there is practically no one to talk to you for any kind of resolution. Processes are broken, lack of communication, non-existing customer service, defective products branded as new.
30 november 2025
Antwoord van Sofology - Orpington
Hi Mr Dhir, we are sorry to hear that you are unhappy. If you would like to discuss this in more detail, please send an email to social.media.complaints@sofology.co.uk and we will take a look at your order. Please also include your complaint and images.
Dan at the orpington store was very…
Dan at the orpington store was very helpful and explained everything about the sofas we purchased very clearly on the day. overall a very good experience. thank you, Dan.
27 december 2025
Antwoord van Sofology - Orpington
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
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