Sofology - Orpington Reviews 

Nicole served us with the perfect blend of friendly and informative. She was an expert in the conversation and informative without appearing pushy. So good we bought 2 sofas when we had come in for one

Not happy with the staff- The Communication from the staff is really poor. They should have informed me that we will submit your application for the finance, to 2 different companies. I was not at all aware that they will submit it to 2 different companies.
Also, they are not bothered to reply to my emails.

Staff were very polite and helpful everything explained to us how to keep it clean and all extras that go with it would recommend

staff great not pushy Seb lovely very informative

We visited to just see if anything suited us with no intentions of buying that day. There was no pressure from the staff which made us feel more comfortable. When we did have questions Seb was very helpful but still made us feel that we had time to decide.

Very good experience , professional and hospitality 5 stars

The customer service guy was very polite, respectful and knowledgeable. The prices were comparable with other outlets. The service was quick.
My only issue is that when I rang the Orpington branch to change the colour of the sofa and chair I was unable to get through. However, the Thurrock branch was able to deal with it quickly.

Daniel was great and talked me through all the features of the new sofas. Bought a 3 and 2 seater recliner plus warranty all for a great price.

He showed me other options but went with the best sofa which had all the features I required (height, lumbar support, charging ports, reclining, new material etc).

He even listened to the family banter with my teenage daughters and giggled on cue which was great. He even had an understanding of our hair plight which was great, and offered handy product care solution to counter this 😀.

Great shopping experience with a knowledgeable rep. Never been to this store before but would definitely buy from you guys again. 10/10 rating to the staff at the Orpington branch!

Really personable experience with Sebastian, no pressure to buy but very informative and open to all questions and change of minds that we had. The whole team were really kind and friendly even when our two boys were running around and bored.

Patient and knowledgeable assistant - helped with decision

The sales woman was brilliant. Everything was clear and easy to understand. There was no hard sell.

The staff are all lovely. Very helpful and professional. Not at all pushy like other shops that I looked in. I would highly recommend

The sell assistant great it me and asked if I needed anything nit to hesitate asking her, and she was great. After asking many questions, I was happy to make a purchase on the spot with no pressure at all.
She was great

Went to view some sofas in readiness for Christmas, and I couldn't be happier with the experience. From the moment we walked in, Toyanne made the entire process smooth and enjoyable. She was incredibly helpful, professional, and patient, taking the time to understand exactly what we needed and guiding us through the options to find the perfect specification.

Her attention to detail and friendly approach made us feel confident in our purchase, and we left feeling excited to welcome our new sofas just in time for the festive season. If you're looking for quality furniture and exceptional customer service, I highly recommend Sofology Orpington especially Toyanne!

Emily was a great help when searching for the right sofa for us. She showed us the various sofas, sizes ,fabrics and colours avaliable and was able to answer all the questions we had. We were very happy with excellent customer service we received.

Seb was very patient as we mulled over sizes and fabrics and gave very helpful advice

Loved the experience of choosing my new sofa and Nicole in thr Orpington showroom was so lovely and helpful

To walk in thinking you have no idea what you want to be met by a lovely friendly person who quickly helps you identify your needs with no pressure, but genuine curiosity and interest, is a wonderful experience. Toyanne has a real gift and made the entire experience a pleasure. I got the exact sofa I needed and wanted.