Sofology - Plymouth Reviews 

Great customer service from both Chris and Callum - Didn't push us towards anything, but was there when we needed them to answer any questions and offer helpful advise! Thanks guys, looking forward to our sofa!

I was worried I might not be able to get my new furniture through the doors, so I was holding off ordering. I called the Plymouth branch and a member of staff was helpful in explaining exactly how the furniture would be delivered. I felt reassured and placed my order. Very helpful and professional.

We went to Sofology because of the problems we had with delivery from other furniture companies. After finding a sofa we were told that delivery would be in 7 weeks or earlier, but after 12 weeks and numerous calls to find out when we could expect delivery, told that they have no idea why delivery has been delayed (not what we were told in previous calls with customer services who told us it would likely be delivered the next week). Now we are told that delivery will ‘hopefully’ be in another month but they would call us in 3-4 weeks with an update, so only 9 weeks later than the delivery date we were originally given and that’s if they can be believed. Unfortunately it’s now hard to believe anything they say.

Very helpful

Excellent whilst not being pushy.Callum was very affable, helpful and informative.Faultless!

The assistant was very helpful and professional and pleasant

Easy purchase and the option for interest free credit is a winner.

I had the pleasure of being assisted by Tilly, and I couldn’t be more impressed with the level of service I received. From the moment I reached out, she was attentive, professional, and genuinely eager to help. She took the time to listen to my concerns, provided clear and helpful solutions, and went above and beyond to ensure I had a great experience.

Tilly’s patience and friendliness made the entire process smooth and stress-free. It’s rare to find someone so dedicated to customer satisfaction, and she truly set a high standard for exceptional service.

Chris gave us excellent advice and helped us choose the correct sofa.
The sofa is good value and we are happy with the full service.
We decided to take the extended warranty and stain cover.

We have actually only just ordered a suite, so getting a request for feedback before we have received the goods seems a bit odd considering that we now need to wait a couple of months for the suite to be made...

However, our experience with the Plymouth store has been a refreshing & positive one, its taken us a few visits over a couple of months to actually decide what we needed, & the patience shown & un pressured professional & polite manner that we have received from staff has been amazing.
In particular we would like to mention & thank
Kuzum & his colleague Tilly for an honest approach with all of the answers to our questions, this has given us confidence in the product & the company as whole, as well as helping us to make our final decision.
They have been amazing.
So Far... 5 Stars for Sofology.

The lovely guy who helped us was great. He wasnt pushy or introsive( all things that put me off)
But was very very helpful and patient with us. Hes an asset to Sofology

The salesman left us alone until I was ready then was very helpful and pleasant.

Very welcoming and friendly

Very helpful staff.Chris was knowledgeable and allowed me to take my time with my decision making! Not too pushy. Good range of sofa beds and found exactly what I was looking for.

We were left to look at the sofa range with no pushy sales person, but they were also on hand to answer our questions. Tilly was very knowledgeable about the sofa range we decided on and was also very helpful in explaining all the additional offerings we could have. Overall for a non shopper a great experience 👍🏻

After much consideration ,going into Sofology stores from Plymouth to Cannock, we decided on the two sofas we want to share with us in our home. We are now excited to expect their arrival. Tilly of Plymouth store was so good at explaining all the intricacies of our purchase, making us confident about the service.

It was very simple for ourselves as we knew exactly what we wanted in a corner sofa and the model Scintillate had it. Support for the neck so your head does not roll back and depth so your feet are still on the ground and the right firmness, very much more of a traditional shape with an Art Deco minimalist look with the curved arms in my opinion compared to the bigger corner sofas with large arm rests.
Good support and life time guarantee and great cushions.
Excellent service.

Callum gave us Great service - knowledgeable and efficient. Gave us time to make our decision without pressure.

Tilly was very helpful