We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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Lees wat reviewers zeggen
This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... Toon meer
Bedrijf heeft geantwoord
Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... Toon meer
Bedrijf heeft geantwoord
Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, Verenigd Koninkrijk
4,8
Uitstekend
1K reviews
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Antwoord van Sofology - Plymouth
We are honoured Trung, thank you.
What a fabulous company
What a fabulous company! our sales person in the Plymouth store could not do enough for us! We visited on several occasions to pick out a sofa suite and every time we were met with a smile, ready and eager to help. She so was helpful in trying to get our chosen sofa configuration to fit our living room! Once we did order the items we wanted, we got home and realised that what we originally wanted wouldn’t fit she was happy to change the order without any issues. Will definitely be recommending Sofology to friends and family should they need a new sofa suite!
1 januari 2026
Antwoord van Sofology - Plymouth
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Salesman gave us plenty of time to…
Salesman gave us plenty of time to browse , wasn’t pushy , advised on alternative options . Then was available when we needed him .
3 januari 2026
Antwoord van Sofology - Plymouth
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Callum was very helpful and patient…
Callum was very helpful and patient very efficient and friendly
2 januari 2026
Antwoord van Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Hugo 2.5 seater sofas…
Made our purchase of 2 sofas and never felt pressured by any of the staff. Price compared well and everything was explained clearly.
2 januari 2026
Antwoord van Sofology - Plymouth
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Antwoord van Sofology - Plymouth
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great service given by Tilly
Great service given by Tilly. Very easy ordering process & all explained fully. Looking forward to receiving my new sofas now!
30 december 2025
Antwoord van Sofology - Plymouth
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Antwoord van Sofology - Plymouth
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Antwoord van Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Excellent customer service from Andy at…
Excellent customer service from Andy at the Plymouth store
Easy to follow up on line and when I needed help he was on other end of phone
27 december 2025
Antwoord van Sofology - Plymouth
Thank you so much for your 5-star review!
Despite being told the sofas were ready…
Despite being told the sofas were ready for delivery on 4th December they have still not arrived
4 december 2025
Antwoord van Sofology - Plymouth
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Great service in store and beyond.
Great service in store, items delivered ahead of schedule and very happy with our purchases.
16 oktober 2025
Antwoord van Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Really negative experience
Really negative experience.
We went into the Plymouth store and ordered a sofa. The staff member who served us was really not paying attention and despite me spelling my name and address for her she got much of it wrong, which obviously included the Novuna finance agreement. She did not give me the opportunity to check the details she had entered. I spent the following morning trying to get it put right and went round the houses with various customer service people including someone at the Plymouth store. There were several more issues and my confidence in Sofology disappeared. Deeply frustrating experience. I have now cancelled the order as a consequence.
29 november 2025
Review zonder uitnodiging
Antwoord van Sofology - Plymouth
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Helpful, patient staff
Tilly was very helpful and honest. We had severe decision fatigue and she was very patient with us as we changed our minds multiple times.
29 november 2025
Antwoord van Sofology - Plymouth
Hi there, thank you for your review. Another great review for Tilly, we will make sure to pass this on! Have a nice day.
Had a great experience at sofology
Had a great experience at sofology. Staff were approachable, friendly and available. They also didnt hound us and gave us space to view sofas and talk about this privately with no pressure.
Callum was incredibly helpful and even after our order was able to make changes to the colour of our sofa. Great experience at sofology and would visit again for future purchases.
15 november 2025
Antwoord van Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The sales man was very helpful and we…
The sales man was very helpful and we were pleased with the deal
24 november 2025
Antwoord van Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic service at the Plymouth store
We visited the Plymouth store to look at a particular couch we’d seen online, and Chris honestly couldn’t have been more helpful. He was patient, knowledgeable, and really took the time to help us find the perfect suite for our family. He went through all the fabrics with us and even found similar colours around the store so we could see how they looked made up. The whole experience was brilliant from start to finish. We couldn’t have asked for better service, and we can’t wait for our new suite to arrive!
20 november 2025
Antwoord van Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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