Sofology - Plymouth Reviews 

Wonderful experience! Amazing customer service from Chris, he answer literally every question from measuring to fit the unit in our cottage, flipping the sofa up to check on assembly requirements to showing us how to plump and flip our cushions to keep the sofa fresh and new over the years to come. Chris even sorted us out a great deal on delivery of both our sofas and a stain removal kit.

Excellent friendly experience.

Chris was absolutely brilliant. We had been in a few times, never spoke to anyone in the store before and really wanted help to know what furniture options were available to us to fit in our lounge and meet our, quite frankly fussy, requirements.
Well Chris introduced himself to us and we immediately felt welcome and listened to, he took us around showing us the options which would work for us and even made a mockup of our lounge so we could visualise how it would fit.
In the end we spent 2 hours in the store and every minute was essential to ensure that we were able to select what we wanted and put our order in.
Thanks Chris for your time and help.

Helpfull internal store staff, but not intrusive

Nice to have a no pressure environment the gentleman left us to make our own minds up but was on hand when needed. Sofa we chose although a lot of money looks perfect and im looking forward to receiving it .

Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting!
Very informative & knowledgeable, extremely helpful - nothing was too much trouble, went in to great detail when we asked questions to help us.
Gorgeous settees, good prices!!

Customer service is very poor i was waiting 30 for talk to a staff

Our salesperson was brilliant and talked us through all our purchase options. At no time did we feel pressured and he could not have been more helpful

Professional service, very helpful. Collum advised us very professionally.

Very helpful and informative.

Tilly was lovely and welcoming and really patient

The experience in store was 5 stars but companies show their worth in after sales which these do not. Avoid at all costs, great to sell you a sofa but afterwards impossible to get hold of the right people. They will also charge you 25% to amend your order when you have tried to contact them within the 48hr period with no joy of them answering the phone. Got through 1hr and 41mins after the cut off to be told nothing they can do.

No good enough especially as a returning customer.

AVOID

We have had a lovely experience in one of the stores in Plymouth;)Tilly who works there was very friendly and gave us as much time as we needed to decide which sofa we are going to buy.Then Tilly explain everything very clearly to us about all the buying process.We are very happy with our new buy from Sofology:)thanks Tilly x

Loved that we could find exactly what we wanted and Callum was very helpful!

Great service at Sofology Plymouth today. We were given time to make our decisions without feeling we were being stalked around the store, which is something I really appreciate. Andy made ordering very quick and easy, making sure we were happy with delivery expectations and our concerns about access issues at our property. All in all a very good service.

Good service in the store. The lady who helped us was very professional and friendly.Great choice of sofas. When ordering mine it was a simple process and not at all rushed. I’m looking forward to receiving it.

Lovely Tilly explained everything in detail. No pressure to buy.

Chris was really helpful without being intrusive. His experience helped us to make the right choice of sofa.
Good quality furniture

Good customer service, friendly but not pushy. Informative and no pressure.

A relaxed and welcoming shop with friendly, knowledgeable staff. We never felt pressured into buying, and Lauren in Plymouth was exceptionally helpful throughout our visit. The customer service was outstanding—everything was clearly explained, and every question we had was answered to a high standard. We’re very pleased and would highly recommend the team to friends and family.