Sofology - York Reviews 2.061

Really friendly and helpful staff. Was very patient when we couldn’t decide!

Excellent customer service. Very knowledgeable of stock. Made us aware of any possible access issues etc. Quick, easy and hassle free.

Customer service was outstanding and Gemma made the process really easy for us, we can’t wait to receive our order!

Very good and polite customer service Sarah was very sweet and nice young lady,with the help that I needed. V

Dealt with very politely and efficiently by
Fallon
An excellent representative for the company

Very pleasant and relaxed with Chris !
He was very helpful and professional throughout the whole process.

A good range of sofas and chairs to choose from, we were allowed to take our time looking around the store, once we’d made our choice Tim Jones talked us through our order and options, he was very professional, helpful and knowledgeable, answering any questions that we had.

Lovely clean showroom with plenty of choices of different styles of sofas - Chris (Sales Person) was extremely helpful.

Tim Jones was very informative and helpful during our visit to the Clifton Moor store today. He gave us plenty of time to browse and any questions we had he answered. He prepared a quotation for our preferred sofa choice with no pressure to buy, especially as we advised him that we were browsing. After visiting other stores we returned to purchase the Bailey and Tim was professional and took time to to explain everything. Overall, an excellent experience and I wouldn't hesitate to recommend both Tim and Sofology

Really polite and helpful staff.
Good product and fair pricing.

I called into your York store late on Sunday to look at suits with my daughter, for her first home. Whilst there I saw an ex display leather suit that was in the sale, this was for me. Iwas helped by a very nice gentleman. I went back first thing on Monday to buy the suit. I was helped by Tim who went through everything. My daughter will be buying a suit from them when her house purchase is complete. Just waiting for delivery in a couple of weeks 😊
Highly recommend the store and the staff.

Been 3 times before I decided on my sofa always treat very well and today at York branch jemma looked after me with great understanding and efficiency lovely experience thankyou

Tim provided excellent customer service, taking time to explain the full end to end purchasing process.

Would definitely buy from Sofology again in future.

Dissapointment beyond. The store staff were amazing tbh selling to me. But my sofa was originally ready for 26.11.25, only to be moved to 1.12.25 and now earliest 17.12.25
I had acute cancer last year and said nothing will be as bad...turns out not being able to rest and relax without a sofa is as bad...moved house planning weeks ahead with a sofology for my sofa to arrive within the first month, organsising a v.special 18th birthday party mid December for my son and of course we all want a seat for xmas! Nope Sofology cannot be relied upon. When I finally do get it lets hope its comfy and worthy of the wait.
For reference I NEVER leave a bad review but this one has ruined my first xmas, 18th birthday party and some well deserved R&R for me. Hope some other whinging spoilt customer got theres early for the effort. Oh and I paid upfront in full!! Dont bother.
Used DFS and furniture village in the past & for all the sofas werent brill the service was excellent never had an issue in the past with deliveries like this.

*In response to sofology reply. I spoke to customer services before posting my review and who can do nothing about it. So why bother to email again? If you think its worth an effort as something may change then let me know. But I see another complaint here from a sofa ordered in early September now pushed back to Feb 2026. Shocking service that.

Tim Jones was very helpful and informative, making the process of purchasing a new sofa very easy. Thank you for your help!

Fallon the Sales Lady was diligent and personable . This made our purchase a pleasant experience .

Spoke with Fallon and Nadine who were both excellent and helped us with our order

Tentative staff, polite and gave great knowledge of the sofas, Tim was great, gave good information about the products and options of the sale, I felt very comfortable and not pressured into any purchase, just a great overall experience

I visited a number of furniture stores when looking for a new sofa and sofology stood out by a mile, with both the service and the quality of the products. The customer service was amazing with no pressurised selling. Stacey was welcoming and extremely helpful on each visit that i made to the york store and gave me plenty of useful advice to help me with my decision on which range i wanted. I have, and will continue to recommend this store to friends and family *****