VO Reviews 

613
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change a... Toon meer

Beoordeeld met 5 van de 5 sterren

Great choice of clothing. I bought two sweatshirts, one for myself and another for a Christmas gift. Both were gorgeous. The material is beautifully soft and warm and sizing is very generous. Plen... Toon meer

Beoordeeld met 5 van de 5 sterren

"Be Kind to Every Kind! Hi Holly! I really enjoy the sweatshirt, it is super soft and comfy, I actually wore it running the other day and it got a lot of looks! I am actually about to purchase anothe... Toon meer

Beoordeeld met 2 van de 5 sterren

The t-shirt I ordered was nice quality and came quite quickly. However, it was too big and I needed to return it. That was when I realise VO don't do refunds, only exchanges. I don't think this is acc... Toon meer

Bedrijfsgegevens

  1. Kledingwinkel

Geschreven door het bedrijf

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

613 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 20% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,6

Alle reviews

(613)

51 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great value for the quality

I’ve got three T-shirts from Vegan Outfitters now- they’re great quality, really soft cotton and a good fit. The designs have stayed bright through multiple washes too.

1 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

High Quality Products and great customer service

I’ve just purchased my third tee shirt from Vegan Outfitters. They have all been wonderful. Really high quality, carefully printed and arrive in good time. Great customer service too as they keep you up to date on shipping via email. I highly recommend Vegan Outfitters!"

15 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always love the items from VO!

Always love the items from Vegan Outfitters, I have several jumpers and t-shirts, as well as a bag, a mug and a few pairs of joggers in my collection now. My only complaint (and it's not really a complaint) is that I can't afford to order more often! Customer service are super responsive and helpful with any queries!

24 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve ordered several t- shirts from…

I’ve ordered several t- shirts from vegan outfitters . It’s good because I know the quality and size are consistent . I would give them 5 stars. Great quality and great customer service also supporting a good cause x

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Horrible experience (but happy ending)

I ordered a tee-shirt and a sweater (around 100 euros) almost 2 moths ago. Never received the order, wrote to the customer service twice. They say they can't do anything because I did not payed an extra for the tacking service. I will never buy anything from them again!

UPDATE: after letting know the customer service about this bad review, they sent me the products again. The package arrived very fast and the clothes are very nice and top quality.

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing quality

Ordered from here several times now and will definitely be ordering again! Fantastic clothing, fast postage and delivery. Amazing quality and love the range of styles.

10 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

OK if you don't have a problem with your order

I have had several items from this company and I agree with the reviews about the good quality of their garments. I've even ordered as gifts for others. The downside seems to come with when there is a problem with an order. I asked for an exchange for a pair of joggers (after reading on their website they don't do refunds as their orders are bespoke...I have since read their replies on here that say they do issue refunds) but on returning the garment to them they insisted they were so full of pet hair they wouldn't possibly be able to give them to anyone else as they appeared to have been worn. They had been worn - to try them on! I didn't recall pet hair on them when I packaged them up. I do have a cat but the photo they sent me they said was of "white dander", so not my cat's hair. They insisted their non refund/exchange policy is industry wide which is not the case, I have returned items to other companies with no issue before. To add to my annoyance, upon telling them I would never purchase from them again I was sent a £10 voucher towards another order in response! They returned the original joggers to me and when I opened them I initially thought they had sent me a new pair and not my original pair as there was nothing wrong with them.
If you are confident you won't need a refund or exchange this company is fine. If you think you may need to then avoid. As someone else commented their customer service staff are very pleasant but they don't value your custom.

27 mei 2024
Review zonder uitnodiging
Logo VO

Antwoord van VO

Hi Sara,

Thanks for taking the time to share your experience. Unfortunately, indeed as per our returns/exchange policy we don’t accept returns that look like they’re covered in pet hair/dander. As you can imagine it wouldn’t be nice for the next customer to receive the item like that, We do offer exchanges and refunds but the items need to be in their original condition. I see the team covered the shipping costs and returned the item to you and indeed also offered a £10 gift card as a goodwill gesture. Hope you can understand we tried our best here, but really sorry it didn’t work out this time.

Kind regards,
Katie

Beoordeeld met 5 van de 5 sterren

This is an amazing company

This is an amazing company. The products are really good quality and the customer service is outstanding! I have bought many items from this company for myself and as gifts. Highly recommended!

3 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent clothing

Excellent clothing - stylish and comfortable and cruelty-free. And customer service exceeded my expectations. Highly recommend.

1 december 2023
Review zonder uitnodiging

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