Blacks - Meadowhall Reviews 

106
•
TrustScore 5 uit 5

4,9

Meadowhall Shopping Centre, 2 The Arcade, S9 1EH Sheffield, England, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We called into the store on Saturday and spoke with a very helpful young man regarding a jacket for my husband. We were undecided and he assured us the jacket was new in so no worries about it bei... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

The returns process was horrendous. I had to visit the store 3 times to obtain a refund. On the 3rd occasion the store advertised that they opened at 9am but didn’t open actually open until 10:23 that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Alex is a credit to the brand - I had not been to Black‘s before but I will certainly be back. We were looking for walking shoes, and we definitely found the right person to help us. Alex was extre... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Alex helped me choose some new work boots. He’s very knowledgeable about the different brands, and he goes through the individual feature’s of them, but most importantly he finds out what you actually... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Buitensportkleding- en uitrusting
  2. ook in
  3. Activewear winkel
  4. Hardloopwinkel
  5. Kampeerwinkel
  6. Koffer- en tassenwinkel
  7. Schoenenwinkel

Over Blacks - Meadowhall

Geschreven door het bedrijf

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contactgegevens

  • Meadowhall Shopping Centre, 2 The Arcade, S9 1EH, Sheffield, England, Verenigd Koninkrijk

4,9

Uitstekend

TrustScore 5 uit 5

106 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(106)

3.960 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service

We called into the store on Saturday and spoke with a very helpful young man regarding a jacket for my husband.
We were undecided and he assured us the jacket was new in so no worries about it being sold out.
We went in again on Monday to check the size was right as l had been on line and had a 10% discount code from Blacks for a first online order.We spoke with Sheila and while my husband was trying on the jacket she spoke to her manager Scott who said he would honour the discount.
We have shopped in Blacks in Meadowhall before and have always been delighted with the staff and the quality of the items we have bought.
Well done.

28 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Friendly and Knowledgeable staff

The staff are very friendly and helpful. Especially Rhyas who was very knowledgeable about shoes and sizing. He really helped me pick the right boots that I needed. Thank you very much

18 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Good shopping experience

Called into Blacks to buy a pair of walking shoes. I was greeted by Kasper who was very friendly & knowledgeable about what I wanted. Nothing was too much trouble as I couldn’t make my mind up but the advice he gave me was spot on. Im very happy with my purchase.

4 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Extremely polite and very very helpful…

Extremely polite and very very helpful (Malin and the cashier)

22 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Lisa was extremely patient

Lisa was extremely patient, I am not the easiest person to deal with but Lisa really helped me find a pair of trainers that worked for me. Thank you Lisa.

22 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Nice new layout...

Nice new layout...
Friendly staff, Sheila & Scott were very welcoming, approachable & helpful.

21 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Alex is a credit to the brand.

Alex is a credit to the brand - I had not been to Black‘s before but I will certainly be back.
We were looking for walking shoes, and we definitely found the right person to help us. Alex was extremely helpful, friendly and attentive, and not least knowledgeable, not only regarding footwear but many other products.
Thanks Alex!!

19 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

We popped in yesterday looking for…trekking shoes

We popped in yesterday looking for trekking shoes, and Alex was so welcoming right from the start genuinely friendly, patient, and incredibly knowledgeable. He took the time to understand exactly what I needed, explained all the differences clearly, and helped me find the perfect pair that fits perfectly and feels great straight away. Couldn’t be happier with the recommendation thanks entirely to Alex’s expert guidance, we got exactly what was right for me and left feeling so confident. Such wonderful, helpful service thank you so much, Alex!

18 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great customer service from Alex

Alex was incredibly helpful and provided great customer service. He helped us find the right boots and raincoat, making the whole shopping experience easy and enjoyable. We really appreciated his friendly advice and patience. Thank you, Alex!

12 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Talk to Alex if you need shoes!

Alex helped me choose some new work boots. He’s very knowledgeable about the different brands, and he goes through the individual feature’s of them, but most importantly he finds out what you actually need from the product to help you find the right ones for you own requirements rather than just dive straight in to selling any to you. Very happy with my purchase, and the service, knowledge and shopping experience was 10/10!

12 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

The member of staff ,Sheila was very friendly and helpful without being pushy.Overall the experience of shopping in the store was excellent.

8 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Went into Blacks at Meadowhall as I was…

Went into Blacks at Meadowhall as I was looking for new boots always a time I don’t like as working through the options is a nightmare. Dropped luckily on Alex who was polite knowledgable and he helped me pick the correct boots. No hard sell just good advice and inside knowledge. Can’t recommend him enough

4 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Planned a trip to Iceland and Alex…

Planned a trip to Iceland and Alex assisted me in finding the right hiking shoes. Super friendly and very knowledgeable. I hate shopping in general and have no clue about hiking shoes but it was nice to have a good experience. Alex was patient and I didn’t feel rushed. Absolute star!

4 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Alex was an absolute legend and helped…

Alex was an absolute legend and helped me pick out the perfect boot very much appreciated

3 september 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic customer service!!

Assisted by Alex in the Meadowhall store today whilst purchasing a new winter coat, was very attentive & knowledgeable, without making me feel at all pushed or rushed, made my normal hatred of shopping a pleasurable experience, a genuinely lovely guy! Thanks Alex

30 augustus 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Always a pleasure to go in the shop the…

Always a pleasure to go in the shop the staff are always helpful and friendly a special mention to Lisa for helping me with a Gilet I was buying. She reassured me which size to go for.. it’s so refreshing to find such good customer service.

29 augustus 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Friendly, helpful, informative staff

Hubby needed new walking shoes. Olivia couldn't have been more helpful. She was friendly and patient as he tried on about 5/6 pairs of shoes. She was informative and helpful. Thank you.

27 augustus 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent service from Peter and Olivia…

Excellent service from Peter and Olivia at Blacks today. I went in looking for a pair of waterproof outdoor trainers and Peter couldn’t have been more helpful. I must have tried on seven different pairs, and he was incredibly patient, bringing out numerous options and taking the time to explain the differences between them, including hydrostatic heads and the different levels of waterproofing. He was knowledgeable, friendly and genuinely seemed to want to make sure I left with the right pair rather than simply making a sale. Olivia was also really friendly and helpful throughout. Nothing felt like too much trouble, and we left with exactly what we needed and a really positive impression of the store. Great customer service from both of them — thank you!

27 augustus 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fabulous service

Scott & Malin really took time to answer all my questions and provide great insight to what would be the best product for me, without any hard sell. Even comparing products they didn't carry to see if they might be a better option.

24 augustus 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Beoordeeld met 5 van de 5 sterren

Kasper did a great job helping me pick…

Kasper did a great job helping me pick out the right shoes for my next mountaineering trip. Kasper helped me with specialized knowledge and an objective view on the shoes.

I'll definitely be back for more gear! 🤙

22 augustus 2026
Review zonder uitnodiging
Logo Blacks - Meadowhall

Antwoord van Blacks - Meadowhall

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

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