Blacks - Sheffield Reviews 

Easy to use website, doesn't make it clear that click and collect is free. Decent prices.
Nice friendly staff at pick up.
Good quality items

Stevie and Adam were really knowledgable about the products and took as much time as I needed to help me find the right waterproof coat and boots for me. A great shopping experience and a satisfied customer. Thank you

Emily served me today and assisted me in buying my new Merrell trainers.
She was very patient and went the extra mile to assist me. Thankyou Emily 👍

Emily knows her stuff, was patient and supportive to the nth degree
I came away with just the boots I needed
Thank you

We recently had a wonderful experience with the team at Blacks Sheffield after we had an issue with the pump that came with a Berghaus air tent that we won on a competition website. The pump's PSI warning didn't work and caused an airbeam to blow!

Contacting Blacks central customer service by their website and email was largely unhelpful, and we were advised to go to a store - so we travelled an hour to take the tent in.

On explaining our situation, we initially spoke with a supervisor named Adam, who was compassionate, helpful and understanding of the quandry we faced as not technically being the original purchasers of the tent! He said they would take a look at it to see what the tent needed and then get back to us with any next steps that may be needed - as if it hadn't been repairable it could have gotten complicated.

About a day later, we received a call from a different staff member (whose name I have sadly forgotten) saying that they had sourced a replacement beam and repaired the tent, as well as untwisting a twisted beam that we had never inflated - alongside replacing the pump with one that wasn't defective!

On picking the tent up, all the staff were wonderful and offered lots of helpful advice, along with options for pump upgrades in the future!

All in all, the experience we had at Blacks Sheffield was fantastic and we wouldn't hesitate to go there again due to the service we received!

Great service from Adam at Blacks Sheffield. Would highly recommend if you need good communication on any products you’re after

Stevie, the manager advised me how to park in the loading bay when I came to pick up the jacket. Jade served us when we arrived and was extremely helpful, making our shopping experience very satisfying. All in all your staff deserve top marks.

Very helpful team, they will help you find exactly what hat you need, Adam especially

I had a specific need for shoes appropriate to wear after surgery, and Rio was fantastic, listening to me and guiding me to some shoes that met my requirements, and letting me know how to return them if they weren’t right. Thank you so much

Stevie and Maddie were super helpful today. Professional, friendly and sorted me with another camping chair for my holiday. Thank you Stevie and Maddie!

Maddie sold me a coat and was very helpful and friendly

Went into store looking for camping equipment for my son and was helped by Rio . She was polite , friendly and helpful and seemed to have solid knowledge of the merchandise and what would best suit her my son’s requirements. Brilliant customer service

Staff are really friendly and very helpful always give good advice .

Thank you to Adam, 10/10 service

Great offer on walking socks. Stevie was great - friendly and knowledgeable. Always use Blacks - great equipment, staff know their stuff and good prices.

Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!

Came into store and bought a roof tent. Dealt with Adam who was really knowledgeable and helpful.

preparing for a DofE Silver expedition, been sold a tent, sleeping bag, and now rucksack all by Adam on 3 separate dates. Amazing service.

Ordered some shorts online, received updates and picked them up. No problem.