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Blue Banana Reviews 

5.541
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Had angel fangs done today at the Birmingham store. I was made to feel very comfortable and at ease. The whole process from booking in to having the piercing was easy and the staff are welcoming and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The staff were absolutely phenomenal & so lovely & attentive. We went in to change my partners tragus piercing after it fell out, Rose had it done painlessly and effortlessly in 5 minutes and was so l... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kledingwinkel
  2. Bodypiercingzaak
  3. Winkel in modeaccessoires
  4. Haarproductenwinkel
  5. Vintage kledingwinkel

Over Blue Banana

Geschreven door het bedrijf

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Geschreven door het bedrijf

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contactgegevens

    4,7

    Uitstekend

    TrustScore 4.5 uit 5

    6K reviews

    5 sterren
    4 sterren
    3 sterren
    2 sterren
    1 ster

    Vraagt klanten om een review

    Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

    Heeft 97% van zijn negatieve reviews beantwoord

    Reageert doorgaans binnen 24 uur

    Zo gebruikt dit bedrijf Trustpilot

    Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

    4,7

    Alle reviews

    (5.541)

    655 reviews in de afgelopen 12 maanden

    Een review schrijven
    Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

    Beoordeeld met 5 van de 5 sterren

    I came this morning with my two…

    I came this morning with my two daughters the cashiers were really helpful and polite I booked 2 helix piercings and when I went to the piercing section the piercer was really professional and amazing will definitely come back for the next one

    18 juli 2026
    Review zonder uitnodiging
    Beoordeeld met 1 van de 5 sterren

    Lost Item - No Help

    I would give them zero stars if that were possible - I am currently £180 out of pocket for a pair of New Rock boots that never actually arrived with me. Royal Mail tracking shows a picture of the floor and someone's fingertip - nothing else, so it proves absolutely nothing. Contacted Blue Banana right away and they were initially very responsive and told me they would open an investigation with Royal Mail which could take up to 4 working days to be completed. A week later and I have had no further updates from Blue Banana, they have now ignored two further emails from me trying to get an update and their customer service phone number just rings out (I tried it 6 times and the same thing each time). Looking through other reviews it seems like this is something of an MO for Blue Banana, which is quite frankly shocking. Never had an issue buying from in store, but will never order anything again online and would advise others not to place any high value orders online with them.

    10 juli 2026
    Review zonder uitnodiging
    Beoordeeld met 5 van de 5 sterren

    Had angel fangs done today at the…

    Had angel fangs done today at the Birmingham store. I was made to feel very comfortable and at ease. The whole process from booking in to having the piercing was easy and the staff are welcoming and helpful.
    I would definitely recommend blue banana for piercings.

    15 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Great item, exactly as described. High quality

    Love the wide choice of items, ease of purchase and quality of items. T-shirt came quickly and was well-packaged and is of high quality. I will be ordering again.

    29 juni 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Amazing staff in Leeds piercing dept

    Amazing staff in Leeds piercing department

    I was a very nervous first time nose piercing person in January and I had such good experience

    Staff were fab

    Full of knowledge

    Caring and sensitive

    So I opted to go back

    This time I saw Grace and she was fab

    So …managers…take note please as.a big shout out to Grace in the Leeds store . …shd was so friendly and knowledgeable. I had the best chat with her and discussed future piercings so I’ll definitely be back.

    She was so nice and put me at ease instantly

    So knowledgeable and so so super friendly .

    Would always come back here for piercings as they are caring and know what they’re doing.

    13 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Brill prices and rapid delivery.

    Brill prices and rapid delivery.
    Would definitely buy from this company again

    5 juli 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Quick shipping

    Quick shipping, great prices, quality products!

    28 juni 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Friendly staff

    Friendly staff, great service, cheaper than expected for a piercing, didn't feel rushed. A good selection of jewellery.

    27 juni 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us. We'd love to know which store you visited so that we can pass on your lovely feedback.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Goods arrived promptly & ordering was…

    Goods arrived promptly & ordering was easy.

    3 juli 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Excellent

    Easy to order. Excellent service. Quick delivery. Great quality and a perfect fit.

    25 juni 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Beoordeeld met 1 van de 5 sterren

    Absolutely appalled

    Absolutely appalled. Just got a tragus pierced this morning in Manchester by a girl whos name started with N, cant name it as it gets removed but(Multicoloured hair and double brow piercings) and the angle and placement is completely wrong. It’s practically on my face and the angle is nowhere close to perpendicular to the tissue. I went back and they tried to convince me that my anatomy was making it look skewed and then it was due to the jewellery and lastly that it needed to try healing. I didn’t feel welcome or comfortable. Not to mention how I was made feel when I went back (within 5 mins) to tell them about it. I left it in so that I could get a second opinion from a different piercer who took one look at it and apologised for the original piercer. The second place offer to re-do it properly for me for free and only charged me for the jewellery due to my experience in Blue banana. They did it perfectly and made me feel incredibly welcome and valid.

    Blue banana did offer 3 free piercings but I will not be using them as I do not trust them to even do a lobe. There are many better piercers within a 5 minute radius of this place therefore I strongly discourage you from coming here. Also if you do decide to go here, they will initially try to sell you 14k gold expensive options and say it’s the only choice and only after they will offer titanium. Will not be returning.

    11 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi Emma,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 1-star experience in our Manchester store.

    We have passed on your review to the store manager for review.

    Kind regards,
    Blue Banana

    Beoordeeld met 5 van de 5 sterren

    Great customer service all the staff…

    Great customer service all the staff very professional and friendly. Highly recommended.:)

    10 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Beoordeeld met 1 van de 5 sterren

    God forbid you put an item in your…

    God forbid you put an item in your basket don’t buy it because you’ve seen it cheaper elsewhere they will continually harass you with emails

    11 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your review. We're sorry to hear that you were dissatisfied with your experience with us. We send out emails to try and help our customers throughout the purchasing process, but you can opt out of this on the website or on the emails themselves. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Had two nipple piercings changed and eye brow piercing

    Had two nipple piercings changed and eye brow piercing and felt relaxed and at ease staff are always polite and helpful with questions highly recommended to everyone for body piercings.

    11 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Zervice

    Excellent, thank you

    24 juni 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Ordered 2 band t-shirt

    Ordered 2 band tees, arrived on time, well packaged and good fit.

    30 juni 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Beoordeeld met 1 van de 5 sterren

    stay away no duty of care

    Yesterday my girlfriend came in for a belly piercing, we told them to check carefully around her belly button for potential scar tissue from a previous operation over a year and a half ago. They did not check carefully and in fact the first person to check out the area said it wouldn't be affected. We then went into the room with the piercer (who wasnt wearing the adequate scrubs) also failed to check the area. In fact he didnt even check it at all. So when preforming the piercing they were essentially piercing through scar tissue. This was extremely painful for my partner and caused more bleeding than usual for a piercing of that size. Also when the needle went through the scar tissue due to the fact of the piercer having to push the needle so hard to break the skin, he jabbed another area of the belly also.
    When i called him out and said perhaps they didnt do their job properly and check the area thorough enough, they just made up excuses on how ‘people have thicker tissue than others’
    Even if that was the case (it wasnt) he should still of been able to notice that prior to preforming the piercing if he actually bothered to check the area in the first place.

    Complete lack for duty of care from the piercer and the first person who looked.

    Piercer was a guy with a green mohawk (cant name or the review gets removed)

    7 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    We're sorry to hear that you had a poor experience with us. We take any negative review very seriously, especially when it concerns our customers' health and well-being. We have sent you a request for more information, which you can respond to via email. If you can let us know which store you experienced this at and any more details, we can investigate this further. We're always happy to help, and we would love to find an adequate solution for you.
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    I was very happy with my experience

    I was in the store in Leeds yesterday. I was very happy with my experience. There was a bit of a wait, due to the one getting pierced before me, was a bit nervous, but the staff was very apologetic about it, and when i asked for water i got it. Grace pierced me, and explained everything very thoroughly. The place was clean and the tools came sterilized. My new piercing barely hurt then and now the day after. All in all recommend.

    7 juli 2026
    Review zonder uitnodiging
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Beoordeeld met 5 van de 5 sterren

    Good price

    Good price, quality item and fast deliveey

    21 juni 2026
    Logo Blue Banana

    Antwoord van Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

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