Unbelievably helpful .. Bailey at the Caerphilly branch was warned by myself before I sat down how difficult I am to please .. he did not disappoint in any way he found our perfect holiday for 3 adult... Toon meer
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Aided by the skills of your staff member and the range of services you offer,m y friend and I were able to :- chat to a member of the travel company we were considering; arrange overnight acommodatio... Toon meer
Bedrijf heeft geantwoord
Rochelle was a gem,nothing was too much trouble. So friendly and helpful. I can safely say we have found our regular booking holiday shop.
We went down to your premises in Caerphilly on Tues 28th for a coffee morning and to take a look at the latest cruise releases. Gemma was an excellent assistant and found a holiday for us in an instan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, Verenigd Koninkrijk
- 02922402573
4,9
Uitstekend
601 reviews
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What a pleasant experience
Rochelle was a gem,nothing was too much trouble. So friendly and helpful. I can safely say we have found our regular booking holiday shop.
5 juli 2026
Very good experience,friendly staff…
Very good experience,friendly staff vert helpful.
Will be booking again woth them 100%.
5 juli 2026
Richelle listens
Richelle has the personal touch to go that one step extra. A pleasure to chat and organise a precise holiday.
27 juni 2026
Unbelievably helpful .
Unbelievably helpful .. Bailey at the Caerphilly branch was warned by myself before I sat down how difficult I am to please .. he did not disappoint in any way he found our perfect holiday for 3 adults and 5 children
26 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Hyfryd
Pleasant, knowledgeable and patient especially when we were deciding what holiday to take
22 juni 2026
Antwoord van Hays Travel - Caerphilly
We're so pleased you found our team helpful while choosing your holiday. Thank you for your feedback.
Kind Regards
Hays Travel
Ffion was great she explained…
Ffion was great she explained everything done booking and made sure we had good time.
20 juni 2026
All members of the team are helpful…
All members of the team are helpful friendly and knowledgeable
16 juni 2026
Antwoord van Hays Travel - Caerphilly
Thank you for your kind words! Glad we could help :)
Kind Regards
Hays Travel
Antwoord van Hays Travel - Caerphilly
We are delighted you had an excellent experience. Thank you for your kind words.
Kind Regards
Hays Travel
The staff were really good and everyone…
The staff were really good and everyone I spoke did their very best to help me find my holiday. The only problem was the coach companies who were not the best at getting back to Hays for an update
9 juni 2026
Antwoord van Hays Travel - Caerphilly
We're happy to hear our team provided excellent service in helping you find your holiday. We appreciate your feedback regarding the coach companies and will address this internally.
Kind Regards
Hays Travel
Cruise
Hays gave us a answer to every problem very happy experience all the staff were helpful and plesant Richelle who took our booking she tried everything she could with any problem thank you
13 juni 2026
Antwoord van Hays Travel - Caerphilly
Thank you so much for your kind words! Excited to get you on your first cruise :)
Kind Regards
Richelle
Very friendly helpful staff
5 juni 2026
Antwoord van Hays Travel - Caerphilly
Thank you for your kind words. We are delighted our staff made your experience positive.
Kind Regards
Hays Travel Caerphilly
Booking made easy!
Aided by the skills of your staff member and the range of services you offer,m y friend and I were able to :-
chat to a member of the travel company we were considering; arrange overnight acommodation near our departure airport and book coach travel to the airport. Her patience and diligence was excellent - so much easier than doing it ll unaided! I would not hesitate to use Hays Travel again.
10 juni 2026
Antwoord van Hays Travel - Caerphilly
Thank you for your wonderful review! We appreciate your kind words and look forward to helping you on your next holiday :)
Kind Regards
Richelle
Antwoord van Hays Travel - Caerphilly
We're delighted you had such a positive experience with our team. Thank you for your kind words!
Kind Regards
Richelle
The staff member was really helpful and…
The staff member was really helpful and friendly and nothing was too much trouble. She was very knowledgable and sorted everything out and gave good advice.
11 juni 2026
Antwoord van Hays Travel - Caerphilly
Thank you for your lovely review! Excited for your trip to Albania :)
Kind Regards
Richelle
Antwoord van Hays Travel - Caerphilly
Thank you so much!
A very straightforward, friendly experience
A very straightforward, and friendly experience - as always. Ffion, our travel advisor was excellent.
10 juni 2026
Antwoord van Hays Travel - Caerphilly
We are so glad you had a straightforward and friendly experience. Thank you for your kind words!
Kind Regards
Richelle
We've used Hays travel Caerphilly many…
We've used Hays travel Caerphilly many times. All staff are super friendly and helpful. It's always a great experience booking our holidays through them.
10 juni 2026
Antwoord van Hays Travel - Caerphilly
We truly appreciate your kind words and continued loyalty. It's wonderful to know you consistently have a great experience booking with us!
Kind Regards
Hays Travel
Understood requirements
Understood requirements, enthusiastic and engaging with customer.
9 juni 2026
Antwoord van Hays Travel - Caerphilly
We are so pleased we met your needs. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
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