Right from the beginning of my holiday journey, from contacting Diane by email to see if we could get details on a holiday availability and prices for Majorca. To finally booking my holiday for 2 wee... Toon meer
Bedrijf heeft geantwoord
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Staff are welcoming as you arrive through the door. I was given a range of options for possible destinations after giving my preferences, holiday style etc. I didn’t feel rushed or pressured and fe... Toon meer
Bedrijf heeft geantwoord
The staff...especially Diane who was very knowledgable and helpful. We visited twice, the second time to book our trip to Australia. So glad to meet Diane who guided us through all the options and e... Toon meer
Bedrijf heeft geantwoord
The advisor, Holly, took the time to listen to what we wanted and needed for our family. She was patient and double checked everything with us to make sure that it was what we wanted. During the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
4-6 Great King Street, DG1 1BD, Dumfries, Verenigd Koninkrijk
- 01387417531
4,9
Uitstekend
811 reviews
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Staff in the Dumfries shop are always…
Staff in the Dumfries shop are always very polite and friendly. They go above and beyond to make sure that you have everything exactly as you want it. Nothing is too much trouble for them.
12 juli 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback Pamela, it's our pleasure as always to help :) Holly
My experience was how well the staff…
My experience was how well the staff treat u and how good the staff are trying to find u the right holiday the staff are friendly and always got a smile
11 juli 2026
Antwoord van Hays Travel - Dumfries
Thank you for your feedback. It is much appreciated. Diane, Assistant Manager
2 week holiday in Majorca
Right from the beginning of my holiday journey, from contacting Diane by email to see if we could get details on a holiday availability and prices for Majorca. To finally booking my holiday for 2 weeks. Diane gave us great detail and prices with all information we asked for. Even on her day of she emailed us with details. Her dedication was appreciated. So friendly and didn't mind us changing our details of accommodation throughout. I would highly recommend for booking your holiday.
8 juli 2026
Antwoord van Hays Travel - Dumfries
What lovely feedback and really appreciate it. Only too happy to get you booked up once again and I'm sure you'll both have a great time. Diane, Assistant Manager :-)
I thought the customer service provided…
I thought the customer service provided by Kira was very good from the enquiry to the booking.
7 juli 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Diane is our go to for travel advice
Diane is our go to for travel advice! Always open and honest not just after a sale and always finds the best deal! Helping us make the best memories for our family 🫶
5 juli 2026
Antwoord van Hays Travel - Dumfries
It's always a pleasure in arranging your family holidays Gemma, and I'm sure you will have a grand time when it comes, although not too long to wait. Enjoy! Diane, Assistant Manager :-)
This is the second holiday booked with…
This is the second holiday booked with Holly in the last few weeks and again she went out of her way to sort everything out for us. All the staff are very helpful and professional
2 juli 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback and thank you for booking with us again at Hays Travel, Dumfries
Very helpful
Very helpful, had an answer for all the questions that a needed to know about the holiday.
24 juni 2026
Antwoord van Hays Travel - Dumfries
Thanks Catherine for your kind feedback, glad we could help and hope you are looking forward to your trip! Holly & Kira :)
Great service phone to get info and…
Great service phone to get info and then went to shop. No problems and good price will be back next year
1 juli 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Kira :)
So helpful nothing any bother to them
So helpful nothing any bother to them. Excellent service
14 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you, its always a pleasure. Have a great holiday. Sharon :)
The staff...especially Diane who was…
The staff...especially Diane who was very knowledgable and helpful. We visited twice, the second time to book our trip to Australia. So glad to meet Diane who guided us through all the options and explained everything clearly. The shop is very organised and tidy too. Staff are customer friendly even when things got busy. Very pleased and impressed
28 juni 2026
Antwoord van Hays Travel - Dumfries
I really appreciate you taking the time to share your lovely comments and feedback. Thank you. Diane, Assistant Manager
Excellent service as always
Excellent service as always, from customer service, price and staff
28 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Antwoord van Hays Travel - Dumfries
Many thanks for your feedback. Much appreciated. Diane, Assistant Manager
Great experience and service given…
Staff are welcoming as you arrive through the door. I was given a range of options for possible destinations after giving my preferences, holiday style etc.
I didn’t feel rushed or pressured and felt the staff member was genuinely finding me my ‘best fit’ holiday.
Looking forward to my travels with my husband.
24 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback. We always appreciate it. We hope you have a fantastic holiday and will see you again for your next one. Sharon :)
Great service .
3 juni 2026
Antwoord van Hays Travel - Dumfries
Thanks James for your kind feedback, always a pleasure! Holly :)
Hays Dumfries
Have dealt with Hays in Dumfries many times and it’s always a pleasure to go in. Sharon and Dianne are excellent at their jobs make booking holidays easy, nothing is any trouble.
23 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback, its a joy to get you all booked. thanks for booking with us again. Sharon :)
Sharon was brilliant
Sharon was brilliant . Got me all sorted . She has the patience of a saint . Made everything so easy for me , great service . 👍👏
23 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind words Janet, its always a pleasure to get you booked up. Sharon :)
Highly recommended Travel Agent
from an enquiry to booking was a very informative, helpful experience, with our advisor being pleasant, and mindful of our needs and requirements for our holiday. Every detail was discussed in a kind manner. We are repeat customers because of the choice, price, and knowledge of our advisors, and give Hays Travel Dumfries a well deserved 5 star rating !
21 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you so much for your kind feedback, we appreciate it so much. Thank you for booking with us here in Hays Travel Dumfries :)
Another great experience in the…
Another great experience in the Dumfries store.
We asked for a good location for things to see and Kira went over and above to find the right hotel centrally. Very happy with the customer service 😀
21 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. It was a pleasure to help find you the right hotel. Kira :)
Great service very patient and cheerful…
Great service very patient and cheerful booked everything for me from holiday to car parking so hepful
21 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind words. Glad we could get you all sorted for this amazing trip. Kira :)
The staff are so helpful and friendly…
The staff are so helpful and friendly and really fulfil your holiday needs
20 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind words, glad we could get you all sorted. Kira :)
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