Chelsey in the Southampton Locks Heath store was brilliant - she really listened to what we wanted and came up with 3 fabulous options for us. We then had a delay in booking for some personal re... Toon meer
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I'd been on earlier on that week enquiring about a cruise for 2028, We came back a few days later to book, Sue was very friendly & polite & had remembered what cruise I had enquired about, so booking... Toon meer
Bedrijf heeft geantwoord
As always the standard of customer service is superb. The staff in the Locks Heath branch are so helpful and friendly. We could easily book our holidays online but to us popping into Hays to book, and... Toon meer
Bedrijf heeft geantwoord
Chelsea was very helpful when we came in to book a short holiday, with a relatively quick departure date. I have some mobility issues, and she spent time and patience with us trying to find a suitable... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
9 Locks Heath Centre, SO31 6DX, Locks Heath, Verenigd Koninkrijk
- 01489858637
4,9
Uitstekend
685 reviews
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Fabulous service
Chelsey in the Southampton Locks Heath store was brilliant - she really listened to what we wanted and came up with 3 fabulous options for us.
We then had a delay in booking for some personal reasons, but as soon as I got back in touch she was super attentive and got our trip booked really promptly.
Brilliant service
11 juli 2026
Antwoord van Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was brilliant and attentive, ensuring you had a smooth booking experience. We appreciate you choosing us for your trip!
Amazing service
Elizabeth was amazing.
Thank you for your help.
kind regards Stephen Tomlin telephone number 01489480663
15 juli 2026
Antwoord van Hays Travel - Locks Heath
Thank you for your wonderful feedback!
Antwoord van Hays Travel - Locks Heath
Thank you for booking with us!
They were so friendly and helpful
They were so friendly and helpful. Didn’t feel rushed took the time to go through Every thing with us so we knew exactly what we wanted. Absolutely fantastic service.
7 juli 2026
Antwoord van Hays Travel - Locks Heath
Thank you for your feedback. We are so pleased to hear that you felt well-informed and that our team provided such fantastic service.
Antwoord van Hays Travel - Locks Heath
Thank you so much for your wonderful review! We are delighted to hear that you consistently have a great experience with us. We truly appreciate your kind words.
Chelsey’s knowledge of travel is…
Chelsey’s knowledge of travel is excellent, she will always go above and beyond to make sure your holiday is exactly what you want
10 juli 2026
Antwoord van Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that your holiday experience was exactly what you wanted. We truly appreciate your kind words.
Antwoord van Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a positive experience with our local branch. We truly appreciate your continued loyalty and look forward to assisting you with your future travel plans.
Always a pleasure at Hays Locksheath
Always a pleasure at Hays Locksheath! They go above and beyond to accommodate all my needs, wouldn't go anywhere else!
7 juli 2026
Antwoord van Hays Travel - Locks Heath
Thank you for your feedback and thank you for coming back to us every time for your cruises. This one was a bit complicated but we got there in the end!!
Antwoord van Hays Travel - Locks Heath
Thank you for your review. I am so glad we could get this booked for you and so much cheaper than expected. Happy days
Antwoord van Hays Travel - Locks Heath
Thank you for your feedback! We're delighted to hear you found the process very quick and easy. We appreciate your support and look forward to helping you again in the future.
All the staff are brilliant,so helpful…
All the staff are brilliant,so helpful and friendly.
2 juli 2026
Antwoord van Hays Travel - Locks Heath
Thank you so much for your lovely review!
Always prompt
Always prompt, reliable, professional and helpful, they get you exactly what you want, without the stress, which is why we’ve been using their service for many years, and will continue to do so.
2 juli 2026
Antwoord van Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear. We truly appreciate your continued loyalty and look forward to assisting you for many more years!
Made some great holiday suggestions
Made some great holiday suggestions, answered questions and we are now booked!
2 juli 2026
Antwoord van Hays Travel - Locks Heath
We're so pleased Chelsey could help with your holiday plans and answer all your questions. We hope you have a wonderful trip!
Very helpful travel adviser
Very helpful travel adviser. Follow up phone call much appreciated.
23 juni 2026
Antwoord van Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that our travel adviser was helpful and that you appreciated the follow-up call.
Excellent service
Suzanne was very thorough and gave us lots of price options for our chosen hotel / Flight. She always delivers an excellent service
26 juni 2026
Antwoord van Hays Travel - Locks Heath
We're so pleased to hear our team provided such thorough service and excellent options. Thank you for your kind words!
I'd been on earlier on that week…
I'd been on earlier on that week enquiring about a cruise for 2028,
We came back a few days later to book, Sue was very friendly & polite & had remembered what cruise I had enquired about, so booking was so easy, always good in locksheath branch
26 juni 2026
Antwoord van Hays Travel - Locks Heath
We are so pleased to hear you had such a positive booking experience with us! It's wonderful that our team was so helpful and made booking your cruise easy.
Super service
As always the standard of customer service is superb. The staff in the Locks Heath branch are so helpful and friendly. We could easily book our holidays online but to us popping into Hays to book, and having a chat with the ladies is all part of the holiday process.
18 juni 2026
Antwoord van Hays Travel - Locks Heath
We are so pleased to hear you value our customer service and enjoy visiting our branch. Thank you for the review and we look forward to helping you with future holidays!
The agent Chelsey extremely helpful
The agent Chelsey extremely helpful , engaging and sympathetic to our needs.
Whole process from entering shop to booking and leaving perfect
23 juni 2026
Antwoord van Hays Travel - Locks Heath
We're so pleased our team provided such a helpful and engaging experience. Thank you for your kind words!
Kind Regards
Hays Travel
Organused
Chelsey was well organised & happy to change anything that we wanted as we were involving many flights. Found the best one. Very thorough.
18 juni 2026
Antwoord van Hays Travel - Locks Heath
We're so glad we could assist with your travel plans and find the perfect solution for you. Thank you for your kind words
Chelsea was very helpful when we came…
Chelsea was very helpful when we came in to book a short holiday, with a relatively quick departure date. I have some mobility issues, and she spent time and patience with us trying to find a suitable hotel, with only a few steps to climb, and no uneven surfaces to walk on. She eventually advised a cruise, as there wouldn't be a problem boarding a ship! She found the best cabin available, and even arranged assisted boarding to make certain I had any help I might need. Nothing was too much trouble, and we left knowing our holiday was booked, and nothing was overlooked. It was a pleasure to spend the time with Chelsey, knowing she had given us the most helpful advice, and service
17 juni 2026
Antwoord van Hays Travel - Locks Heath
Thank you for sharing your experience! We are so pleased to hear that we could assist you in finding the perfect holiday, especially with your mobility needs. It was our pleasure to ensure every detail was handled, providing you with peace of mind for your upcoming trip.
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