We have booked with Hays Peterlee for many years and wouldn't go anywhere else. Always impeccable service and amazing ladies who are knowledgeable, friendly and professional. Booked two more ho... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again we were pleased with the service Hays provided. We had several questions that were worrying us about the type of room in the accommodation as it was unclear in the Tui booking website. Hays... Toon meer
Bedrijf heeft geantwoord
Amanda was a great help I was in with my baby she made me a coffee spoke to the baby made the atmosphere very welcoming I would definitely return if I seen her at a desk again. She worked with everyth... Toon meer
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We cannot praise Hays at Peterlee enough. The team are all welcoming, the shop is clean and tidy. Libby could not help us enough, also was friendly, professional and warm in her approach throughout... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2 The Chare, SR8 1AE, Peterlee, Verenigd Koninkrijk
- 0191 5184990
4,9
Uitstekend
788 reviews
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I wouldn't go anywhere else to book my…
I wouldn't go anywhere else to book my holidays, Jane the manager did a great job very quick to book my holiday and always does her best ... thank you 😊
7 juli 2026
The staff that took my booking were…
The staff that took my booking were amazing, helpful, friendly, knowledgeable and nothing was too much bother for them
Top notch service
6 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Hays Travel - Peterlee
Thank you, for your review. It is always a pleasure.
Many thanks Amelia
Antwoord van Hays Travel - Peterlee
Thank you for the lovely review, we always appreciate
Many thanks Amelia
Quick, first class service
Quick, helpful and very friendly. Always a first class service!
2 juli 2026
Antwoord van Hays Travel - Peterlee
Thank you for your review, its much appreciated. Thanks, Jane
Friendly welcome in store
Friendly welcome in store. Booking process explained well and the member of staff spent time to ensure we got the best deal
30 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you for your wonderful review! We are so pleased to hear that you received a friendly welcome and that our team took the time to explain the booking process and find you the best deal, Amanda
Antwoord van Hays Travel - Peterlee
Thank you for your wonderful feedback! We are so pleased to hear that you always receive great service, thanks Amelia
Amanda was lovely
Amanda was lovely, I knew what I wanted and it was booked in minutes, fabulous service, I always go to hays travel in peterlee
21 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you for your lovely review, it is always a pleasure to book your holidays Amanda ☺️
Could not have had better service
Could not have had better service
If i was royalty.thank you.
27 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you for your lovely review ☺️
Antwoord van Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure to help you Amanda ☺️
Nothing but the best service
Once again we were pleased with the service Hays provided. We had several questions that were worrying us about the type of room in the accommodation as it was unclear in the Tui booking website. Hays were sorting this out with Tui and we had to leave before it was confirmed by Tui but we were very happy with the booking which I am sure will be resolved shortly. All credit due to Amelia for the patience she showed
27 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you for the lovely review, it was an absolute pleasure to book your holiday ☺️
As always a fantastic service from…
As always a fantastic service from Claire and Jayne she goes beyond to help us she's a diamond we wouldn't go anywhere else 😀
24 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you for your lovely review. It is always a pleasure to help you find your holiday ☺️
Excellent customer service
Jane has looked after us for a long time now and always provides excellent customer service. We explained what cruise we wanted and Jane sorted this out straight away for us. Great service.
26 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you for your lovely review, it is always a pleasure Jane ☺️
When in the branch today we booked next…
When in the branch today we booked next years trip with the manager. She was super helpful, very knowledgeable and friendly. We have previously booked with the Peterlee branch and wouldn’t hesitate to book with this branch in the future.
12 juni 2026
Antwoord van Hays Travel - Peterlee
Mrs Margison ,
We are so pleased to hear you had such a positive experience booking your next trip with us. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Claire who booked out holiday for us…
Claire who booked out holiday for us was very friendly but also professional. She listened to what we were after and also our concerns about my mobility and found us a holiday that suited us. Highly recommend Hays Travel and Claire .
25 juni 2026
Antwoord van Hays Travel - Peterlee
Audrey,
Thank you for your wonderful review! We are so pleased our team could find the perfect holiday for you. We appreciate your recommendation.
Kind Regards
Hays Travel
Amazing service
We have booked with Hays Peterlee for many years and wouldn't go anywhere else.
Always impeccable service and amazing ladies who are knowledgeable, friendly and professional.
Booked two more holidays for 2027, straight forward no hassle.
Amelia who is on her apprenticeship served us and was amazing, chatty, through and professional, a credit to Hays
23 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you so much for your review Denise, a pleasure to book your holidays, Amelia
Amanda was a fantastic
Amanda was a great help I was in with my baby she made me a coffee spoke to the baby made the atmosphere very welcoming I would definitely return if I seen her at a desk again. She worked with everything we requested even looking into things we could do whilst over there.
14 juni 2026
Antwoord van Hays Travel - Peterlee
Thank you so much for your lovely review. It was a pleasure and I loved meeting your little one ☺️
Antwoord van Hays Travel - Peterlee
Thank you for your lovely review, it's always a pleasure ☺️
Helped me to book the right holiday for…
Helped me to book the right holiday for me from start to finish. Excellent customer service.
13 juni 2026
Antwoord van Hays Travel - Peterlee
Barry Cairns,
We are so pleased we could help you find the perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel
Antwoord van Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure. ☺️
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