We have a great relationship with all the Staff at Hays at Rugeley who all go above and beyond in sorting our holiday out Our usual booking agent was Sheila, who has been promoted so our next holiday... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Michelle was so helpful finding us the best deal for our family to New York, would highly recommend booking with Hays
Bedrijf heeft geantwoord
Sarah at Rugeley was brilliant and most helpful She left no stone unturned to find the ideal flight for my needs Being elderly my thought processes are not as sharp. Thanks Sarah for your patie... Toon meer
Bedrijf heeft geantwoord
Excellent service as usual. We cannot fault the Rugeley office at all. Thankyou again for helping us with our holiday choice.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
7 Upper Brook Street, WS15 2DP, Rugeley, Verenigd Koninkrijk
- 01889722023
5,0
Uitstekend
697 reviews
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Would give a 0 if 0 stars was an…
Would give a 0 if 0 stars was an option.
No help whatsoever. Nothing is in sync. ( flights to transfers, check out time to car rental and return transfers)
Not willing to help, apparently it’s ok for a 6 month old baby to have no facilities for 8+hours.
Transfer picking up at 18:35 and checkout from the villa at 10. Offering No help whatsoever. Completely unacceptable with a 6 month old baby with us who needs Access to hot water etc.
Avoid. Would not use again and would not reccomend to anyone. Shocking.
8 augustus 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Michelle was so helpful finding us the…
Michelle was so helpful finding us the best deal for our family to New York, would highly recommend booking with Hays
1 augustus 2026
Antwoord van Hays Travel - Rugeley
Stuart ward,
We're so happy to hear our team helped you find a great deal for your family's New York trip. We appreciate your kind words and recommendation!
Kind Regards
Hays Travel Rugeley
Everything was done excellent and…
Everything was done excellent and professional and very polite
8 augustus 2026
Antwoord van Hays Travel - Rugeley
Darran,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service excellent, professional, and polite. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Rugeley
We have a great relationship with all…
We have a great relationship with all the Staff at Hays at Rugeley who all go above and beyond in sorting our holiday out
Our usual booking agent was Sheila, who has been promoted so our next holiday was organised by the lovely Manager of the Branch Sarah
31 juli 2026
Antwoord van Hays Travel - Rugeley
Marie Ainger,
Thank you for your wonderful feedback! We are so pleased to hear that our team goes above and beyond to arrange your holidays.
Kind Regards
Hays Travel Rugeley
Very good service
From the minute I went into the shop, I was welcomed. Michelle couldn't have been more helpful. Listened to my wish list and then took time to put together my holiday. She kept me updated. Very good service.
5 augustus 2026
Antwoord van Hays Travel - Rugeley
Thankyou so much for your kind comments Mr Bowen, I really appreciate them and it was lovely to meet you. Kindest Regards Michelle :-)
Excellent service as usual
Excellent service as usual. We cannot fault the Rugeley office at all. Thankyou again for helping us with our holiday choice.
4 augustus 2026
Antwoord van Hays Travel - Rugeley
Thank you for taking the time to review our service, Always a pleasure to assist you with your holidays. Kind Regards Sarah
Maisie was great
Maisie was great, she saved me money by showing me that the holiday would be cheaper if I travelled a day earlier. Thanks Maisie.
2 augustus 2026
Antwoord van Hays Travel - Rugeley
ANNE ROGERS,
Thank you for your wonderful feedback! We are so pleased to hear that we could help you find a more cost-effective travel option for your holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel Rugeley
How helpful the team was ,very…
How helpful the team was ,very welcoming and went above and beyond to accommodate our needs ,nothing was to much trouble.
26 juli 2026
Antwoord van Hays Travel - Rugeley
Mr Bailey,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and accommodating, and that nothing was too much trouble.
Kind Regards
Hays Travel Rugeley
Miranda was very helpful and found us…
Miranda was very helpful and found us just what we wanted.
25 juli 2026
Antwoord van Hays Travel - Rugeley
Thankyou for your lovely comments we really appreciate them. Kindest Regards Michelle :-)
I always use hayes travel the customer…
I always use hayes travel the customer service is excellent I do have my favourite who goes above and beyond for my needs. Sarah is amazing . I always recommend your shop in Rugeley
29 juli 2026
Antwoord van Hays Travel - Rugeley
Gaynor,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consistently have such positive experiences with our team. It means a lot to us that you recommend our shop to others. We truly appreciate your loyalty and trust in us!
Kind Regards
Hays Travel Rugeley
Excellent customer service
Excellent customer service. Very professional, helpful and personable.
25 juli 2026
Antwoord van Hays Travel - Rugeley
Thank you for your lovely feedback! It is much appreciated here in branch. Kind Regards Maisie
Antwoord van Hays Travel - Rugeley
michel,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you found our service helpful and that nothing was too much trouble. We truly appreciate your kind words!
Kind Regards
Hays Travel Rugeley
The person who helped we to book my…
The person who helped we to book my holiday was very patient and very kind. As I didn't really know where I wanted to go.
So he helped me to get my holiday. I am so excited I can't wait.
Would recommend the holiday shop to anyone
17 juli 2026
Antwoord van Hays Travel - Rugeley
Hi Nan Hall,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was patient and kind in helping you find your perfect holiday. We hope you have an amazing time and can't wait for you to experience it!
Kind Regards
Hays Travel Rugeley
Very friendly and professional.
Very friendly and professional.
Nothing was too much trouble.
Great communication skills via email and phone too.
19 juli 2026
Antwoord van Hays Travel - Rugeley
Hi Carolyn Wood,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly and professional, and that our communication was excellent.
Kind Regards
Hays Travel Rugeley
Antwoord van Hays Travel - Rugeley
Thank you for taking the time to review our service, It was a pleasure to assist you. Kind Regards
Amy
The staff .
The staff are so welcoming ,polite and cheerful.they are so helpful and explain everything as they go through it .
18 juli 2026
Antwoord van Hays Travel - Rugeley
Thank you for your review of service Mrs Parker it is greatly appreciated, It was a pleasure to assist you. See you soon, Kind Regards Sarah
Sarah at Rugeley was brilliant and most helpful
Sarah at Rugeley was brilliant and most helpful
She left no stone unturned to find the ideal flight for my needs Being elderly my thought processes are not as sharp.
Thanks Sarah for your patience. I feel confident that all will go well on my holiday
Anthony Brian
25 juli 2026
Antwoord van Hays Travel - Rugeley
Mr Brian it was a pleasure to assist you once again with your travel plans, Our aim is always to have the most minimal impact on customers. We will see you soon, Thank you for taking the time to review my service. Kind rEgards
Sarah
Antwoord van Hays Travel - Rugeley
George,
Thank you for your 5 star review!
Kind Regards
Hays Travel Rugeley
A caring travel agent
Professional, speedy and reliable advice. A really pleasant experience in booking a holiday. Customer focused.
19 juli 2026
Antwoord van Hays Travel - Rugeley
Steven,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had such a pleasant experience and found our advice professional, speedy, and reliable. We appreciate your kind words.
Kind Regards
Hays Travel Rugeley
Beth was professional
Beth was professional, helpful & friendly & found the short break holiday we were looking for
12 juli 2026
Antwoord van Hays Travel - Rugeley
Hi Sara,
Thank you so much for your wonderful review! We appreciate your kind words.
Kind Regards
Hays Travel Rugeley
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