The discount code didn't work even though we fulfilled the spend criteria, otherwise we found the holiday we wanted to book really easily, Just an update to say that after some email correspondenc... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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Lees wat reviewers zeggen
Great customer service was had during my holiday booking with Hays. The personal touch is something I was not expecting these days but greatly received. The actual holiday was as described in the book... Toon meer
Although there were issues with the booking going through, everyone I spoke to via email or via phone call were extremely friendly, helpful and doing their best to sort out the issue
Booking on Hays website was easy.You could solve all of your travel needs in one go.Including airport parking & transfers.
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Verenigd Koninkrijk
- 03330339985
4,6
Uitstekend
326 reviews
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very helpful plus straightforward website
website fairly easy to use. orior to that spoke to lady who was extrenely helpful
9 juni 2026
Great customer service
Great customer service was had during my holiday booking with Hays. The personal touch is something I was not expecting these days but greatly received. The actual holiday was as described in the booking material and lived up to expectations. I would certainly consider booking with them again!
17 september 2025
It’s was easy to booked and the…
It’s was easy to booked and the installment payment was great too and it’s my first time booking with haye travel and I’m very excited to travel with you
8 juni 2026
Booking was easy
8 juni 2026
Was very easy to use
Was very easy to use, I was nervous about booking online as I usually book in store but it was very simple
8 juni 2026
Quick & easy service
31 mei 2026
Amazing experience from start to…
Amazing experience from start to finish. So easy and quick
31 mei 2026
Booking on Hays website was easy.You…
Booking on Hays website was easy.You could solve all of your travel needs in one go.Including airport parking & transfers.
6 juni 2026
Although there were issues with the…
Although there were issues with the booking going through, everyone I spoke to via email or via phone call were extremely friendly, helpful and doing their best to sort out the issue
6 juni 2026
First time using Hays online to book a…
First time using Hays online to book a short break. Very good website, easy to use. Will definitely use again.
2 juni 2026
Easy to book cheap deals
Easy to book cheap deals and overall excellent service booking process was simple
2 juni 2026
Excellent value for money
Easier than I expected. Very good value for money, with everything in. Flexible dates and routes.
11 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The discount code didn't work even…
The discount code didn't work even though we fulfilled the spend criteria, otherwise we found the holiday we wanted to book really easily,
Just an update to say that after some email correspondence, the discount was applied retrospectively and I am happy with the service recovery. Good job Hays Travel
31 mei 2026
Antwoord van Hays Travel - Website
Hello Louise,
Firstly, I would like to thank you for taking the time to post your review and we are very sorry there were technical difficulties regarding the functionality of your discount code. I can confirm that this issue has now been resolved and was an isolated glitch in the sytem.
I wanted to provide you with that explanation in the hopes it won't deter you from booking with us in the future. I will also send you an email to review your discount concerns directly.
Thank you for your understanding and please accept our apologies for the issues you faced with our system.
Kind Regards,
Ralph
Nice and easy booking
Nice and easy booking. Just what me and my party wanted at a price which was great. Can’t wait!
24 mei 2026
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