Lookers Reviews 

36+ days for a refund following their error!

After trying to buy a used car which we had test drove and paid our deposit for we were told the following day that it had previously been sold! How can a main dealer sell a car twice?

This took place on the 21st June. We are now 4 weeks on and still have no refund. We raised a formal complaint and have been told it could take 14 days to resolve! WHAT? It’s refund! What do they need to investigate?

We even spoke to the manager at the dealership Sam who was oblivious to our chasing and complaint! They really are unprofessional amateurs! All they are interested in is selling new cars, hitting their targets, making their bonus. All of you who say how nice they are, how easy it was.. yes the cash is flowing into their account! It’s a different matter when it’s coming out of their account. No compassion, no recompense for their blatant failure to manage their own operations properly.

Pathetic customer service / support.

Did you buy a Mini reg MD71 HPX, nice car, it test drove well. I would be fuming if the garage had let others test drive it after I bought it!

Well, let’s see what Monday brings. Small claims court is next!

Great service as always

No delays. Work was started as soon as I got there.
The work took enough time to have a proper breakfast.
Ellie was excellent on the booking in. Also helped out with a quote for another service plan.
Wayne as always did an excellent job.

The staff were very courteous when I brought my car in today

Cameron and James both went out of their way to support us in purchasing the car we wanted,
Ensuring we were fully informed throughout the process. James sent a in-depth video of the car and the test drive. Cameron supported with the purchase of the car and even setting up the app to the car. These fella’s are fabulous in knowledge and support. Thankyou chaps.

Tyre pressure sensor keeps malfunctioning after service. The SOS call warning fault was also not fixed. To add insult to injury, they emailed me a promotion code for a free hotel stay. None of this was mentioned when I booked over the phone so I missed out on that. Hundreds of pounds spent for my car to have more problems than when it went in

Easy going process from start to finish. All questions answered, all issues addressed. Would certainly deal with Vasile and Manesh again.

Dan was excellent and explained every step clearly. Always got back to me when i called. Did a great deal too!

Claire as always was extremely helpful and efficient.

Very efficient and professional service Richard was really polite and helpful

Richard Dunne was friendly and very helpful

Very helpful efficient at reception and also in the work shop

Extremely helpful

Called in today interested in buying a new Seat walked round the showroom twice and outside for 30 minutes not one person approached me or asked if I needed anything so left went to Arnold Clark completely different experience new car ordered

Very good service

From my initial enquiry the customer service has been excellent. Lee was very patient asking questions to help me identify the model of car I was lookinb for . From sending videos of the cars that I as interested to arranging for me to test drive . Lee guided me through the various options available to purchase a car and made the whole process very easy .
Would highly recommend this garage and Lee .

couldn't be happier, friendly, informative, no pressure sales team. ford transit was as expected and has been driving smooth with no issues for 2 months. would definitely recommend

The process from choosing the right car to purchase was very straight forward and informative.
I’d particularly like to thank Alan Martin whose expertise in guiding us through the purchasing experience, this was greatly appreciated.

Every thing ok only we discovered we had a faulty screen which had to be replaced. Our salesmen sorted it out for us and was very helpful and apologetic even though it was not his fault