I have just been to Millets in East Grinstead and been served by JON He could not have been more helpful and he gave me great advice about the merits of different walking shoes. He is very knowledga... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My experience during a recent visit to the East Grinstead store was great. Despite no air con within the store in record breaking temperatures, the customer service was faultless. I didnt expect to be... Toon meer
Bedrijf heeft geantwoord
As Scout leaders with children who are Explorer Scouts there is always something we need last minute for a camp and this store is always the perfect place to grab everything we need. Great value and g... Toon meer
Bedrijf heeft geantwoord
Chloe was super patient and helpful. The selection of trekking boots and sandals was very good. We always go to this Millets because of its selection, service and price.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - East Grinstead
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Verenigd Koninkrijk
- 01342 779818
4,9
Uitstekend
696 reviews
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I have shopped at this store before and…
I have shopped at this store before and on this visit and my last the customer service was great. Very knowledgeable and helpful staff. I was served by Millie on both occasions and she was very helpful
1 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I was served by Jon today
I was served by Jon today. Jon and his colleagues all had a smile on their face when I walked in and nothing was to much trouble. I was looking for a pair of winter gloves and Jon made my whole buying experience seemeless. I tried on at last 5 or 6 pairs and Jon felt like a friend helping a friend. A true credit to Millets. ⭐️⭐️⭐️⭐️⭐️
9 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Was served by Jonny
Was served by Jonny, lovely chap! helped me pick a nice hat and very efficient on the till!
30 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Really helpful staff
Really helpful staff, friendly and polite
8 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I want to commend Jon for his…
I want to commend Jon for his excellent, professional, kind service. He was not only very patient and helpful but also his experience and knowledge and relaxed focus made everything easier for me to have a good outcome. I am grateful to Millets where I continue to have good experiences over the years and on this last occasion I particularly appreciate Jon.
Thank you
Paget
5 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
The Perils of Rain
Needed a small rucksack as a matter of some urgency as Storm Darragh’s torrenting rain was proving to be a pain in the derrière and the paper bag provided with my previous purchase wasn’t faring well, so I popped into here and was able to buy a great little backpack at a vastly reduced price and also subject the truly lovely staff to my grumblings about having to buy yet another bag when I had loads and loads at home, all of which they dutifully laughed along with in the bonhomie it was delivered - marvellous people, pay them more!
7 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Buying some shoes…
On entering the shop Zoe acknowledged me and was very helpful and attentive
7 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service
I needed some assistance regarding 2 products and both Alfie and Sharon were really helpful in choosing the right option.
6 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful and polite
4 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent service and was served my a…
Excellent service and was served my a friendly mam called Alfie who assisted me with finding the correct shoe i was looking for. Would recommend!
6 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Very friendly and helpful staff when…
Very friendly and helpful staff when buying a pair of walking shoes
5 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Millie was so helpful in advising me…
Millie was so helpful in advising me what hiking boots were best for me and went twice to get different sizes to ensure I had a comfortable fit. She advised me about how to look after my old hiking boots and I bought the cleaning and waterproof fit because of Millie
Thank you Millie
30 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Millie was very helpful indeed.
Millie was very helpful indeed.
She helped tremendously when I was picking out a winter coat for my daughter.
She was very polite and understanding.
2 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Millie was excellent 👏 friendly
Millie was excellent 👏 friendly, professional and informative. Helped us to order online as store didn't have the item we were after. Fantastic service
3 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Helpful Sunday staff
Went in with my partner for a coat. The two staff members working on Sunday were very helpful and let him try many coats on. He found one that staff members helped him choose and is very happy with his purchase! Very friendly and will happily come back!
1 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service
Once again brilliant service! Unfortunately my size shoe wasn’t in stock, but they advised me they could order the item for me for free delivery. Shoes arrived next day!
29 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Such good service …
Lady member of staff was really helpful. She asked me what I was looking for and also looked online for me and offered to order me a coat to be delivered to my home. She was very pleasant and easy to talk to.
30 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Good service with no pressure
Good service with no pressure. Nice to go to a shop and not be hassled by staff. Well done Alfie
1 december 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Staff were friendly and attentive
Staff were friendly and attentive. Great sale with Black Friday deals!
30 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful
All staff in store very helpful, served by Jonny. East Grinstead, Sussex store.
29 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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