Millets - Fareham Reviews 

Great service from Megan. Very kind, very helpful in helping me find work boots.

Great service from the team, my go to shop for all outdoor gear.

Really helpful team in the Fareham store. Got a great waterproof jacket for an excellent price.

Lisa was extremely helpful particularly when I came into the Fareham branch to buy walking trainers. I have awkward feet and she was very attentive. Brilliant customer service.

Outstanding service from Lisa ,
Very polite ,professional and very helpful when choosing base layers for my wife as well as leggings .
Also assisted with buying our daughter a coat.
Highly recommended store and staff , great prices as well

Lisa was very helpful, assisting my husband when trying to choose a suitable waterproof coat. Very friendly, and not too pushy.

I made a multi products purchase on line for half zip fleeces, the sizing was very much on small side, so I took them to store for refund or exchange. The on line delivery service was good , simple and quick but the help of the store assistant was above and beyond , she even went to store room , was very helpful with finding correct size and choice of colours for my husband and myself , we ended up with more items and really pleased with the garments. Next time we will definitely go to store as what they don't have they will order , the opportunity to try on and see the goods is the big plus, if we didn't have a local store returns would have been subject to delivery cost.

I visited your Fareham store for a pair of walking boots. Connor was my main server, but his colleagues stepped in when Connor was needed elsewhere. I was hugely impressed with all the staff that looked after me. They were all very knowledgable and extremely patient with me as I tried to find a pair of boots that felt comfortable. I lost count of the amount of pairs I tied on that afternoon and the number of times they would have had to go up and down those stairs to the stockroom. I was politely welcomed when I walked in the store and quickly seen if I needed any help. In summary, I found my experience very positive and nothing was too much trouble for the team and when this was backed up with excellent service and product knowledge, I think the Fareham team should be highly commended for doing a great job.

Great customer service good knowledge of products served by Tela with backup from George thanks for the help will be back

Came in to store at the end of October to return a coat I'd bought online and peruse what they had. The 2 people working in the shop (assistant and manager, I think,) were excellent. The assistant asked if they could help and definitely did. They listened to what I didn't like about the coat I had and suggested a couple of alternatives. 1 was no good and the other was great but not in the colour I wanted... so they kindly ordered one for me! The coat promptly arrived and it's performing very nicely. All round nice, knowledgeable, decent folks. Top stuff.

Lisa was really helpful and friendly. Excellent value products with the Black Friday Deals

The staff acknowledged the confusion over the pricing of the coat I wished to purchase and were kind enough to provide a substantial discount on what I was charged. Very impressed by this, would definitely return to shop here again. Many thanks.

Lauren couldn’t have done any more for us, highly recommend, customer service second to none! Now have walking boots that feel like walking on air!

Conner Very helpful staff and busy time of the day

Thanks

I went to the store to find a product. Whilst looking
around LISA the shop supervisor approached me and
asked if she could help.
I told her what I was looking for. With a pleasant smile
and attitude she helped me find what I wanted even helped me to try on various manufacturers products.
Nothing was too much trouble for her, for this I commend Millets for employing Lisa and for her having a rare—(these days) superb attitude. She should be promoted to a role training staff. Mike Bond

Megan was very patient, friendly and helpful whilst i was choosing boots.

Went in for waterproofs and some walking trousers - Gemma gage advice and also gave me an opinion when I tried different items on , which I had asked for . Great service

The staff (Megan and Lisa) were helpful without being overly pushy.

I was searching for affordable/ perfect walking socks- lots on show.
When I selected the right Size XK, weight ie heavy and for me not too long.
The option chosen did not have my size.
However a brief comment and less than 60 seconds, the lovely assistant had gotten them from storage area.
BRILLIANT.
If over I try the sicks out and are ok will be buying another 2 pairs( per pack) of these Salomon Mention Heavies.
Thank you

The assistant was so helpful explaining the difference between each waterproof rain jacket and guidance over which size best. Extremely pleased with my purchase. Shame I didn’t note her name.