Richer Sounds - Bristol Reviews 

2.739
TrustScore 5 uit 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had the pleasure of dealing with Harry for my purchases , what a superstar that provided great customer service. The whole team at Bristol are always brillant.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 143 Whiteladies Road, BS8 2QB, Bristol, Verenigd Koninkrijk

  • 0333 900 0024

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.739)

23.849 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

The staff members I dealt with didn’t…

The staff members I dealt with didn’t seem that interested with my purchase once they found out I was only in the market for cheap small tv .

24 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thank you for leaving your feedback, although it's of course disappointing that you didn't find the team engaged with you as they should. I will investigate with them, along with making it clear that we expect the same level of positive interaction across the board with all customers, and our customer service team will also contact you to follow up..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Friendly staff with good knowledge for…

Friendly staff with good knowledge for the products on offer.
After sales are good and instructive.
Very helpful.

17 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

The team at Bristol were brilliant and…

The team at Bristol were brilliant and quickly answered my questions before taking my order. They also followed up with a curtesy call to see if the installers had been in touch.

19 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 1 van de 5 sterren

The staff did not address my questions…

The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.

17 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

I'm really sorry to read you didn't get the help you needed when ordering your TV stand from us, which is obviously disappointing, particularly for a product like a TV stand where we’d normally be able to offer clear and straightforward guidance.

We’ve attempted to contact you by both phone and email to better understand what information was missing and how we can help, but haven’t been able to reach you so far. If you’re still open to it, we’d really welcome the chance to speak with you and see if we can assist further, so please do get in touch..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.

13 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

All very good

Phone call was friendly and helpful.They had what I wanted. Delivery was very quick. Stylus works perfectly.

12 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Great Advice for Choosing a New TV

I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the change, and called Richer Sounds for their advice.

I found their insight incredibly useful, talking me through in detail what my options were and what options may be more suitable. They arranged the exchange and sorted out my new order on the phone.

I'm delighted with my new TV and really happy with the service received.

10 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Pleasant and extremely helpful staff

Pleasant and extremely helpful staff. Everything went very smoothly and delighted with my new television.

11 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

I always go to richer sounds

I always go to richer sounds for him fi record players and always a tv there advice is very important for making my choice and also the six year guarantee

9 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Exellent Service

I’ve purchased TV and other items from Richer Sounds over the years and because of the exellent service have always recommended family and friends to do the same This latest purchase for an elderly house bound friend who needed TV delivered and set up. All done and sorted on the phone and job done as promised Also 6 year guarantee

4 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thank you for your wonderful feedback

Beoordeeld met 4 van de 5 sterren

Everything was good except…

Everything was good except communication regarding delivery and installation, it was efficient but just needed some unpicking.

9 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for the positive review, and for the constructive comments, which we will of course use as part of our ongoing efforts to improve the delivery services we offer our customers.

I do hope all is well with the new purchase , do get in touch if I can be of any more help.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Great service and competitive price

Good price, quality product, old style customer service which is nice. Good they know about what they are selling. Important.

8 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 4 van de 5 sterren

As always

As always, there are good deals and competitive prices, and you have the opportunity to try things before purchasing in the shop. I bought my Valerion Pro 2 projector, bracket, and 106-inch screen in Bristol. The whole team in the shop was very helpful and friendly. You can also take some items home to try before making a final decision.
The only thing that would be nice to have is a listening room set up to provide a more real-world experience. The specially treated acoustic room is nice, but most of us listen to music in normal living rooms. It would be helpful to have a room that better reflects a typical home environment.
Richard Sounds also seems to have more open-box deals available, which is good because, one way or another, customers can get better prices. Having a hi-fi room permanently set up with music playing would be perfect for sales, as it would give customers a better feeling of how the equipment would sound in their own homes

7 juni 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks so much for your feedback, we're thrilled that the Bristol team were so helpful.

We also appreciate your thoughtful suggestions on listening spaces and in-store setup, and hope you thoroughly enjoy the new set up of course!

The Richer Sounds team

Beoordeeld met 5 van de 5 sterren

Easy to deal with

Easy to deal with

18 oktober 2025
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, knowledgable staff, competitive price and plenty of opportunities to try out the various models of headphones on offer and test with my phone

18 mei 2026
Logo Richer Sounds - Bristol

Antwoord van Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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