When we visited the Cardiff store, Dan was extremely helpful and advised us on which Hi-Fi items would suit our needs. Once the goods had arrived we realised that we needed a larger stand for them, ag... Toon meer
Bedrijf heeft geantwoord
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From the moment I walked in the shop, the manager and his co worker immediately offered assistance. Great knowledge from the workers on the stock; from the connectivity of speakers and turntables, to... Toon meer
I was very happy with the service I received . I was happy with the price and they delivered even faster than they promised . Would have been faster still if DPD had followed instructions . And it... Toon meer
Bedrijf heeft geantwoord
I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
106 Cowbridge Road East, CF11 9DX, Cardiff, Verenigd Koninkrijk
- 0333 900 0029
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Am so with my panasonic once again the picture is stunning quick to setup with minimum fuss, Jon of
Richer Sounds Cardiff were spot on when telling me about the TV excellent service just what I needed when choosing a TV
19 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
The (Richer) Sounds of Music.
We knew we wanted expert advice, and we found it at Richer-Sounds(RS). Also lots of choice in the stock.
Mostly, our sales guy showed great patience with us. We are OAP's and know little about today's tech.
My only one complaint is that I still can't get my new DAB+ Radio to play in stereo, even after all the money we spent. But I would not hesitate to recommend RS to anyone for choice of stock, depth of knowledge and speedy next day delivery. We travelled from Brecon to visit them and it was very worthwhile.
Fantastic retailer. Thank you.
18 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for the very kind feedback, it was great to read that you were so happy with the advice you received and the manner in which you were served.
I'm really however you are having some technical difficulties and will arrange for the branch to contact you directly and resolve these ASAP..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Andy in sales in Cadiff store was very…
Andy in sales in Cadiff store was very polite and helpful in me making my choice of purchases.Didn't try to sell me anything I didn't want.
17 februari 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Staff
Staff, that do not pressurise you into top product model, they listen and ask the correct questions to find right product.
14 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Not sure about new separates ,spoke to…
Not sure about new separates ,spoke to Daniel and advised me on the models available. I bought amp and cd player of same manufacturer, to say I was impressed certainly so .this was my first time at the shop won't be my last.
14 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Still a fantastic experience and service
I'd already done my research online, so I knew exactly what I needed. The staff sensibly checked I'd got things like the necessary interconnects and knew how to get support if there were any problems. As always, I get great service at Richer Sounds and have not gone anywhere else for audio products in over 20 years.
12 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great to deal with over the phone
Great to deal with over the phone, very knowledgeable. Do not promise something they can’t deliver.
11 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Cardiff
Thank you for your 5 star review!
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and knowledge
Great service and knowledge from the sales staff. Advice has made major improvements to my listening pleasure.
8 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
excellent service by your instore staff.
7 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Excellent service from expert advisors
Excellent service from expert advisors
Could not have been more helpful
7 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful staff
Visited the Cardiff store, staff were very helpful and knowledgeable and quickly identified a number of good value options for my budget.
2 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant Service and installation
Bought a Samsung S90F 77 inch with Samsung Q990F soundbar from Aaron at RS Cardiff, Fantastic service and purchasing experience.
Fitted by wall by Alex and Paul from Crystal Tech Group (as recommended by R/S) brilliant installation, added additional power sockets, hid all the cables. So professional with a real attention to detail. Cannot speak highly enough of these guys, highly recommend.
Thanks all, I’m so pleased with the finish
2 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Sound Advice
I telephoned the Cardiff store and spoke to Andie. I told him I needed a new amplifier. He asked me about how I listen to music and recommented some amps for different budgets. I ordered an amp from web sales.
I had a problem setting up - my fault - and called the store and spoke to Aaron. He patiently helped me identify my mistake and my new amp sounds great. I've been an RS customer since the mid 80s. I'm always very pleased with RS's high quality service.
30 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
first class service very helpfull a…
first class service very helpfull a very good company to deal with will come again
31 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great deal
I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.
30 januari 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your wonderful feedback
Richer sounds Cardiff absolute legends…
Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond
2 februari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
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