Richer Sounds - Chiswick Reviews 1.108

From start to finish I had 5 star servie from Richer Sounds. Very friendly and very knowledgeable staff helped me identiy exactly the kind of music system I needed for my home and it was great to be able to listen to it in store. I then received fabulous service helping set up my system. Thank you Jim and Tim. I am a convert !

Jim is exceptional. I have been a Chiswick customer for over 7 years and will continue to be.

Very knowledgeable staff and excellent service. The delivery was very quick.

excellent helpful service in choosing speakers. When they arrived and I couldn't manage to connect them to internet, Freddie (Chiswick) arranged a home visit and sorted this out for me.
Above and beyond in terms of service; thanks.

One of those shops that you know the staff team are going to do their very best for you.

Took time to test my old equipment without rush, presented and tested new options, sent a quote and easily I purchased the equipment I needed. Friendly and easy.

I rang richer sounds as I was after a specific set of headphones, they sourced and dispatched my order there and then. I asked for a branch delivery of my choice and it was there the next day. Great Sevice, thank you

We were helped out by both Simon & Freddie, who made us very welcome, provided great and clear information, comparisons & were proactive, yet not pushy, in booking in a test experience. We popped in for an initial discovery visit, sorted out with a booking even on a bank holiday weekend, and then assisted with a simple order in-store for the exact products we were after. A few days later, they were in, and it was straightforward to collect & enjoy our new HiFi.

The team kindly provided the short length of speaker cable we needed to complete the whole system, and the only tiny inconvenience was that these weren't prepped but had arrived cut to the total length we needed, not 2x lengths with one per speaker. I was able to cut & strip these with wire cutters/strippers I have at home, with no worries, so it wasn't an issue, but worth noting to just check if you do get cable without connectors & maybe don't have the tools/experience to solve this.

Overall, this was a 5-star experience, and we'll be back if/when we need anything else, upgrades or more. Great experience, elevated by great people on the team!

The staffof Richer Sounds (Joe and Callum) were really helpful and understanding of our needs

I have used Richer Sounds before and the service I received again was exceptional. The advice I received from Tim was first class and I ended up buying a better TV for same price as the TV I phoned about. Everything from first contact to TV delivery was perfect. The picture quality exceeded my expectations. Delighted with my purchase.

Some of the best customer service I've ever had. Super friendly and helpful.
Tim (on the phone) and Simon (in store) at the Chiswick branch went above and beyond in helping me sort out my dream setup and get everything I wanted at a great price. Good value, super fast delivery. Very happy 😁

Arranged a demo of the Argon MALMO SUB 8, and Cambridge Audio MINX X301. Glad that I did as there was definitely a standout winner. The demo was easy to arrange and the demo room setup was as requested. Great service as always from the Richer Sounds team.

Really helpful in store - friendly and knowledgeable

Good advice about stylus. Sounds great.

Amazing customer service, wanted to upgrade my stereo system after I blew up the old JBL’s, let me bring my amp into the store to try different speakers, borrow kit to test at home - where it will sound very different! Still working on matching that perfect Sub to fill out my new Wharfendales but couldn’t be happier with Simon, Tim and the rest of the guys.

Extremely helpful staff and prompt delivery.

I recently purchased an ex-demo Pro-Ject X1 B turntable and a new pair of Ruark MR1 Mk3 speakers from Simon at the Chiswick store. Simon was the model salesman—highly professional, knowledgeable, and accommodating. He delivered on all his promises, and the order arrived exactly when agreed upon. He was very helpful with the packaging and ensured all the details were correct. It’s clear he takes great pride in both the equipment he sells and his customer service. He was even on hand to offer excellent advice when I encountered a few issues setting up the equipment, which were quickly resolved with his help. I am very impressed and highly recommend him!

Bought Panasonic 550 recorder last week from Chiswick he didn’t tell us it’s old tech from 2015 and found out because program guide is very slow doesn’t go well with Panasonic z95b tv. I’m told it’s slow by everyone because it’s outdated now and feels it when you have £3000 flagship tv so disappointing 12/4/26

Great, friendly and competent staff. If there is something to improve, it is how I was kept updated on the product that was not available (I wasn’t). That was the Tele Sales channel and the shop nearest to me. I had to actively follow up, and suggest to the Tele Person to check if there are any London stores where it’s still available (which turned out to be the case).