From start to finish my experience in choosing my new living room av set up was a breeze. Jamie was very thorough in making sure that the right equipment was set up for a demonstration which exceeded... Toon meer
Bedrijf heeft geantwoord
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I was looking to buy a TV and soundbar but unsure which make and model to choose. I visited the Edinburgh store and John was extremely helpful in clearly identifying which was the best models to suit... Toon meer
Bedrijf heeft geantwoord
Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth Micro System, Silver. Much appreciated And to RicherSounds for their re... Toon meer
Bedrijf heeft geantwoord
Knowledgeable staff, friendly and able to listen. An easygoing experience with zero sales pressure. Flawless customer service with a return exchange on my purchase as it turned out to have a fault. An... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
1B Chambers Street, EH1 1HR, Edinburgh, Verenigd Koninkrijk
- 0333 900 0026
4,9
Uitstekend
3K reviews
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Great Service all round
Helpful member of staff answered my questions and gave more info to help me make decision to purchase TV. 6 year guarantee also a bonus. Told me to expect email from delivery co and that was all good too. Definitely be heading back to Richer Sounds for my next purchase.
4 juli 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your 5 star review!
Excellent great advice great prices…
Excellent great advice great prices great service great staff order carried out to car
3 juli 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your wonderful feedback
what stood out in my experience was the…
what stood out in my experience was the staff’s attention to individual needs of the customer and help with the installation. i particularly appreciated this because of my neurodiversity/disability.
3 juli 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your wonderful feedback
Excellent experience with all the staff…
Excellent experience with all the staff being helpful, experienced and knowledgeable. Easy to recommend that if you need any home AV or HiFi equipment that you go straight in and speak to them.
30 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Why go anywhere else?
Friendly, helpful staff (as ever) at my local (Edinburgh) store.
RS is my first stop when looking at TV's / Hi-Fi etc as they are normally very keenly priced and offer excellent G'tee coverage.
On the rare times when I've encountered problems they have been resolved without fuss or drama.
30 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Ordered online collected in store
Ordered online collected in store. Easy and efficient.
30 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service from start to finish
Great service from start to finish.
Bowie at the Edinburgh branch talked us through various options, explained well and we are very happy with our purchase.
Delivery company offered great communication and arrived on time.
30 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your 5 star review, it’s lovely to read your comments.
Love their thoughtful expertise
Friendly, efficient, knowledgeable team service from the Edinburgh store, with an extra thoughtful touch: adding a note to help me get the most out of my speaker cables, too.
30 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Courteous reception on the two visits…
Courteous reception on the two visits to Edinburgh shop and quickly traced the tv suitable for me to another shop and it was promptly delivered to my address.
Not yet tuned the set though disappointed that no paper style instruction guide supplied but that seems to be the modern fashion.
29 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your wonderful feedback
Great shop
Great staff, happy to answer any question no matter how daft. Excellent products and good value with a long warranty to boot
27 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff are are the best
Choice, Availibilty and Price of product. However, it's your staff that really amplify the whole experience. Both your in-shop and online employees excel in all aspects of customer satisfaction..
26 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your great feedback and for supporting local business.
Excellent service
They were excellent from the minute we spoke to them. Very informative, pleasant and knowledgeable. Would definitely use them again!
26 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your 5 star review, we look forward to seeing you again next time
Great products at a great price
Great products at a great price. Customs service is always brilliant here. Really look after customers
14 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your wonderful feedback
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind review, we look forward to your next visit.
On holiday in Edinburgh just started to…
On holiday in Edinburgh just started to rain when we saw the Richer sounds shop. We were thinking of new speakers for our Hi-Fi system so went in. Bowie was great showed us some speakers and played them for us. He then e mailed the details to me ( gave us an umbrella as we left) and on my return home i ordered them and they arrived 24 hours later. Fantastic service
25 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, the staff in my local store(Edinburgh) go above and beyond to help you find what you are looking for. Thoroughly recommended.
21 februari 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Edinburgh
Thanks for your 5 star review, we look forward to seeing you again next time
Edinburgh Store - AMAZING service
Jack and co. in the edinburgh store was absolutely amazing in helping purchase a TV. We originally looked at amazon during the prime day sales and asked to see the Tv in person before ordering online. Not only was Jack helpful on the phone with TV knowledge but let us come in and see.
Not only did he help almost match the price of the TV but helped us bundle it with a recommended soundbar for another price reduction. Our original plan was to order on amazon but we instead walked out with a TV and soundbar that day instead of 4 days delivery with roughly the same price. The knowledge in that store is absolutely amazing and they do not hesitate to help even when you know very little about the items. they go into great detail but they do it in a way that you can understand easily
26 juni 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Edinburgh
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service & highly recommend.
The staff member Jack in the Edinburgh shop was very helpful and we are very happy with our new smart TV. The price was very competitive too. Our TV wad delivered by DPD the next day - excellent service and would highly recommend Richer Sounds.
19 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Not knowing much about sound bars had…
Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.
16 juni 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, great to read you were happy with our service.
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