We visited the edinburgh chambers st branch on 2 occasions with lots of questions about audio systems/ speakers/ streamers,turntables. We were helped by Jack who was honestly the most helpful , war... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great price on a Sonos loudspeaker and with the £10 VIP discount and a free 6 year warranty, what's not to like. Great service with both email and also a phone notification of the store pick up availa... Toon meer
Bedrijf heeft geantwoord
We received first class service in the Edinburgh shop John served us and was excellent, he gave us expert and knowledgeable advice while helping us select the right TV for our needs. He was also very... Toon meer
Bedrijf heeft geantwoord
Everyone was amazing at the Edinburgh branch, they went out of their way to make sure I was getting the right TV and never felt pressured to buy. Shout out to Bowie who is incredible and helpful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
1B Chambers Street, EH1 1HR, Edinburgh, Verenigd Koninkrijk
- 0333 900 0026
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and products
Making an expensive purchase you want to know you are getting the right items for your needs. I can’t fault what they suggested and more than happy with my set up.
10 april 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your 5 star review!
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind review, we look forward to your next visit.
Deliver date could have been sooner.
Deliver date could have been sooner.
Delivery happened as it should have, delivered when they said it would and in good time
10 april 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, great to read you were happy with our service.
Problems quickly and professionally remedied.
I had a couple of issues with delivery and damage after delivery eventually happened. Now this was Nothing to do with Richer Sounds but they couldn’t do enough at the Edinburgh branch to quickly sort out and remedy the situation. Can’t thank and recommend them enough.
9 april 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your great feedback and for supporting local business.
Great service
Great service. Contacted the store to enquire about a Price Beat against a Pro-Ject Debut Carbon EVO and Bowie beat the best online price by £10 and sorted out delivery dates and payment. Many thanks.
8 april 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your great feedback and for supporting local business.
Very helpful and knowledgeable staff
6 april 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your wonderful feedback
Good advice and an unbeatable price
I explained my needs and had a few options of what I thought I could purchase. Salesman had good knowledge of the tech and guided me towards the best option for my needs. I have no regrets on my purchase and as I have before, will always turn to Richer Sounds for my TV and music tech as they provide good advice and good tech at an unbeatable price.
4 april 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your 5 star review, we look forward to seeing you again next time
Wouldn't go anywhere else for electronic equipment
Richer Sounds will always be my go-to for all things tv and sound. Great recommendation for a good quality tv, and a few days later a wonderful turntable. Easy to see and speak to in-store; they're all really knowledgeable but not in a way that is full of jargon and acronyms. A great purchasing experience..they make buying easy. Thanks Craig, John and Jamie, Edinburgh
4 april 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service
Excellent customer service from all the staff in Edinburgh store. Gave me great info so it pointed me in the correct direction. Glad I went through to visit the store. Would definitely use again.
2 april 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Although I had a long wait for an item…
Although I had a long wait for an item I was always able to talk to someone without waiting in a long telephone queue. Everyone I spoke to were personable and willing to help quickly.
Jamie and his colleagues in the Edinburgh branch deserve a special mention as they are an outstanding example of what customer care should be, something that is sadly lacking in a lot of companies and the public sector in Broken Britain.
Thanks Jamie Thank you Richer Sounds
1 april 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great advice and service
Great advice and service, even extra discount so better deal than others online. Good to support the High Street too.
31 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The service by staff in Edinburgh was…
The service by staff in Edinburgh was excellent and the system we purchased was well demonstrated.
Delivery of our purchased equipment was smooth and efficient.
I phoned the shop for advice during set up. The member of Staff I spoke to resolved my problem effectively.
28 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your 5 star review!
5 star rating deserved
5 star rating deserved. Contacted John at Edinburgh branch and he put together an amazing deal for an LG G5 - series tv and matching sound bar. Saved over £500 compared to what other high street retailers had on offer. Delivered quickly free of charge to. Can’t wait to get it on wall and see it and hear it in action. Thank you.
28 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your 5 star review, we look forward to seeing you again next time
Turntable purchase good value and quality service
Harry, the sales assistant was most helpful, friendly and offered good advice and service. I previously purchased an Amp about 15 years ago and always remembered the staff were excellent and knowledgeable which caused me to have no hesitation in returning to enquire about purchasing a turntable to play some old and new records. Harry was able to identify a suitable turntable appropriate for my requirements and a lead to connect to my amp. Both items are good quality, look great in my living room and were exceptional value for money. Good job !!
28 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, great to read you were happy with our service.
Staff A1...left totally chuffed
Staff A1...left totally chuffed! Listening to my vinyl on my purchases...loving it! Tops!
28 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
DPD screwed up the delivery and I had…
DPD screwed up the delivery and I had to pay extra to get my goods within the stated delivery period. I’d be reluctant to shop at Richer Sounds again if they continue to use to DPD.
28 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your review, although I was very sorry to hear about this.
Please bear with us while we investigate, after which either myself or senior member of my team will be in touch.
Seniorcomplaintsteam@richersounds.com
With kind regards
Paddy Hall
Customer Service Deputy Manager
Richer Sounds
Great service and prices as always.
25 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great company with so many things to suit
Great company with massive range of equipment and extensive knowledge on each.
Many items are so affordable due to reasonable payment options available .
I am most happy with my experience and will definitely shop with Richer Sounds again
23 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your 5 star review, it’s lovely to read your comments.
Great tv and help from Lars in store
Great tv and help from Lars in store. Nice touch with the follow up email to make sure everything was 👍 👌
21 maart 2026
Antwoord van Richer Sounds - Edinburgh
Thank you for your 5 star review!
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