Richer Sounds - Exeter Reviews 

3.126
•
TrustScore 5 uit 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As ever, helpful and informative. It’s been one of the most pleasurable shops to go in for me, even when I’m just getting a set of cheap earphones. I only wish I had a need to buy more stereo equip... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. ook in
  3. Elektronicawinkel
  4. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Verenigd Koninkrijk

  • 0333 900 0061

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(3.126)

24.500 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

sound advice and efficient service

sound advice and efficient service, new buds arrived next day and my daughter says thank you, they're ace.

8 september 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

You always feel more than just a sale

I was looking to trade in two Eversolo streamers and convert them into the flagship T10 and Z10 pairing. Not a problem for Nick at the Exeter store. Our email and phone communication quickly resulted in an acceptable deal and my new Eversolo gear was winging its way in my direction.
You always feel more than just a sale to the Exeter team and I’m more than happy to do my small part in keeping a physical store viable.

2 september 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Nick gave us excellent advice

Nick gave us excellent advice, and the items he recommended were right for us, delivery was even quicker than expected

2 september 2026
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Antwoord van Richer Sounds - Exeter

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

I had an issue with my turntable

I had an issue with my turntable. Having spent a lot of money in April I was bitterly disappointed that there was a some sort of grounding fault which was causing a noticeable buzz down my headphones. Nick spent so much time with me looking at options to improve the fault. Eventually he advised me to replace the faulty turntable with a different model that had similar reviews to the one I had. The new turntable was more expensive but Nick was able to bring the price into an agreeable and acceptable range for me. I’m absolutely delighted with my new turntable and with the service that Nick gave me, despite being under immense pressure from his colleagues and management team.

2 september 2026
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Antwoord van Richer Sounds - Exeter

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Knowledgeable lots of advice on how…

Knowledgeable lots of advice on how best to set up with our Denon Surround sound great advice
Travelled down to purchase as good repetition from previous purchases staff are welcoming and friendly

29 augustus 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Back shopping in Richer Sounds after 20 years

Not having shopped in richer sounds for a number of years, having last visited their store in Reading some 20 years ago or more.
I was very pleased to find that the staff, were even better than back then, especially Mark at the Exeter branch who was extremely polite and helpful and knew the products very well.

We have been extremely pleased with our purchase.

31 augustus 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Great service from Steve @ exeter store.

Just left richer sounds in Exeter after a phenomenal experience.
Steve managed to fit us in for a demo same day (a must experience) and couldn't have been more helpful/not pushy. Compared different speakers for our needs, explained the entire set up, helped us learn equipment set up and wasnt condescending at all from our very obvious lack of knowledge! Could not fault the service. Thank you so much

8 september 2026
Review zonder uitnodiging
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Antwoord van Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Good information from well informed…

Good information from well informed staff on choice of TV. No problem with returning unwanted bracket.

1 september 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

These guys know there stuff

These guys know there stuff! I’ve been a long time customer of them and would not go anywhere else. Their experience is second to none and super friendly too. They won’t try and push you into the most expensive equipment, they give you proper advice based on your needs. Always great service

31 augustus 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 3 van de 5 sterren

Bombarded with emails and marketing…

Bombarded with emails and marketing once I used them - disappointing

4 augustus 2026
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Antwoord van Richer Sounds - Exeter

I was really disappointed to read that you were unhappy with the volume of communications you received from us, following signing up to our free VIP club during a purchase in the Exeter branch.

Following the initial welcome e-mails, that outline the various benefits of being member, we generally send one e-mail per week to customers on the mailing list which can be varied via the unsubscribe link we make sure is added to all messages. I will of course discuss your comments with the store team to ensure they are explaining what customers can expect as clearly as possible, and will of course ensure you receive no further correspondence.

seniorcomplaintsteam@richersounds.com

Apologies again for any hassle caused,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Bought an lg c5 55 inch in August

Bought an lg c5 55 inch in August, great tv and great service from the staff, delivered next day

26 augustus 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Helped to find the right system.

I thought that Lloyd was very straight forward, and he listened to what I was looking for, and I have ended up with exactly the right system. Being a novice on latest developments, I relied on him to help me understand what was now available.

28 augustus 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

First class service

First class service, staff friendly and helpful. My husband and Myself wanted to buy 2 new speakers for our Tecnics hi-fi . The speakers we liked were Wharf Dale, the staff member we dealt with said we could try the speakers whilst in store, as they have a soundproof room. He carried the Hi-fi in from our car & set up the speakers for us, & put one of their Cd's in Cd player to check that the speakers worked. Sound quality was very good, so we brought the speakers. Then the staff member helped carry everything back out to the car for us. We are really pleased with our purchase. We would definitely recommend Richer Sounds.

28 augustus 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

The staff at Richer Sounds in Exeter…

The staff at Richer Sounds in Exeter are excellent. They made me feel very welcome no were happy to discuss the best solution for a TV and bracket. I always got the feeling that they were listening to me, and understood my requirements for a reasonably priced TV. Indeed, we settled on a ‘open-box’ TV at a discounted price. I always feel that I get first rate service from this branch of Richer Sounds. many thanks! Jim

28 augustus 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Personalised service.

Personalised service.
Thankyou

25 augustus 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Very well informed enthusiastic staff

Very well informed enthusiastic staff. Nothing too much trouble

26 augustus 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 1 van de 5 sterren

went into exeter store sidwell street…

went into exeter store sidwell street on friday just before bank holiday monday went in asked about a record player they had a silver one on display a technica 120 xlp £249 asked if they had a black one in so that it would match my technics stuff they said no but we can send one to your house. I'm thinking surely a bank holiday weekend coming up and no stock. So walked from their to john lewis they had exactly the model i wanted with bluetooth for £299 so i made the purchase. Poor performance richer sounds honestly

28 augustus 2026
Review zonder uitnodiging
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thank you for your feedback, although I was obviously sorry to read of your disappointment following your visit to our Exeter store.

Whilst we don't hold every advertised product in stock at every branch, due to the practical limitations of store stockrooms, I understand your frustration at being unable to take away the exact model and finish you were looking for and, although we would of course have been happy to arrange next day delivery either to your home or back into store, I also appreciate that this wasn't the solution you were looking for.

We always want our stores to have the right products available at the right time, and always do our best to hold key promotional lines for specific periods such as bank holidays, however I will certainly review the stores stock holding here.

I do hope that prospective customers will consider the 98% of happy customers who review us positively and who allow us to maintain our 4.9 rating on Trustpilot, and if you would like to discuss the matter further please do get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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