I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy. I also collected the TV in store. I was kept up to date... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... Toon meer
Bedrijf heeft geantwoord
I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... Toon meer
Bedrijf heeft geantwoord
I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
72A Richmond Road, KT2 5EL, Kingston, Verenigd Koninkrijk
- 0333 900 0040
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent speakers at a keen price
Excellent speakers at a keen price, and the click and collect availabity and messaging went exactly as promised.
9 maart 2026
Antwoord van Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Kingston Staff knowledgable and really…
Kingston Staff knowledgable and really took time to outline options. They go the extra mile. Don’t buy any kit without speaking to this amazing team first !
14 maart 2026
Antwoord van Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
No need to go anywhere else!
Really decent team that know what they're talking about. Helpful and friendly. Would always go to Richer Sounds...had positive experiences with stores around the country for the past 30 years. Kingston is probably the best!
8 maart 2026
Antwoord van Richer Sounds - Kingston
Thank you for your wonderful feedback
Very quick and free delivery
I knew what i wanted before i went into the store - however was very pleasantly surprised to be told that item was in stock and could be delivered to my home address - for free - within 24 hours
9 maart 2026
Antwoord van Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
My experience has been with out dough…
My experience has been with out dough the best experience i had i now very little of the journey i was to go on with settung up and other challanges i would fase but sony has been pCient concistent and funny makeing me feel at ease with my pricess i woul recomend this store to any one that is starting out withe tectcinal help on the phone and in store
9 maart 2026
Antwoord van Richer Sounds - Kingston
Thanks very much for taking the time to share your experience and for your kind recommendation. We’re genuinely delighted to hear that the support you received, both over the phone and in store, helped put you at ease and made what could have been a challenging technical journey, feel more comfortable and enjoyable.
Of course if there’s anything you’d like to discuss further, or if there’s any additional feedback you’d like to share, please don’t hesitate to get in touch with us via the below address..
seniorcomplaintsteam@richersounds.com
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent advice received and no…
Excellent advice received and no touting of products.
Very satisfied.
10 maart 2026
Antwoord van Richer Sounds - Kingston
Thank you for your wonderful feedback
Excellent service
I purchased a Samsung frame tv from richer sounds after having previously purchased a projector with the 6yr warranty, its colour wheel failed after 2.5yrs and they fixed it within a week including pickup and return delivery. I then decided to purchase the Samsung tv following such good service and they even price matched it by over £100
3 maart 2026
Antwoord van Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
Online order collected promptly
Online order collected promptly. Friendly staff and good value.
1 maart 2026
Antwoord van Richer Sounds - Kingston
Thank you for your wonderful feedback
The unit is tiny and the so-called car…
The unit is tiny and the so-called car park was extremely small and rammed with cars from the residential units above the shop. I could not see one of the 10 odd spaces which were marked Richer Sounds. No spaces available in the road outside. As I was due to pick up a TV the lack of parking was a real issue. I genuinely will not be back again.
27 februari 2026
Antwoord van Richer Sounds - Kingston
Thank you for your feedback, although I was of course really sorry to read your comments and that you had difficulty collecting your purchase.
There are roadworks going on locally, apologies, due to this and the increased traffic build up in the area, parking both on and off street is very difficult. Currently we don't have any specifically marked bays for customers in the car park at the rear of the shop, although there are two spaces next to the door which are suitable for loading. There are also pay and park places short walk away, if free of course, and we will always pay customers parking for them should they utilise these.
Hopefully by the next time you are in the market for something, the situation will have improved as we would love to see you back; we can always deliver direct to customers door the very next day if this works better, and do get in touch if you would like to discuss the matter further at all.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great advice
Great advice. Friendly. So glad I went into the Kingston shop. My new hifi system is exactly what I wanted and at a good price too. Very satisfied
21 februari 2026
Antwoord van Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and an extensive range
Carl was extremely knowledgeable and helpful and we are delighted with our speakers.
24 februari 2026
Antwoord van Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Very professional
Very professional, whilst appreciating my absent technological savvy
12 januari 2026
Antwoord van Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Kingston
Thanks for your review, I was pleased to read the team were helpful of course but sorry that there appears to have been some issue.
I will arrange for the manager to follow up with you to resolve any outstanding issues, and get to the bottom of anything that we told you, that you have found to be incorrect..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
The advice we got was A1
The advice we got was A1 and the TV and soundbar we bought following that advice are both A1 as well!
Our advice would be to look no further than Richer Sounds!
24 januari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Knowledgeable and helpful staff
Staff at Richer Sounds are knowledgeable and helpful and answered all my questions
18 februari 2026
Antwoord van Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Got a great Black Friday deal on an…
Got a great Black Friday deal on an Audio-Technica turntable for my daughter for Christmas - and have connected it up to her KRK Rokit speakers and it sounds great!
27 november 2025
Antwoord van Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
Quality service.
Easy to use website full of quality equipment. I used click and collect and was kept updated on each step of that journey. Collection was straightforward with the friendly and interested staff.
16 februari 2026
Antwoord van Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Calm collected advice and guidance from…
Calm collected advice and guidance from helpful staff.
Sunny was excellent even though I made four visits before making a decision.
16 februari 2026
Antwoord van Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Service
Very straightforward process of buying a tv. Very helpful staff and great service
12 februari 2026
Antwoord van Richer Sounds - Kingston
Thank you for your 5 star review!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.