Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley de... Toon meer
Bedrijf heeft geantwoord
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Very helpful over several days working out what the problem was with my Technics audio system. Also good advice which amp to buy. No hard sell techniques. Happy to answer various questions relating to... Toon meer
Bedrijf heeft geantwoord
Great business to shop with. The sales staff & manager could not be more helpful and are very knowledgable when guiding me to the best product to purchase for my needs. The two guys that delivered... Toon meer
Bedrijf heeft geantwoord
I had some issues with my TV, but the customer service was excellent. After discussing the problem, they arranged for my TV to be replaced with a brand-new one. The replacement process was straightfor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
94-96 Clayton Street, NE1 5PG, Newcastle, Verenigd Koninkrijk
- 0333 900 0032
4,9
Uitstekend
2K reviews
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Sound advice!
Spoke to a member of staff at the local store after browsing some products on line. Received some great advice & ordered direct with the store, delivered 2 days later.
23 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your 5 star review, we look forward to seeing you again next time
Great advice and customer service
Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley delivered but developed a fault, Richer Sounds sorted out a replacement quickley.
21 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Very helpful over several days working…
Very helpful over several days working out what the problem was with my Technics audio system. Also good advice which amp to buy. No hard sell techniques. Happy to answer various questions relating to equipment I already had. I was able to have a new amplifier purchased and integrated into my system over a 3 or 4 days having discussed and tested and diagnosed the problem.
22 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from these guys
Great service from these guys, super friendly and knowledgeable. Always eager to help.
21 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Bought a freesat recorder from Richer…
Bought a freesat recorder from Richer Sounds Newcastle
They were friendly and helpful as on all previous visits. I was served by Colin who was excellent.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Good Service
I knew what I wanted so it was quick and easy and the sales guy 'Harry ' was very helpful
18 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Firstly
Firstly,
I got confused about an item I purchased. I sent an email to Richer Sounds and I got a great response. I thought my item had been delivered to the wrong person but it turned out I had made a click and collect choice without realising. So, I went to Newcastle on the bus and all of the staff including what seamed like an area manger were so chatty and encouraging.
Thank you so much. And all of this only for £30 purchase. You are all wonderful
Stephen Wilson
16 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
I had some issues with my TV
I had some issues with my TV, but the customer service was excellent. After discussing the problem, they arranged for my TV to be replaced with a brand-new one. The replacement process was straightforward and handled quickly. I’m very happy with the service and the new TV. Great customer support and a positive experience overall from the staff at Newcastle.
20 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly staff and great advice
Friendly staff member offered great advice. Bought TV at excellent price with a guarantee that couldn't be beaten.
19 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Very quick delivery and good service
Very quick delivery and good service. Notified as soon as item was ready to collect.
17 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds- Newcastle. First Class Professional Business
Great business to shop with. The sales staff & manager could not be more helpful and are very knowledgable when guiding me to the best product to purchase for my needs.
The two guys that delivered my purchase to me also need a mention as they were two gentlemen. Their attitude, care and professionalism showed through. An excellant representation for their company.
12 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review!
No bother at all
I'd ordered a Roberts radio online and asked for it to be delivered to a store as I didn't want it leaving on my step.
The notification came quickly and the product was in the store in a couple of days with no trouble at all. No problems whatsoever.
17 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review!
I had a television delivered and I…
I had a television delivered and I realised I had ordered the wrong size when I rang Richer Sounds they could not have been more helpful I ordered a different television which was delivered promptly and the original was returned I am very happy with my purchase and would happily buy from Richer Sounds again .
13 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Budget speaker stands ordered after…
Budget speaker stands ordered after seeing them in store. Clear and knowledgeable advice as ever from the Newcastle store.
Stands arrived within 2 days. Delighted again with my purchase from Richer Sounds
12 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great store with friendly staff.
The chap (sorry I’m terrible with names) who helped me was great. He explained everything I needed to know. Gave me a couple of suggestions. Then helped me the day after when I called back to order something else.
Great store, friendly staff would recommend.
13 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The joys of Richer Sounds
I've never had a bad experience with Richer Sounds, this was my first time visiting the Newcastle store and the team were just lovely - I'd only purchased a cheap pair of headphones, but the experience was welcoming, friendly and knowledgable. I will be back!
12 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
We were given helpful advice and bought…
We were given helpful advice and bought a product which was what we wanted.
10 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your wonderful feedback
Excellent friendly and very…
Excellent friendly and very knowledgeable service.
Very quick delivery.
9 augustus 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
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