I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Toon meer
Bedrijf heeft geantwoord
Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Toon meer
Bedrijf heeft geantwoord
My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
73 Main Road, RM2 5EL, Romford, Verenigd Koninkrijk
- 0333 900 0041
4,9
Uitstekend
3K reviews
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Excellent customer service
Excellent customer service , excellent advice received Johal is a real credit to the company. Thank you.
6 juli 2026
Antwoord van Richer Sounds - Romford
Thank you for your wonderful feedback
The service in store is always great
The service in store is always great, super patient and friendly, always willing to help or explain
11 augustus 2026
Antwoord van Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Never go anywhere else for TV and Audio…
Never go anywhere else for TV and Audio equipment, staff excellent, prices very competitive and the warranty gives me full confidence.
3 augustus 2026
Antwoord van Richer Sounds - Romford
Thank you for your 5 star review!
Staff at Richer Sounds are always…
Staff at Richer Sounds are always incredibly helpful and in my experience very knowledgeable about TV's and HiFi products.
3 augustus 2026
Antwoord van Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Happy days
Very helpful staff good product pricing and delivery was first class many thanks
31 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and the guys at Gidea…
Great service and the guys at Gidea park know there stuff, would highly recommend 👍
30 juli 2026
Antwoord van Richer Sounds - Romford
Thank you for your 5 star review!
Romford Branch
Excellent professional service as always.
Friendly staff and helpful advice when selecting suitable product
30 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Was given excellent advise over the…
Was given excellent advise over the telephone from the Romford branch. Decided to buy online and our new tv arrived the following morning. Fantastic!
29 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Great full body sound
Great full body sound. The battery life seems bang on. Served by a very knowledgeable team. Got great advice. Super happy with my purchase.
27 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
Always the best place to buy your…
Always the best place to buy your speakers amps and TVs! Excellent staff, great prices and top quality service.
23 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great named day delivery service.
Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very useful, I think you should advertise this more because it makes a big difference. Anyway, thanks Richer Sounds, I must be one of your oldest customers, I used to visit your original London Bridge Walk store in the early 80's and remember being served by Julian Richer so I've bought many things from you over the years. By the way, I'm very pleased with the PM6007 - fabulous amp.
Regards
Steve
26 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First time and last time £2000 out of…
First time and last time £2000 out of pocket refused refund.
24 juli 2026
Antwoord van Richer Sounds - Romford
I was genuinely sorry to learn that you had experienced problems following making a purchase from us.
Having reviewed the matter in detail, and spoken with you directly, I know that there have been challenges in finding a solution that works for everyone initially, despite our efforts to resolve the issues you raised with the installation of the product via our contractor. Whilst in fairness we have offered either rectify these concerns or collect the television for a refund or exchange, I appreciate that there were some practical difficulties with the branch in arranging the next steps, for which I apologise of course.
I've since tried to contact you on a couple of occasions to discuss how you would like to proceed, but haven't managed to reach you. If you would still like to talk things through, please feel free to get in touch using the address below and I'll be happy to assist personally.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great company,always have and always…
Great company,always have and always will purchase my audiovisual equipment from Richer Sounds. Great advice given.
24 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Purchased a Samsung S99H 65inch
Purchased a Samsung S99H 65inch, Dave was very friendly and helpful. Organised next day delivery, excellent communication throughout, delivery was very good also. Very impressed with this new TV it is absolutely stunning.
22 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I ordered TV on 21st July and was not…
I ordered TV on 21st July and was not given delivery date as out if stock but to my surprise, I got delivery on 28th July which was very impressive
21 juli 2026
Antwoord van Richer Sounds - Romford
Thank you for your 5 star review!
The service was excellent
The service was excellent. The staff were friendly and could not have been more helpful in dealing with my queries. I would recommend them without hesitation.
13 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Great store advice and great tv
Popped into the Romford store looking for a tv and received great advice from staff and there was zero sales pressure just honest advice to help me pick the right set for my room
18 juli 2026
Antwoord van Richer Sounds - Romford
Thank you for your wonderful feedback
Highly recommended
I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining the pros and cons of each one. I went with his recommendation for my hi-fi, and it has never sounded so good.
14 juli 2026
Antwoord van Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
Great advice and support.
Very helpful assistance and advice over the phone. Great purchasing experience.
17 juli 2026
Antwoord van Richer Sounds - Romford
Thank you for your 5 star review, it’s lovely to read your comments.
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