I called the Telesales number and was in a queue, which initially was annoying, but got transferred to a shop after a short while. When I explained what I was after the shop assistant proved very help... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... Toon meer
Bedrijf heeft geantwoord
Richer Sounds provides an easy service to pick the perfect TV. Everything was straightforward from ordering to delivery. They matched and beat other competitors' offers. Richer Sounds is definitely th... Toon meer
Bedrijf heeft geantwoord
Always trust Richer sounds for best service, and honest advice from the team at the Sheffield store. The TV I bought was price matched so saved me a few quid and the 6yr gurantee was a bonus... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
130 Whitham Road, S10 2SR, Sheffield, Verenigd Koninkrijk
- 0333 900 0034
4,9
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really good customer care and quality…
Really good customer care and quality range of products. Only slight drawback was not knowing what exactly came in the box. Decks did have slipmats and headshells included, which wasn't available info
3 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Shopped with this lot for 30 years
Shopped with this lot for 30 years
In all that time never had a problem
What more could you want than that
9 december 2025
Antwoord van Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
No quibble replacement of faulty remote…
No quibble replacement of faulty remote Denon remote.
27 februari 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent company
Excellent company. Extremely helpful staff. Guarantee is wonderful and their pricing is competitive. Very happy with my purchase and the service I got
24 februari 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Issue with delivery but Tom sorted it out promptly
There was an issue with delivery . After speaking to Tom he assured me he would sort the issue so it didn't happen again .
Thanks Tom
2 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Sheffield
I was of course concerned to read your feedback regarding the behaviour of the delivery crew which sounds totally unacceptable and which we have raised at the highest level within the courier we used.
In the meantime, I really appreciate you taking my call and allowing me to resolve things, I'm pleased to be able to say the situation has since been turned around. Hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
Sincere apologies again..
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Great price and a personal experience…
Great price and a personal experience from knowledgeable staff.
23 februari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly & knowledgeable service
Friendly & knowledgeable service
Great advice in helping to choose products
Will definitely visit again
22 februari 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service.…
I needed to replace the stylus on an Ortofon 2M Red which I'd managed to break by fitting the very poorly designed cover. The guys at the Sheffield branch didn't have one in stock, but arranged for it to be delivered from their warehouse. It arrived the next day, less than 24hrs from ordering. Excellent service. Thank you.
19 februari 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review!
Excellent service.
19 februari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Superb Service
Olli and Dave got my selected tv to my door despite not having it in stock, in less than 24hrs. This is my 6th tv (amongst other products) from Richer Sounds. I have never had any issues the products are long lasting, and prices are competitive. They want you to be a customer for life, there is simply no reason for anyone not to be so. Once again, top job chaps, always appreciated
18 februari 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review!
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Excellent service
15 februari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Improving sound of oled tv.
I rang Richer Sounds Sheffield, enquiring about Sonos Beam gen2. The manager informed me that he had one in stock and could reserve it for me. I went to the shop and spoke with the manager who reassured me that the product would do the job of improving the dialogue on my lg tv. I bought the item and have been absolutely thrilled by the result. Even my ever sceptical wife admits that the tv sound has improved. Thank you richer sounds for excellent product knowledge and great advice.
12 februari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Richer Sounds was recommended to me…
Richer Sounds was recommended to me found the staff very helpful speedy delivery great choice online to choose from 5 Stars
12 februari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Amazing customer care
Very easy ordering, found what I wanted and item was dispatched to carrier quickly, unfortunately their carrier let them down and tv didnt arrive the day it was due, BUT after contacting Richer sounds the customer service was incredible, they arranged delivery with a different carrier the following day and it arrived early than said, also a follow up phone call to confirm everything was ok, this is exactly why I didnt buy from an electrical supermarket type shop, the personal service from Richer sounds was amazing, I would have no hesitation recommending them and using them again myself
11 februari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
EXCELLENT
Fantastic advice. Sometimes a lot to take in but what an absolutely fantastic system I bought. I didnt spend a fortune, just above entry level but it is amazing. Much better than I expected. Its like I've discovered music again.
10 februari 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your wonderful feedback
Product came when you said it would you…
Product came when you said it would you let me know when it had arrived so l could collect the manager gave me helpful advice around potential repairs very happy have shopped with you before and will do so again
10 februari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Another great purchase from richer…
Another great purchase from richer sounds, unbeatable guarantee and top customer service from Olli in the Sheffield branch
23 januari 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
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