Sytner Group - Leicester Audi Reviews 

Amazing customer service from Riyaz throughout the whole process.

Service staff were fine but the salesman was quite ignorant. He kept me waiting way past the arranged meeting time. He then walked past me without acknowledgement after the receptionist had pointed me out to him and said I was waiting. I left the showroom 30 mins after our aranged time. He later called me and apologised saying he was called to an urgent new model launch meeting. I won't be rearranging.

Excellent service from Riyaz. Would highly recommend.

I've had an awful experience with Sytner Leicester Audi. After waiting nearly 4 weeks for an air-con repair appointment, I expected the car back the same day. Instead, I was told their air-con machine was broken and needed a third-party engineer. What I expected to take a day or two took almost a month, with me repeatedly having to chase for updates rather than receiving the regular communication promised. Very disappointing service and an experience that has made me reconsider both this service centre and choosing Audi for my next car.

I had booked my service in with Audi,
I was greeted with a warm welcome and was introduced to Riyaz, a walk smile and a fantastic attitude,
Advised me on the process of the service gave me a realistic time of when I could expect my vehicle back. Kept me in the loop all the way and sent me the relevant videos, I was also advised of the potential repairs and how we can book these in for repairs, collected my vehicle which was washed for me, over all an excellent service from Riyaz, only down side to this visit is that a piece of trim has gone missing from the wheel arch, on the front drivers side, which I was told will be looked into, if that can be returned/replaced then it would be a 10-10 service and experience

Very poor experience, despite 3 attempts problem still not resolved. And there is no attempt for the team to resolve the issue. They keep saying we will contact you to resolve but no one ever does. I have really not having an Audi.

Terrible after sales experience from Audi. Have been put in danger by my undertray falling off on the motorway and, still not been in contact to fix a fault within my car. I have tried to email, whatsapp and call but no response. Escalated to head of business but still nothing!

From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations.
Pritesh was very helpful in explaining all of the cars features and changing over our My Audi app to the replacement car.

Great service from start to finish.
Omar and Jason were very helpful
For me stayed the right side of salesman and took my money with a smile!

Happy with the quick service and receiving a call at lunch time to tell me the work was completed. Able to collect my car just after 2pm.

I continue to use Leicester Audi for service work on my Audi's. Trusted dealership with great people.

Riyaz was extremely helpful and bent over backwards to ensure all work was done quickly and efficiently.

Great service from Kurprit, he was understanding and explained everything in a calm manner. Very pleased with his service so thank you.

Very easy to book. Very well looked after and informed of progress

Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to deal with someone who was efficient, polite and eager to please.

Purchased car from Leicester Audi nearly 2 months ago and at the time I expressed my negative experiences with other Audi groups. I was reassured that Leicester Audi is different and I won't come across to any similar issues. Car was missing inflation kit, jack, wheel spanner, basically the whole tool compartment was empty. Not to delay the collection it was agreed that all missing items will be posted to me next working day. Nearly two months later I am yet to receive it. Contacted branch numerous times but no one offered a resolution and only gave false promises that someone will contact me asap.
I'm very disappointed with the service received, won't be coming back again or recommending.
Even though they are stating it's now been resolved, nothing has happened since 15/08/2026

The service is always splendid however some of the quotes are way off what the work really is.

For example a broken dust cover on a suspension arm costing £2 for the cover itself or the whole suspension arm costing £70 in most major parts stores would not be more than £150 in any independent garage to fix. Audi quoted me £811.18 and that did not include the wheel alignment that according to them is absolutely necessary after this type of work is carried out. This was separately quoted at £129. So £940.18 for a £2 rubber dust cover.

Needless to say I took it elsewhere for the fix and returned for a retest as this was a reason for a fail on MOT.
It really makes you think dealerships are a rip off as automatic gearbox service with parts and labour costed me £382.22 but a £2 rubber would have set me back over £940

Whilst the staff members are lovely I cant say the same for some of the prices.

Service has been excellent in the past, but something has changed. Booked in and travelled for 1 1/2 hours, for a simple oil change. Over four and half hours later and I’m still sat here, with no sign of getting my car back anytime soon.Shocking service!

Bought my car in for its annual service and MOT. Welcomed excellently as usual and Rob from service was fantastic from drop off to collecting later that day with updates. Great work as always.

I was involved in an unusual (non fault) accident, and the staff at Sytner Leicester did a brilliant job!
From the regular offers of coffee through to one young man who went above and beyond my expectations, so a huge thank you to Leo in particular.