Sytner Group - Sytner Select Bristol Reviews 

Joe managed to fix and compensate everything when others in the company maganged to make the whole process a lot more difficult and overall made the rest of the transaction a lot smoother and way more enjoyable

Joe was amazing so helpful and made the experience so smooth and easy! Highly recommend!!!

Shocking, their multi point check is not worth the paper it’s written on. Do not buy from either Bristol or the Cardiff branches. There were multiple faults with the car that should have been picked up on the pre collection inspection. Don’t let them fob you off with the standard 3 month warranty, the law gives you a full six months from the day of purchase. Aftersales is dreadful, long delays and often no answer at all to calls or emails. Awful firm to deal with.

Lauren and Mark were excellent and attentive. I would not hesitate to buy from the Sytner group again!

After a shaky start, the AI robot seemingly didn’t pass through my request for information for over 48 hours. I’d given up hope of getting any information when in stepped Lauren at Sytner in Bristol.
She apologised and immediately started answering my questions ( and I ask a lot of questions 😂). Lauren was extremely helpful and sent me a personalised video of the vehicle I was interested in.
Ultimately we didn’t conclude the deal due to the cost of delivering to Scotland from Bristol but it didn’t take away from the professional experience I received from Lauren.
If you’re looking for a vehicle in the Bristol area I’d recommend Lauren as a good starting point.

Good customer services. Only let down by the car not being fully valeted when we arrived to see it. Hannan was particularly helpful.

Ok I’ll make it simple

I called Into-day, just to sit in the Tiago 4

My left metal knee needs more room to manoeuvre in and out of a motor

I walked in , no planned arrangements meeting just on spec and was greeted by Arriz

He listened
He offered support was informative and not pushing the sale

He listened and he was advising and guiding me

He understood what I need in order to make a decision aug sept for a new car.

Really helpful
Good advice
No pressure sales

Decent guy

And yes I’ve no hesitation in saying
If you’re in the market,…go chat

All in all ..yes good vibes

Thanks

Eric

Tom and Ariz privided great customer service, explained everything clearly and were both very helpful and personable.

We have mixed reviews on our experience at Sytner. Talha was friendly and helpful from the start and did his best to assist us, although we were given several different finance figures before finally agreeing the deal, which caused unnecessary confusion.

After paying the deposit for the car, we then had to wait almost a week to collect the car due to the manufacturer recall. We completely understand that this wasn’t Sytner’s fault, but throughout that period we didn’t feel like our purchase was being prioritised or that there was much urgency. As an apology, they did honour a full tank of fuel, which we appreciated.

We viewed the car twice before collection. On both occasions it hadn’t been cleaned, which isn’t a major issue in itself, but it had the same large bird dropping on the bonnet both times. After the car was finally valeted for collection, it became clear that the bird droppings had damaged the paint underneath. Tom advised there was nothing that could be done and that there were currently no products available to fix it. We understand age-related wear on a used car, but it was disappointing that this wasn’t identified or discussed beforehand, and no goodwill gesture or compensation was offered regarding the damage.

Tom and Arriz were helpful when they took over the sale, and we do appreciate the complimentary fuel which we were promised by Talha in the first place, but the overall buying experience fell below what we expected from a premium dealership. We’re happy with the car itself, but the communication, delays and handling of the issues meant the process wasn’t as smooth or customer-focused as we’d hoped.

I recently went in to look at buying a new car and was greeted with Freya. I was pleased with her service when she recommended me a car after I had told her what my preferences would be. I highly recommend using her to buy a new car and I was very happy to when drove away with my purchase!

Very straightforward process, awesome purchase well presented

Brilliant experience,we just bought a car with the full support of Lauren and Mark through the process,two absolute stars⭐

Very quick to sell you a car, but trying to book any kind of service, MOT or repair after you've purchased your car is a nightmare. No answer if you call, and any messages or emails not responded to.

Bought my car from Harry Pugh. He went above and beyond, collected my car from a different store and was a great help over all. shame that the manger took so long to come over.

Fantastic experience, went in for a test drive, and bought a car within the week. Great staff. Zuzanna was fantastic as was Jake. Many thanks to all.

In May I wrote this review:
Sytner Bristol sold my daughter a Landrover Discovery less than a year ago with an extended warranty. The after sales service has been terrible! The company never answer the phone or respond to emails. The car has been in for an expensive repair (not covered by warranty) but all the same warning lights are still on and despite multiple phone calls and emails the company have not responded. Finally she has been stranded today with another engine warning light telling her not to drive the car. Please do not be fooled by the sales patter - if you want any level of service after purchase do not buy from this company. We have tried to contact head office today and phone is not answered.
Sytner HQ replied:
We are sorry to hear about your daughter’s experience and appreciate you taking the time to share the additional details with us. Your concerns have been passed to the dealership’s senior management team, and you should expect further contact shortly. Thank you for bringing this to our attention and we hope the matter is resolved soon. Kind regards, Sytner Group Head Office
I never had further contact from Sytner Bristol or HQ and my daughter is still without a car.
The car was taken by recovery vehicle to Sytner Select Bristol from whom an extended warranty had been purchased with the car. Communication was terrible and there were many excuses. Eventually they said the car needed to go to JLR Bristol also owned by Sytner but my daughter needed to book it in there and then they would arrange transfer of the car. Sadly service here has been no better. Having bought a fairly new car from what they thought was a reliable company and an extended warranty she is left with 1 year old twins and no car when her husband is away with work. Over two months with no car and chasing every step of the way to try to get the issues resolved. Still no indication of when the car might be fixed. To reiterate DO NOT BUY FROM SYTNER SELECT BRISTOL!

A very lovely team, helped me in any way that I need and offered a fair price for my part exchange. Leaving a very happy man with my new car 😀

I had a fantastic experience with Sytner Select Bristol. Hannah was professional, friendly and incredibly helpful throughout the whole process. She answered all my questions, kept me updated every step of the way and made buying my car completely stress-free. Nothing felt rushed or pressured, and I really appreciated her honesty and excellent customer service. Thank you, Hannah, for making everything so easy. I would highly recommend Sytner Select Bristol!

Lauren T has been amazing with us and patient. Drove in with our car and drove out with a new one with no hassles with our finance and sorted us out with a great deal

Harry pugh was very helpful and talked us through every stage of showing us the car and purchase process.