Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Staff were lovely, me and my boyfriend had an amazing time bowling and playing in the arcade, it was very fun! And the location is not too far from my house. Booking is easy, make sure to book in adva... Toon meer
Bedrijf heeft geantwoord
We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play... Toon meer
Bedrijf heeft geantwoord
We had a wonderful evening at Tenpin Gloucester with a group of teenagers. The booking process was easy, the staff were friendly and helpful, and everything ran smoothly. The bowling lanes were wel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, Verenigd Koninkrijk
- 0333 034 6100
3,6
Gemiddeld
143 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliant way to spend a day with 3…
Brilliant way to spend a day with 3 generations - reasonable pricing too!
22 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Bowling
We arrived early for our session and were aloud to go ahead and play our game of bowling. It was a great offer including a burger. My grandson loved it. The staff were nice and friendly.
27 juli 2026
Antwoord van Tenpin - Gloucester
Hi Julie, thank you so much for the excellent 5* review of Tenpin Gloucester! We are really pleased to hear you had a great visit with your colleagues and we can't wait to see you all again soon for another 5* experience! Best wishes, Jade
Good place and service..
29 juli 2026
Antwoord van Tenpin - Gloucester
Hello, thank you for taking the time to leave us a wonderful 5-star review of Tenpin Gloucester! We are so happy to hear you enjoyed your visit and we hope to see you again soon! Best wishes - Mel
We booked an hour of bowling without…
We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play area, but reservations were required for that as well, and our daughter couldn't use it. The play area was also empty! The cocktails weren't good, and no one told us they weren't served at the lanes. The staff were unfriendly and unmotivated.
29 juli 2026
Antwoord van Tenpin - Gloucester
Hello, Thank you for taking the time to leave us a review of Tenpin Gloucester. We're truly sorry to hear that your visit was disappointing due to the issues with extending your bowling, the play area, and the quality of our cocktails. We also regret that you found our staff to be unfriendly! We pride ourselves on excellent customer service and so this is very disappointing to hear! Please be assured all of your feedback will be shared with the appropriate team so that improvements are made and in the meantime, we really hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel
Antwoord van Tenpin - Gloucester
Hi Jithu, thank you so much for the fabulous 5* review of Tenpin Gloucester! We're so pleased to hear that you and your child had such a wonderful experience! We love knowing our guests enjoy their time with us and we hope to see you again soon! Best wishes - Mel
My visit
Staff were lovely, me and my boyfriend had an amazing time bowling and playing in the arcade, it was very fun! And the location is not too far from my house. Booking is easy, make sure to book in advance though!
23 juli 2026
Antwoord van Tenpin - Gloucester
Hi Emily, thank you for the wonderful 5* review for Tenpin Gloucester! We're so pleased to hear that you had an amazing time and that you enjoyed the bowling, arcades and the service from our team. We look forward to welcoming you back again soon! Best wishes - Adelaide
Antwoord van Tenpin - Gloucester
Hi Anjali, thank you for the 5* review for Tenpin Gloucester! We're delighted to hear that you enjoyed the customer service, and we hope to see you again soon! Best wishes - Adelaide
Kids enjoyed themselves, food was great
Kids went of soft play and game machine they really enjoyed themselves. Food was reasonable price and taste great but the fries was a little bit cold. I thought drinks were a bit over price
29 juli 2026
Antwoord van Tenpin - Gloucester
Hi Rachel, thank you for your 5* review of Tenpin Gloucester! It's wonderful to hear how much the children enjoyed soft play and the arcade and how reasonably priced you found the food. We also appreciate the honest feedback regarding the temperature of the fries and pricing of the drinks, and we will ensure that this is passed across to the relevant team for future improvements to be made. Best wishes-Leila
Birthday party was cur short
Birthday party was cur short, with no clear explanation as to why.
Booking online states 10 minutes per person per game …. We had 6 people on a lane for 2 games. That is 2 hours, yet we will cut off at 90 minutes.
Team on the desk did not know what to do or how to handle this.
Had to drive 9 unhappy girls home early from a birthday party.
29 juli 2026
Antwoord van Tenpin - Gloucester
Hi Adam
We are truly sorry to hear that the birthday party was cut short and that there was no clear explanation provided. We understand your frustration regarding the discrepancy between the booking information and the actual game time, and we regret that our team was unable to resolve this for you. We are very sorry that this resulted in an unhappy experience for the girls. We would like to investigate this further and ask that you email the details to customer.feedback@tenpin.co.uk using the subject "Review - Gloucester" and our team will be in touch. Best wishes - Clare
The laser tag is tiny and not very…
The laser tag is tiny and not very thought out for older people. Also the bowling is beyond expensive and you don’t advertise your £4 per person with a reciept very well for bowling which is disgusting. Will not be returning! No one asked us yo show our booking for discounted drinks either.
29 juli 2026
Antwoord van Tenpin - Gloucester
Hi Claudia, thank you for taking the time to write a review for Tenpin Gloucester! We're sorry to hear that you found the laser tag arena to be small, that you found the bowling pricing expensive, and for any disappointment caused. We have some great deals for bowling on different days of the week which can be found here: https://www.tenpin.co.uk/deals/. We will ensure your feedback is passed onto the correct team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Everything easy to access and use…
Everything easy to access and use friendly, helpful staff
29 juli 2026
Antwoord van Tenpin - Gloucester
Hi there, thank you for the 5* review for Tenpin Gloucester! It's lovely to hear that you found the venue accessible and that you enjoyed the service from our team. We look forward to welcoming you back again soon! Best wishes - Adelaide
Don’t order the food!
Went for stop son’s birthday.
On arrival there were kids (approx 10 yrs old) whizzing around on scooters inside the building, no one seemed to mind this other than the parents of small children that risked being hit.
I ordered drinks from the robot behind the bar (I’m assuming it was a robot from the dead eyes and lack of absolute to speak).
Bowling was fine, there were pins and balls, all good.
Then the food arrived. We had ordered “champions burgers” for 6 and asked for it after we had played our game. It arrived 10 min into our game.
I refer to these as burgers but I think it may have been a cross between play food and dog food. The chips were good enough but the little cartons were only 3/4 full. The burgers themselves were tiny (about the size of the bottom of a come can), approx 5mm thick and crispy. These were meant as adult size meals! I can’t remember the last time I ate a worse burger and in future will go to KFC after. We had ordered 6 drinks - 5 diet cokes and one full sugar. They all came in the same glasses and they all had to be tasted to see which was different. No one had the sense to put a straw in the different one.
We went on a Tuesday and wasn’t particularly busy and the food was ordered ahead.
Oh, and pool is £2 a game! How on earth is that justifiable, especially on tables that have been abused by countless kids stopping the balls from rolling true.
I will go back for the bowling but won’t touch the food with a barge pole!
Edit - wife tells me the girl that she dealt with at the bar was perfectly pleasant and helpful
21 juli 2026
Antwoord van Tenpin - Gloucester
Hello Fiona,
Thank you for taking the time to rate Tenpin Luton 5 starsWe are truly sorry to hear about the issues you encountered during your son's birthday visit. We appreciate you bringing these concerns to our attention, as they highlight areas where we clearly need to improve.
We are concerned to learn about children on scooters inside the building and the timing of your food delivery. We will be reviewing our internal policies and staff training to ensure a safer environment for all our guests and better coordination for food service.
Your feedback regarding the quality and portion size of the "champions burgers" and the drink identification is particularly valuable. We are actively looking into our food offerings and presentation to ensure they meet our guests' expectations. We also acknowledge your comments about the pool table pricing and condition; we will be assessing these aspects.
We are glad to hear that the bowling was enjoyable and that one of our team members provided pleasant service. We hope you will consider returning for bowling, and we are committed to making the necessary improvements to enhance the overall experience for all our visitors.
We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Staff were polite and the place was…
Staff were polite and the place was clean my grandson enjoyed everything
22 juli 2026
Antwoord van Tenpin - Gloucester
Hi Jan, thank you for the 5* rating of Tenpin Gloucester. We're glad to hear that staff were polite and that you found the venue clean. We are glad to hear that your grandson enjoyed everything too! We can't wait to welcome you both back again soon. Thanks again for your lovely comments. Best wishes, Jade
very disappointed in the party we…
very disappointed in the party we booked for soft play had to keep asking staff to do the options we booked and dirty nappies in the soft play when kids went in so in all these things could have been avoided with more staff paying more attention to the areas being used by the children
14 juli 2026
Antwoord van Tenpin - Gloucester
Hi Anthony, thank you so much for taking the time to leave a review of Tenpin Gloucester! We are very sorry to hear that your recent visit was not as enjoyable as we would have liked. Your feedback is really important to us as this helps us to make improvements where needed so please be assured all will be sent to the relevant team! In the meantime, we hope you will still consider visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Booked online and was a simple process…
Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air hockey, pool, other machines and games. Area was cool temperature which was nice.
22 juli 2026
Antwoord van Tenpin - Gloucester
Hi Ryan, thank you for the 5* rating of Tenpin Gloucester. We're so pleased to hear that your online booking and arrival process was simple and that you found it easy to get drinks. It's great to know you enjoyed the cool temperature and the other games available. We hope to welcome you back again soon for more fun!
Take care,
Kirsty
Great place great value
22 juli 2026
Antwoord van Tenpin - Gloucester
Hello Customer 20,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We are so pleased to hear you enjoyed your visit and found great value with us. We look forward to welcoming you back again soon! All the best ~ Laura
Antwoord van Tenpin - Gloucester
Hello Janet,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We are so pleased to hear that everything was set up for you and that you found our prices to be good. Thank you for your wonderful 5-star review! All the best ~ Laura
We had a amazing time - professional team
We had a amazing time. Great value for money as well. Al the staff were lovely. I did want to highlight the manager who helped me. My family and I visited Lydney for a inland holiday. We love bowling so decided to visit the nearest ally, which was Gloucester, and purchased the special offer with the drinks. We finished up our bowling and went over to the baseball game in the arcade and my ring which is usually on my other hand (switched) for the bowling shot down the side of the machine. The team took it really seriously and did not delay, I was so worried but they had it located under five minutes. Super grateful! Will come again when we next visit.
14 juli 2026
Antwoord van Tenpin - Gloucester
Hi Nikki, thank you for the excellent 5* review for Tenpin Gloucester! We're delighted to hear that you had an amazing time with your family, that you enjoyed the bowling and arcade games, and that our team were able to quickly assist with locating your ring. We look forward to welcoming you back again soon! Best wishes - Adelaide
Great party venue! Good value for money
Staff were really good. Kids all enjoyed the party. Food was good value. Maybe could have done with a bit of support or more time allowance for parties as children can be quite slow bowling so not enough time to complete 2 games.
12 juli 2026
Antwoord van Tenpin - Gloucester
Hello, thank you very much for the lovely review of Tenpin Gloucester! We are so pleased you had a great time celebrating a birthday and found our team super helpful! We take on board all of your feedback which we will be sure to share with the appropriate team and we hope to welcome you back again soon! Best wishes - Mel
Antwoord van Tenpin - Gloucester
Hi Phoebe, thank you so much for taking the time to leave a review of Tenpin Gloucester! We are pleased you enjoyed your bowling, however, we are very sorry to hear that your food was not served at our usual high standard! Please be assured your feedback will be shared with the appropriate team and we hope you will still consider visiting us in the future! Best wishes - Mel
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.