Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I don’t know why I keep ordering from here because I’ve ordered probably 10 times and had 1 or 2 orders that were correct! Items missing, wrong sizes, this time I’ve got a missing t shirt I ordered... Toon meer
Great customer service Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take... Toon meer
The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over You Know Who's
Geschreven door het bedrijf
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contactgegevens
Verenigd Koninkrijk
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4,2
Goed
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
Great customer service
Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take a little longer to deliver but worth the wait. I will be ordering from them again
10 juli 2026
Review zonder uitnodiging
Always something wrong
I don’t know why I keep ordering from here because I’ve ordered probably 10 times and had 1 or 2 orders that were correct!
Items missing, wrong sizes, this time I’ve got a missing t shirt I ordered for my daughter …they don’t even put a note or anything in to tell you things are out of stock or missing, youve got to be psychic or chase them which takes ages to get a response.
One upset little girl that wanted that top for her holiday!
8 juli 2026
Review zonder uitnodiging
Delivery took a while
Delivery took a while. The items I ordered were From clothing companies that I’ve never heard of. Clothing quality was cheap too. I’m not sure where the items are stored but there was a very weird smell coming from them. Sizing was off, I’m a size 10 and ordered one dress in a 12 but still too tight. Won’t be using again .
7 juli 2026
Review zonder uitnodiging
Crew fleece arrived promptly
Crew fleece arrived promptly, perfect sizing and excellent quality.
19 juni 2026
I asked you cancel an order but instead…
I asked you cancel an order but instead I have an email saying you're dispatching it. Where is your customer service?
3 juli 2026
Review zonder uitnodiging
Antwoord van You Know Who's
Thank you for your review, unfortunately you were reaching out to our customer service team regarding cancelling your order during our out of office hours. Our customer service team are available 8-4:30 Monday to Thursday and 8-2 Friday. We aim to respond to emails at the earliest convenience however this can take up to 48 hours during busy periods.
We aim to cancel orders on request however if they have entered the processing stage this is not always possible.
We do also have a free 14 day returns service.
If you need any further assistance with this order please contact customer services.
Great company some good quality bargains!
Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer wait. Will keep using you know who's and I would recommend.
19 juni 2026
Antwoord van You Know Who's
Thank you so much for your review! We're thrilled to hear you had a great experience with your online order. We truly appreciate your support and look forward to serving you again soon!
WHERE ARE THE GOODS I'VE PAID FOR?
Despite sending messages no communication regarding the items I've paid for. Items havent even been prepared for despatch. No number to ring only a little box to send messages which are ignored.
If I dont receive the goods or a refund I'll be taking this to Trading Standards.
27 juni 2026
Review zonder uitnodiging
Antwoord van You Know Who's
We're very sorry for the frustration caused and sincerely apologise for the delay. We're currently experiencing an exceptionally busy period, which has unfortunately affected our usual quick dispatch and response times. We've checked your order, and your parcel is due for delivery today. Thank you for your patience, and again, we're sorry for the inconvenience caused.
Ordering was easy
Ordering was easy, delivered on time and in good condition. Product quality was very good.
19 juni 2026
Antwoord van You Know Who's
Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.
Antwoord van You Know Who's
Thank you for your wonderful review! We really appreciate your kind words and your support. We look forward to serving you again in the future.
Great company,delivery when stated
Great company,delivery when stated
Lots of products,great value for money
19 juni 2026
Antwoord van You Know Who's
Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.
Antwoord van You Know Who's
Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!
Antwoord van You Know Who's
Thank you for your kind review! It's great to hear everything went smoothly with your order. We appreciate your support and look forward to welcoming you back.
Antwoord van You Know Who's
Thank you for your wonderful feedback and 5-star rating. We're so glad you're happy with your order and appreciate you choosing to shop with us.
Wouldn't use again
Prices looked good and I needed a few bits in a hurry so I placed my order on the Thursday, paid an extra £6.99 for next day delivery to my workplace, parcel never showed up, I then get an email saying it will be delivered on Saturday between 12.30 and 14.30 so I drove the 14 miles to work to wait for it, surprise surprise again it never showed up, when I emailed customer services explaining what had happened and that I wanted the next day delivery fee back I got kind of rude response basically telling me it was my fault and should've ordered it earlier as they have a cut off, they don't explain this anywhere when you order and they still allow you to select next day no matter what time, no offer of delivery refund either, I won't be using these guys again. With regards to the product ordered they all seem really big for size small also
29 juni 2026
Review zonder uitnodiging
Antwoord van You Know Who's
Thank you for your feedback, and we’re sorry to hear about the frustration and inconvenience caused by your delivery experience.
We’d like to clarify that our Customer Service team responded politely and empathetically, and took care to explain how our next-day delivery cut-off times work. It was never our intention to be rude or suggest the issue was your fault. We also state at the point of selecting next-day delivery that orders must be placed before 12pm to qualify for next-day dispatch.
That said, we do understand how disappointing this situation would have been, especially given the extra effort you made to be available for delivery.
If you contact our Customer Service team, we would be happy to refund the difference between the next-day delivery charge and our standard delivery cost as a gesture of goodwill.
We also appreciate your comments regarding sizing, and will pass these on for review.
Quality goods at fantastic prices …
Quality goods at fantastic prices prompt delivery hassle free returns , definitely recommend 👌
19 juni 2026
Antwoord van You Know Who's
Thank you for your lovely review! We're delighted you had a positive experience with your online order. We hope to see you again soon.
Very fast delivery & great quality…
Very fast delivery & great quality items 👌 highly recommended ty 😊
19 juni 2026
Antwoord van You Know Who's
Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.
No contact phone number
Orders are usually ok, this time ive only received one item from my £55+ order. Where is the rest of the stuff? Paid for quick delivery for holidays, only one cheap item received. Absolutely fuming! What adds to it is there is no phone number to contact them (which is dodgy in itself) and the "contact us" page never gets a reply.
30 juni 2026
Review zonder uitnodiging
Antwoord van You Know Who's
Thank you for your message, and we’re sorry to hear about your frustration with your order.
We can confirm that the remaining items from your order were delivered shortly after the first item, as part of a second parcel. In some cases, orders may be split into multiple shipments due to stock availability, so items can arrive separately.
We also want to apologise for any delay in our response. We are currently experiencing a particularly busy period, which has affected our usual quick response times. We completely understand how concerning this can be when waiting for an order and appreciate your patience.
If you still have any concerns about your order, please don’t hesitate to get in touch and we’ll be happy to help further.
Easy to order online..good…
Easy to order online..good prices...absolutely love this online shop.
Had a small issue was resolved the next day..cannot fault them
24 juni 2026
Review zonder uitnodiging
Antwoord van You Know Who's
Thank you for taking the time to leave us a 5-star review. We're so pleased you're happy with your order and hope to see you again soon!
Great service
Great service, order arrived in 2 days quality was very good all ex george at asda
24 juni 2026
Review zonder uitnodiging
Antwoord van You Know Who's
Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!
I purchased tops and trousers in size L…
I purchased tops and trousers in size L and extra L and I am size 12-14 and all were too small I have tried to contact them twice through their returns portal and email and no response to return all items
17 juni 2026
Review zonder uitnodiging
Antwoord van You Know Who's
Thank you for your feedback, and we’re sorry to hear the items did not fit as expected.
We would like to advise that we have been experiencing a technical issue with our returns portal, which may have affected your ability to submit a return request and receive a response.
If you would like to contact our Customer Service team with your name and order number, we will be happy to arrange a free returns label for you as quickly as possible.
We’re sorry for any inconvenience caused and appreciate your patience while we resolve this issue.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.