Competitive prices mean nothing if quality support is not there when needed, sadly this was the case with E Buyer.

I ordered a part that has failed within it's warranty period. It took double the stated length of time before i got a reply to my request. My messages were clearly not read properly as a question was asked that I had already answered in previous messages.

Eventually after a few weeks the return was accepted only for me to be told that they will not replace the item despite it still being under warranty and that I will only get a "proportionate refund". This is unacceptable and I feel ripped off.

This was me dipping my toe in with E buyer to try them and I was burnt already. I certainly will not be using them again or recommending them to anyone.

UPDATE: I did follow up and now nearly 3 months since I originally raised the claim, and I still do not have a penny of the promised refund. They are currently trying to imply that the bank has somehow 'lost' the money.

UPDATE 2 : Now approaching a year and they have simply left the buck with the bank and refuse to budge, they have also not returned my item that I posted to them.